Companies(how can it grow)

Flexible:capable of rapid response to unexpected

challenges,events,opportunities
Process that facilitate speed and change,It aims to
achieve continuous competitive advantage in serving
its customers
Speed up information flows among different
departments
Close trust based relation with the customer
Knowing who your customer is and the product
Communication
INDIVIDUALS/INTERACTION
WORKING SOFTWARE
CUSTOMER COLLABORATION
RESPONDING TO CHANGE

PROBLEMS:

No policies(strategy approach scheme programme),no

process(procedure,task,action)
No quality assurance(positivity to gain confidence) policy
Communication problem
Everybody is doing everything
 Plan DO

INSPECT ADAPT
 WHAT SHOULD BE FOCUSED IN THE EMPLOYEE

Tracking the time of the employee is very important

Policy: we pay for only the hours worked/overtime
•Phone communication and agreement
•No one knows what is going on in the company introduce(email/chat)
•Board per team/project
•Work visualization
•Company retrospective(every quarter meeting TL’s/improvements of the company/what
can be changed)

EMPLOYEE BENEFITS

•GAMES
•SEPARATE ROOMS FOR 1-1 TALKS
•ENVIRONMENT
•CONFERENCE ROOM
•LUNCHES WITH COLLEAGUES
•GROUP CHATS
•TRAININGS
•HOLIDAY BENEFITS
•SALARY BENEFITS AND BONUSES
EXAMPLES: FACEBOOK AND CALLCENTERS

•FACEBOOK IS A FOR-PROFIT ORGANISATION.IT STARTED

IN THE YEAR 2004 BY MARK ZUKENBERG A HARVARD
STUDENT
• IT HAD LIMITED THE WEBSITE ONLY TO HARVARD
STUDENTS
•IT WAS CALLED FACEMASH
•THEN SLOWLY BOSTON AREAS,IVY LEAGUE SCHOOLS
AND THEN GRADUALLY EVERYONE
•IT HAS CLOSE TO 15000 EMPLOYEES
•SUBSIDIARIES(WHATASSAP,MESSENGER,INSTAGRAM)
•Now it has 1.71 billion users and counting
 CONTACTS

WARREN BUFFETT: It takes 20 years to build a reputation and 5 min to ruin it.

Public Relation is very important to build a relation with your customers.

What is Public relation?

Public relations (PR) is the practice of managing the spread of
information between an individual or an organization (such as a
business, government agency, or a nonprofit organization) and the
public.
What is crisis?

A crisis is a situation(eg;if you are broke)that

strains(creates tension) a brands vital
resources(plan).These resourcing clue(hinting) the
organisation’s reputation,leadership,integrity and
loyalty

The survival of the organisation’s reputation during

a crisis depends on its internal
culture(values,beliefs,attitudes),the strength of its
communication and integrity(unity,honesty) of its
leadership.
HOW TO PREVENT POTENTIAL CRISIS?

•MONITOR ONLINE REPUTATION(google

alerts or any social media)
•IMP TO INSURE THE INTERNAL/EXTERNAL
COMMUNICATION IS MONITOREd FOR
QUALITY CONTROLLED
•BEFORE REACTING TO ANY NEGATIVE
FEEDBACKS IT IS A NECESSITY TO CREATE
RESPONSE STRATEGY(true in nature,quick,)
•BE PROACTIVE
•TRANSPERANT(no hidden
costs)SINSERITY/CONSISTENCY
 CRISIS CONTROL PLAN
•CLEAR
•PROVIDE CHECKLIST
•TEST ENTIRE SYSTEM
•BE FAST,BUT BE SMART
•COVER ALL BASES(REACH
PEOPLE ON SITE,MEDIA)
•THINK ABOUT YOUR FUTURE
•WORD OF MOUTH
EXAMPLES: HOW
AIRLINES(SOME)DON’T LIVE UP TO
THEIR EXPECTATION?

BRANDS….ETC LV