SESSION 2:

PERFORMANCE AND
COMMITMENT

COMM 192 Management & Organizational Behaviour

 Agenda
2

COMM 192
 Job Performance
3

“The value of the set of employee behaviours that

contribute, either positively or negatively, to
organizational goal accomplishment”
对实现组织目标做出积极或消极贡献的一系列员
工行为的价值 " 。
 Task Performance
任务表现
 Citizenship Behaviour
公民行为
 Counterproductive Behaviour
适得其反的行为

COMM 192
 Task Performance
4

“Employee behaviours that are directly involved in the

transformation of organizational resources into the goods or
services that the organization produces”
“ 直接参与，将组织资源转化为产品或服务的员工行为 " 。

 Routine 常规
 Adaptive 适应性
 Creative 创造性

COMM 192
 Citizenship vs. Counterproductive
5

Organizational Citizenship Behavior (OCB)

going beyond expectations

MEETING EXPECTATIONS

Counterproductive Behaviour (Deviance)

not doing what you are expected to do
doing what you should not do
COMM 192
 Citizenship Behaviours
6

“Voluntary employee activities that may or may not be rewarded but that
contribute to the organization by improving the overall quality of the setting in
which work takes place”
" 员工自愿参加的活动，这些活动可能会也可能不会得到奖励，但会通过提高
工作环境的整体质量来为组织做出贡献 " 。

 Types: courtesy, sportsmanship, voice, civic virtue, boosterism

礼貌、体育精神、声音、公民美德、助人为乐
 Motives: concern, impression management, rewards
动机：关心、印象管理、奖励
 Helps: organization, individuals, actor
组织、个人、行为者

COMM 192
 Counterproductive Behaviours
7

“Employee behaviours that intentionally hinder organizational goal

accomplishment”
故意阻碍组织目标实现的员工行为 " 。
 Types: property deviance, sabotage, theft, wasting resources, substance abuse,
etc.
财产违规、破坏、盗窃、浪费资源、滥用药物等。
 Motives: Addressing inequity, thrill, camaraderie
解决不公平、刺激、友情问题
 Harms: Target, organization, actor
目标、组织、行为人

COMM 192
 Organizational Commitment
8

“The desire on the part of an employee to remain a member of the organization”

" 员工希望继续留在组织中的愿望 " 。

 Forms of commitment (affective, normative, continuance)

情感承诺 want to stay
受到员工之间情感纽带的影响。
持续承诺 need to stay
受到工资和福利以及员工融入社区程度的影响。
规范承诺 ought to stay
受到组织投资于员工或参与慈善事业的影响。

 Forms of withdrawal (psychological, physical)

心理：做白日梦、参加社交活动、看起来很忙、月光族和网络闲散人员。
生理：迟到、长时间休息、缺席会议、旷工和辞职。

COMM 192