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Building Communication Skills

Effective Communication Skills
WHAT MAKES COMMUNICATION
EFFECTIVE?
HEARING VS LISTENING

• Hearing –
Physical process, natural, passive

• Listening –
Physical as well as mental process,
active, learned process, a skill

TIP: Listening is hard.

You must choose to participate in the process of listening.
What are the most common ways
we communicate?
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 Does action speaks louder than word?
Verbal
Non-Verbal

Para-Verbal
Verbal Communication
It’s what you Don’t Say that counts!
PARA-VERBAL COMMUNICATION

⮚Tone
⮚Pitch
⮚Pause
⮚Emphasis
⮚Volume
“ACHHA”
Language Barrier Semantic Barrier

Words, Accent Expressions, Assumptions

Grammar, Tone Body Language, Technical Terms

Emotional Barrier Physical Barrier

Happy, Sad Distance, Gender

Attention, Distrust, Stress Noise, Outdated Equipment

Personal Barrier Organizational Barrier

Knowledge, Confidence Rules, Uncertainty

Listening, Faith Hierarchy, Facilities

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Elements to Effective Communication
 Art of building the Connect
.

Speaker PLATFORM Audience

Bridge
 Presentation Skills- Definition

• Presentation is a mean of communication which can be adapted to various

speaking situations, such as talking to a group, addressing a meeting or briefing
a team
Presentation Skills
 Planning
Usually include-
❖ Who is the audience?
❖ Why are they here?
❖ What is your goal?
❖ How long will it be?
❖ Where will it take place?
 PREPARE-
Points to keep in mind while preparing
• Structure
• Prompt
• Visual aids
• Voice
• Appearance
• Style
• Question
 Structure
.
Introduction Grab the audience

Main theme Content should be

relevant to the topic

Summary /
conclusion Key Message
  Short bullet points, key words only
 Put your entire prompt onto your power point slides
 These prompt are for you
 C. VISUAL AIDS
 Use simple format, colours, graphs
 Use image and clipart's
 3 to 7 bullets per slide
 Don't overcrowd the slide, it doesn't look
professional
 New or different visual aids wake people up
 Colour combination approach
 One way to approach colours is - classify them into two broad groups:
warm and cool colors
 Reds, oranges, and yellows are referred to as warm colours. –They tend to pop out and attract
attention—especially a bright red.

 Greens, blues, and purples are cool colours. – They tend to recede into the background and
draw less attention, especially darker shades.

 White and very light colours also catch the eye, whereas black and very dark colors generally are
less noticeable.
 Terrible Combinations

Mixing bright blues and reds is a terrible practice to inflict upon audiences, and
unfortunately it happens all too often. The same goes with mixing reds and greens.
D. Voice
 Louder and clear than normal pitch
 Vary in pitch and volume
 Over emphasise
 E. Appearance
 Dress professionally

 Wear comfortable shoes

to weight your feet evenly

 Allow yourself to move a

bit

 Look Confident
 Preparation Material
You can use following items to
make the content of your
presentation

➢ Handouts
➢ Personal notes
➢ Internet
➢ Visual aids
Practice
 Rehearse all points what you
prepare

