Project C

Cindy Delamide
 • Vo m i t i n g
RECOGNIZING AND
• Loss of sense of smell
R E P O RT I N G
• Altered sense of taste
POTENTIAL SIGNS
• Diarrhea
AND SYMPTOMS OF
• Fever
COVID-19 SIGNS AND
SYMPTOMS OF COVID-
• Cough

19 • Shortness of breath
• Sore throat
• Head ache
• Fatigue
It is important to remember that these signs are not
unique to COVID-19 and can also occur with other
respiratory diseases. In addition, certain COVID-19
patients may experience more severe symptoms
requiring emergency medical assistance, including: B.
Persistent chest pain, disorientation, pale lips or
face, or difficulty staying awake. If an employee
suspects they have COVID-19 or is exhibiting
symptoms, we encourage them to consult with their
healthcare provider or local health authorities and
follow their advice.
HOW TO FOLLOW COVID-19 SELF-PROTECTIVE
MEASURES

1 . Av o i d h a v i n g c l o s e c o n t a c t w i t h a p e r s o n w h o
shows flu like symptoms or colds
2 . Av o i d t o u c h i n g y o u r f a c e
3 . Va c c i n a t i o n
4. Mask-wearing
5. Hand hygiene
6. Respiratory etiquette
7. Ensure good ventilation in indoor spaces by
opening windows or using air purifiers.
8. Stay home when unwell
9. Follow local guidelines
R a p i d A n t i g e n Te s t i n g r e q u i r e m e n t s i n t h e Wo r k p l a c e

Rapid antigen testing are able to detect the COVID-19 virus early
i n a n i n f e c t i o n , s o m e t i m e s e v e n b e f o r e s y m p t o m s s h o w. E v e n i f a
person has no symptoms, they may still have the virus and spread
i t t o o t h e r s . R a p i d a n t i g e n t e s t s d e l i v e r a n s w e r s r a p i d l y. a i d i n
limiting virus spread, and assist stop epidemics. A nasal or saliva
sample is taken for rapid antigen testing, which uses a chemical
solution to get results in 10 to 20 minutes. The test kit
instructions should be strictly followed. Routine rapid antigen
testing for businesses is not required in NSW and is not routinely
recommended. Some businesses may choose to implement
workplace screening using rapid antigen tests based on an
i n d i v i d u a l r i s k a s s e s s m e n t . h t t p s : / / c o v i d 1 9 . s w a . g o v. a u / c o v i d - 1 9 -
information-workplaces/industry-information/general-industry-
information/rapid- antigen website has additional guidance on this
topic available for businesses.
VA C C I N AT I O N M A N D AT E S A N D R E Q U I R E M E N T S

A s o f D e c e m b e r 1 , 2 0 2 2 , N e w S o u t h Wa l e s d o e s n o t h a v e
applicable health regulations mandating vaccination against
COVID-19. In some workplaces, COVID-19 vaccination may
s t i l l b e r e q u i r e d d u e t o l o c a l l a b o r, h e a l t h a n d s a f e t y
mandates. Employers must take all reasonable steps to ensure
compliance with vaccination requirements. Under the
i n t r o d u c t i o n o f t h e N e w S o u t h Wa l e s O c c u p a t i o n a l H e a l t h a n d
Sa f e t y Ac t 2 0 11 , co mp a n i es h a v e a r e sp o n si b i l i t y t o e n su r e a
safe working environment, including managing the risk of
COVID-19. It is important that companies have plans to keep
their workplaces safe and healthy and to minimize the risk of
COVID-19. More information about this is at
h t t p s : / / w w w . n s w . g o v. a u / c o v i d - 1 9 / b u s i n e s s / g u i d a n c e / k e e p i n g -
workers-safe
T H E I M P O R TA N C E O F F O L L O W I N G C O V I D - 1 9 C O M P L I A N C E
A N D S O C I A L D I S TA N C I N G M E A S U R E S

