Principle’s of management.

Operations Management
Sub topics: Product designing
Forecasting
Supply chain management
Delivery management
Submitted to: Gautam sir

Madhav raj Kashyap

Louis Raja Goyary
Manthan Digra
Manas Pritam Baruah
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Operations management
. Introduction.
 Operations management is the area of management concerned with designing and
controlling the process of production and redesigning business operations in the
production of goods or services. It involves overseeing various aspects of production,
including planning, organizing, coordinating, and controlling the resources needed to
produce a company’s goods or services efficiently. Operations management aims to
ensure that business operations are effective and efficient in terms of utilizing
resources and meeting customer demands.

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 Operations management

1) Operations management is a field of business that is involved in the administration

of business practices to boost efficiency within an organization. It requires
planning,organizing, and inspecting the organization’s processes to balance revenues
and costs and carry out the highest possible operating profit.

2) Operations management is managing the planning, organizing, and inspecting of

the production of goods and services. It assures that your organization
successfully converts inputs (materials, technology, labor, etc.) into outputs
efficiently

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 Product designing
 Defination

 Product design is the process of creating and developing new products

or improving existing ones. It involves a combination of artistic, technical,
and business skills to conceive and define products that meet customer
needs or solve specific problems. Product designers consider various
factors such as functionality, aesthetics, manufacturability, and user
experience during the design process. Their goal is to create products
that are not only visually appealing but also functional, reliable, and user-
friendly, leading to enhanced customer satisfaction and market success.
 2. Product design helps you design better products based on user
experiences, feedback, and market potential. 4
 Purpose of product designing.
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Product design helps you design better products based on user experiences,
feedback, and market potential.

• At product design companies usually, the product design team is what gets
you from early-stage product ideation to having a working AND useful product.
Useful, from the users’ point of view. Product design is the process of
identifying a market opportunity

• Example.

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 How product designing works.
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 product designing is a multi-step process that involves conceptualizing,

creating, and iterating products to meet specific requirements and solve
particular problems. Here’s a simplified overview of how it generally works:

 1. Idea Generation: , or innovative concepts

 2. Research:

 3. Concept Development: 8. Manufacturing

 4. Detailed Designing. 9. Quality Control:

 5.prototyping. 10. Distribution and Market Launch:

 6. Testing and Iteration:

 7 finalization.
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Advantages or Disadvantages of product designing.
**Advantages.
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 1. product and service design can help businesses make better connections with
their customers, understand their needs, and be more competitive. By involving
user research, data analysis, testing, and collaboration, they boost the overall
value of the team and company.

 2. design can also help to create a unique identity for a product, making it more
recognizable and marketable.

 3. It can help your product, service or business stand out .

 Disadvantages.

 1 Riskiness. It’s safer to stick with something that you and your customers
already know than to venture into untested territory. ...

 2. Extra cost. ...

 3. Evolving markets. (4) Competition. 8

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Benefits of product designing.

 Better design means that you offer benefits for them such as better
functionality, greater usability, good visual, and functional experience.

 Improve usability, boost customer loyalty and satisfaction, and improve the
image of your business.

 Good design increases your company’s value, boosts sales, and puts your
business in a better financial situation

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Advantage of supply chain management

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 Delivery management
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 Defination :

 Delivery management refers to the process of

efficiently planning, overseeing, and optimizing the
delivery of products or services to customers or
clients. It involves tasks such as route planning,
tracking shipments, managing inventory, and
ensuring timely and cost-effective delivery, often
using technology and logistics strategies to
streamline the process. 30
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Types of delivery management

Logistics Management: This involves the planning, implementation, and control of
the movement and storage of goods and services.

Real-Time Tracking: Using GPS and other technologies to monitor the progress
of deliveries.

Last-Mile Delivery: Focusing on the final leg of the delivery process, ensuring
products reach the end customer efficiently.

Inventory Management: Overseeing stock levels, ensuring products are available

for delivery when needed.
 Route Optimization: Utilizing software to find the most efficient delivery routes,
saving time and resources. 31
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Customer Communication: Keeping customers informed about

delivery status, delays, and estimated arrival times.
 Returns Management: Handling product returns and
exchanges efficiently.
 Supply Chain Management: Coordinating the entire supply
chain, from production to delivery, to optimize efficiency and
reduce costs.
 International Shipping: Managing the complexities of shipping
products across borders, including customs and regulations.
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Working process
Order Placement: The process begins when a customer places an order,
whether online, over the phone, or in person. This order is recorded in
the system.

Order Processing: The order details are processed, including verification

of payment, inventory check, and order confirmation.
 Route Planning: Once the order is confirmed, the delivery
management system determines the most efficient delivery route. This
may involve route optimization software to consider factors like traffic,
distance, and delivery time windows.
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Assignment of Resources: The system assigns the appropriate delivery

resources, which may include vehicles, drivers, and delivery personnel.

Real-Time Tracking: The delivery is initiated, and the progress is tracked

in real time using GPS and tracking technologies. This allows for updates
and monitoring of delivery status.
 Communication: Customers may receive notifications, such as order
confirmation, estimated delivery time, and live tracking links to stay
informed

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Delivery Execution: The assigned driver or delivery personnel follow the

planned route to reach the destination. They may collect a digital
signature or proof of delivery upon successful completion.

Exception Handling: In case of any delivery issues, such as delays or

failed attempts, the system flags these exceptions for further action.
 Returns and Exchanges: If a customer wishes to return a product or
request an exchange, the delivery management system handles the
return process efficiently.

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Data Analysis: Data collected during the process can be analyzed for
performance improvement, route optimization, and customer satisfaction.

Feedback and Reviews: Collecting feedback from customers helps in

understanding their experience and making necessary improvements.

 Billing and Invoicing: Invoicing and payment processing are handled as

part of the overall order management.

 Inventory Updates: As deliveries are completed, inventory levels are

updated in real-time to ensure accurate stock tracking.
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