 Rehearse with all visual aids

and handouts

 Practise again and again to

manage time

 Rehearse in front of mirror

or a friend
 Present
❖ Make a strong start

❖ Engage the audience in the first 2-

3 min

❖ Show your passion through your

movements and gestures

❖ Make eye contact

❖ Dont forget to smile as well,

unless your topic is very grim
CONDITIONS
❖ Lack of experience

❖ Lack of enthusiasm

❖ Lack of practise

❖ Lack of related material

❖ Lack of confidence

❖ Hesitation

❖ Ambiguity in the results that you

want to conclude
Conditions
❖ Be over prepared

❖ Rehearse and practise

❖ Grip on your topic

❖ Know your subject

❖ Be positive

❖ Avoid stress
Conclusion
❖ Always prepare

❖ Channelize your fear

❖ Interact with the

audience

❖ Be confident
 Platform Skills
Platform skills are presentation behaviours that a
presenter uses to transmit content effectively
• The key focus areas are:
❑Content
❑Body language
❑Voice
❑Behaviour
Focus Areas-
Content
3 “T” Technique
Tell what you are
going to tell
 Tell
Tell what you have
told
Focus Areas-
Platform Skills
POWER POSTURE:
 – Stand straight
 – Have a good eye
 contact with the
 audience
 – Walk slow in
 Symettrical patterns
 – Practice open body
language
Focus Areas- Platform
Skills
VOICE:
 – Speak loud and clear
 – Speak in Smaller sentences
 – Rate of Speech: 80-120 words/
minute
 – Don’t Shout use microphone
instead
 – Practice modulations to emote
well
Focus Areas-
Behaviour
• Be cautious of your gestures
• Proximity is of prime
importance
• Humility holds the key to
connect
• Remember the behaviour is
the lasting impression
GROOMING ESSENTIALS
DURING INTERVIEW

Can you really transmit

power , confidence and
authority by what you
choose to wear?
Part 1- Power dressing

A style of dressing in
which business people
wear formal clothes in
order to make themselves
look powerful and
confident.
Power Dressing

William Hazlitt, the

British Writer once said,
“First impression is the
last impression”.
Why power dressing?

An appropriate wardrobe is
a strategy of image
development & impression
plus it is equally important
as other business as well as
personal plans
Few power dressing Tips
❖ Dress like you care

❖ Dress suitably

❖ Avoid showing to much skin

❖ Always be well groomed

❖ Maintain your style

Dress like you care
 Always display
professionalism.
 Wearing casual clothing’s
indicates carelessness
 Misrepresents one self
 Creates positive
representation of yourself.
Dress suitably
Consider these three things when planning
what to wear for work,
★ your industry,
★ company and
★ work environment.
Dress according to your profession
If your work doesn’t entail you to meet
clients, you should still dress appropriately to
make a good impression to you superior and
your colleagues.
Avoid showing to
much skin
➢ Its inappropriate to wear
explosive attires,

➢ People dressed in revealing

outfits are perceived to be less
competent.
Maintain your style
❖ Be consistent with your style.

❖ Its important to know your style.

❖ You should keep a style and stick to it..

❖ Its important to feel comfortable with

your own style and not try too hard to
dress alike another person.
 Personal Grooming Habits For Female
Hairstyle- LOOK PRESENTABLE
❏ ID card is mandatory
❏ High ponytail for long hair or a bun (no open
❏ Minimal Makeup (eyeliner. lipstick)
hair) ❏ Heavy jewellery- strict no
❏ No flicks, pin them if any ❏ Excessive hand accessories- strict no
Attire- ❏ Long nails- strict no should be well stimmed.
❏ Nail colour- light/nude tone
❏ Pastel colour shirt (only plane)
❏ Ironed Clothes
❏ Full sleeve shirt should be cuffed up
❏ Dark coloured trouser (no ankle length nor skin
tight )
❏ Skirt (till knee)-Black stockings are mandatory
❏ Belt colour black/brown— medium sized buckle
❏ Watch professional one (chain/strap one)
Footwear-
❏ Formal foot wears- no open toes (plane)
❏ Heels not more than 1 inch
❏ Socks (till calf)- only black
Personal Grooming Habits For Male
Hairstyle- ❏ ID card is mandatory
❏ No long hairs ❏ Beard well trimmed or shaved
❏ Subtle hair ❏ Long nails- strict no
❏ No flicks ❏ Ironed Clothes
Attire-
❏ Shirt- Pastel colour
❏ Tie - always clove the first button
❏ No folded sleeves
❏ Trouser- Dark colour trouser (no ankle length nor
skin tight
❏ Belt (black/brown)— medium sized buckle
❏ Watch professional one
Footwear-
❏ Formal shoes with lace
❏ Colour - Black/ Brown
❏ Piercing not allowed
❏ Socks (Black)- length till calf