• PROTECTING CUSTOMERS
• E N S U R I N G S TA F F S A F E T Y
• BUILDING CUSTOMER CONFIDENCE
• PREVENTING OUTBREAKS AND CLOSURES
• C O M P L I A N C E W I T H R E G U L AT I O N S
• C O N T R I B U T I N G T O P U B L I C H E A LT H E F F O R T S
• S U P P O RT I N G L O N G - T E R M B U S I N E S S V I A B I L I T Y
T H E P R E C I S E S TA N D A R D S A N D R E S T R I C T I O N S S U P P L I E D B Y
R E G I O N A L H E A LT H A U T H O R I T I E S M U S T B E K E P T U P T O D AT E
B Y R E S TA U R A N T S R E S TA U R A N T S C A N A C T I V E LY
PA R T I C I PAT E I N T H E F I G H T A G A I N S T C O V I D - 1 9 A N D
G U A R A N T E E A S A F E R E AT I N G E X P E R I E N C E F O R E V E R Y O N E
B Y P R O A C T I V E LY I M P L E M E N T I N G A N D I N F O R M I N G S TA F F
AND CUSTOMERS ABOUT THESE MEASURES.
Food safety and following cleaning and sanitation practices

It is crucial to practice food safety and adhere to cleaning and sanitation

procedures in order to preserve the public's health, comply with laws,
maintain reputation, satisfy customers, and create a secure and enjoyable
dining experience. Restaurants can establish themselves as reputable
businesses that value the welfare of both their patrons and staff by putting
these principles first. The current COVID-19 outbreak emphasizes how
important it is to implement strict cleaning and sanitation procedures in
r e s t a u r a n t s a n d t o p r a c t i c e f o o d s a f e t y. B y p u t t i n g t h e s e p r e c a u t i o n s i n
place, restaurants can reduce the risk of COVID-19 transmission, safeguard
the health and safety of their employees and customers, adhere to
legislation, ease customer worries, support community health efforts, and
adapt with the times. In addition to being crucial for addressing the
pandemic's challenges, putting food safety and cleanliness first will help the
food service industry become safer and more resilient in the future.
 Contactless Service

The Service NSW app has a COVID-19 safe check-in feature that uses
contactless QR codes to record visits to businesses and help with contact
t r a c i n g . T h i s f e a t u r e w i l l h e l p b u s i n e s s e s i n N e w S o u t h Wa l e s s t a y s a f e a n d
compliant with collecting customer contact details for contact tracing
purposes. For guests who do not have a smartphone, the COVID-19 check-in
card provides a secure and unique QR code with contact details to make
c h e c k - i n q u i c k a n d e a s y. C o n t a c t l e s s S e r v i c e T h e S e r v i c e N S W a p p h a s a
COVID-19 safe check-in feature that uses contactless QR codes to record
visits to businesses and help with contact tracing. This feature will help
b u s i n e s s e s i n N e w S o u t h Wa l e s s t a y s a f e a n d c o m p l i a n t w i t h c o l l e c t i n g
customer contact details for contact tracing purposes. For guests who do not
have a smartphone, the COVID-19 check-in card provides a secure and
u n i q u e Q R c o d e w i t h c o n t a c t d e t a i l s t o m a k e c h e c k - i n q u i c k a n d e a s y.
 The possible risks and consequences of failing to follow COVID-19
rules and requirements

• Legal penalties and fines.

• Lawsuits and legal liability
• Damage to reputation
• Decreased customer confidence
• Employee dissatisfaction and turnover
• Operational disruptions and closures
• Loss of customer trust and loyalty

Businesses should stay aware of the specific COVID-19 policies and

r e g u l a t i o n s r e l e v a n t t o t h e i r i n d u s t r y o r s e c t o r. B y a c t i v e l y i m p l e m e n t i n g
and following these principles, businesses can reduce risk, protect their
reputation, and ensure the health and safety of their employees and
customers.
 Recommendations
I M P R O V I N G C U R R E N T AWA R E N E S S A N D S A F E T Y S TA N D A R D S I N R A P I D
A N T I G E N T E S T I N G F O R S TA F F A N D I M P L E M E N T I N G C O N TA C T L E S S
S E RV I C E C A N B E A C H I E V E D T H R O U G H T H E F O L L O W I N G M E A S U R E S :

1 . S TAY U P D AT E D W I T H G U I D E L I N E S
Stay up to date by regularly checking for the latest guidelines and
r e c o m m e n d a t i o n s f r o m r e p u t a b l e h e a l t h o r g a n i z a t i o n s s u c h a s t h e Wo r l d
Health Organization (WHO), Centers for Disease Control and Prevention
(CDC), and local health authorities. These organizations frequently
provide updates on testing protocols and security measures. Smoke & Bee
Restaurants and Barangaroo Houses are required to comply with required
regulations, employ safe labor practices and follow specific policies
e s t a b l i s h e d o r p r o v i d e d b y t h e S t a t e o f N e w S o u t h Wa l e s . M a n d a t o r y o n l y
for employees who must perform a rapid antigen test. Contactless service
processes must be carefully monitored and explained to staff in detail. In
t h i s w a y, c o m p a n i e s c a n r a i s e a w a r e n e s s a n d s a f e t y s t a n d a r d s .
 2 . E D U C AT I O N A N D
TRAINING
We p r o v i d e t h o r o u g h t r a i n i n g
for team members involved in
rapid antigen testing. Ensure
students understand the
testing process, safety
procedures, how to handle
test kits, and the importance
of maintaining a contactless
approach. Emphasize the
importance of accuracy and
r e l i a b i l i t y.
3. Quality control and
assurance
We w i l l e s t a b l i s h a s t r o n g
quality control system to ensure
the accuracy and reliability of
rapid antigen tests. This
includes regular proficiency
testing, internal audits and
continuous monitoring of the
t e s t i n g p r o c e s s . We i m p l e m e n t a
rigorous quality control process
and take immediate action to
correct any problems or
anomalies found.
 4. Enhanced safety measures 5. Contactless service

Implement strict security procedures The introduction of contactless

to protect employees and customers service solutions reduces direct
during testing. This includes contact between employees and
providing employees with personal customers. This may include
protective equipment (PPE) such as
electronic distribution of results,
gloves, masks and face shields.
digital registration and informed
Always thoroughly clean the test site
consent, scheduling appointments
and equipment between each test to
online or via mobile device.
reduce the risk of cross-
contamination. Promote good hand
Consider using mobile
hygiene and provide customers and applications or online portals to
employees with hand sanitizer or expedite testing and minimize
hand washing stations. face-to-face interactions.
 6 . C O M M U N I C AT I O N A N D
SIGNAGE
Customers and employees should
be aware of contactless service
safety procedures and
safeguards. Signs should be
posted in a visible location to
remind people to take
appropriate safety precautions
and follow all instructions
related to the exam. Use digital
screens, posters, or brochures to
educate and raise awareness
about rapid antigen testing and
its value.
7 . E VA L U AT I N G A N D
IMPROVEMENT
Regularly evaluate the
effectiveness of the measures
taken based on feedback from
employees and customers. Stay
on top of new best practices and
regulatory changes and adjust
p r o c e s s e s a s n e e d e d . We
continue to take proactive steps
to address issues, improve
procedures, and ensure security
requirements are consistently
met.
 HOW THIS WILL BENEFIT THE BUSINESS DURING COVID AND
BEYOND

• M A I N TA I N I N G A S A F E E N V I R O N M E N T.
• M I T I G AT I N G T H E R I S K O F T R A N S M I S S I O N .
• C O M P L I A N C E W I T H R E G U L AT I O N S .
• EFFICIENT AND STREAMLINED PROCESSES.
• A D A P TA B I L I T Y T O C H A N G I N G C I R C U M S TA N C E S .
• F U T U R E P R E PA R E D N E S S .

I T I S I M P O R TA N T T O N O T E T H AT T H E E F F E C T I V E N E S S O F T H E S E
M E A S U R E S M AY VA R Y B Y S I T U AT I O N A N D I N D U S T R Y. I T I S I M P O R TA N T T O
C O N S U LT L O C A L H E A LT H A U T H O R I T I E S A N D F O L L O W R E L E VA N T
G U I D E L I N E S T O I M P L E M E N T R A P I D A N T I G E N T E S T I N G A N D C O N TA C T L E S S
S E RV I C E S I N A M A N N E R C O N S I S T E N T W I T H L O C A L A N D I N D U S T R Y B E S T
P R A C T I C E S . T H E C O M PA N Y B E N E F I T S F R O M AWA R E N E S S A N D S A F E T Y
S TA N D A R D S A S T H E Y A R E A B L E T O P R O V I D E A N D M A I N TA I N A S A F E
ENVIRONMENT FOR THEIR CUSTOMERS, EMPLOYEES AND VISITORS. YOU
CAN ALSO ENSURE YOUR VENUE IS A SAFE VENUE AGAINST COVID-19 BY
ADHERING TO AND ENFORCING THE SAFETY REQUIREMENTS SET BY THE
N E W S O U T H WA L E S D E PA R T M E N T O F H E A LT H .
H i g h l i g h t h o w t h e ' R a p i d A n t i g e n Te s t i n g ' a n d
'Contactless Service' will be monitored and
reported to management.

• Data Collection
• Data management
• Reporting protocols
• Communication channels
• Key performance indicators
• Documentation and record keeping
• Continuous evaluation and improvement
Thank
you