OPERATIONAL REPORT

HYDRO BATU BELIG

BARU WEEK I, 2
NOVEMBER 2023
 Service Cleanliness
Admission Waiting
No Patient’s Name Doctor Nurse Quality of of the Doctor’s Nurse Price Source
Date Time
our Staff Clinic
1 26/10/2023 Winter Jean Cotton dr. Bagus Wilaksmana Yudha Milla Excellent Excellent Excellent Excellent Excellent SP Friends : Mba Ifka
2 26/10/2023 Breanna Lampley dr. Krisna Dewi Risan Komang Mita Excellent Excellent Excellent Excellent Excellent SP Qontak
3 26/10/2023 Chelsea Sanfood dr. Krisna Dewi Risan Komang Mita Excellent Excellent Excellent Excellent Excellent SP Qontak
4 Zsitael Anjzelicka
26/10/2023 dr. Tamara Bidari Anggarini Ari Sukadi Excellent Excellent Excellent Excellent Excellent SP Returning
Lagrosas
5 26/10/2023 Dominique Jenqins dr. Tamara Bidari Anggarini Ari Sukadi Excellent Excellent Excellent Excellent Excellent SP Family
6 26/10/2023 Retno Budi Kurniasari dr. Tamara Bidari Anggarini Ari Sukadi Excellent Excellent Excellent Excellent Excellent SP Passing By
7 27/10/2023 Rensey Marchetti dr. Trisna Wulandari Selline Ari sutawan Excellent Excellent Excellent Excellent Excellent SP Passing By

8 28/10/2023 William Kazerooni dr. Trisna Wulandari Selline Ari sutawan Excellent Excellent Excellent Excellent Excellent SP K Club Seminyak

9 28/10/2023 William Kazerooni dr. Trisna Wulandari Selline Risan Kusuma Excellent Excellent Excellent Excellent Excellent SP K Club Seminyak
10 28/10/2023 Sakmeche Romaissa dr. Tamara Bidari Risan Kusuma Excellent Excellent Excellent Excellent Excellent SP Google Search
11 28/10/2023 Anak Agung Ayu Dwi dr. Tamara Bidari Risan Kusuma Excellent Excellent Excellent Excellent Excellent SP Dr. Kevin
Widhiantari
12 28/10/2023 Rasya Aidan Pratama dr. Tamara Bidari Selline Yudha Excellent Excellent Excellent Excellent Excellent SP Passing By
13 28/10/2023 Risan dr. Tamara Bidari Selline Yudha Excellent Excellent Excellent Excellent Excellent SP Karyawan Hydro
14 29/10/2023 Judy Lamb dr. Krisna Dewi Apti Milla Mita Excellent Excellent Excellent Excellent Excellent SP Passing By

15 29/10/2023 Elizabeth Anindya dr. Krisna Dewi Apti Milla Mita Excellent Excellent Excellent Excellent Excellent SP Returning
Dheana Basuki
16 29/10/2023 Stav Davidson dr. Yogi Apti Mita Excellent Excellent Excellent Excellent Excellent SP Google Search
17 29/10/2023 Sam Peter dr. Yogi Apti Mita Excellent Excellent Excellent Excellent Excellent SP Google Search
18 29/10/2023 Nicholas Marrone dr. Komang Kresna Putra Nitya Excellent Excellent Excellent Excellent Excellent SP Returning
19 30/10/2023 Inderjeet Singh Anema Villa
dr. Indah Cahyani Yudha Excellent Excellent Excellent Excellent Excellent SP
Seminyak
20 30/10/2023 Hayley Hutchinson dr. Krisna Dewi Yudha Yupita Mita Excellent Excellent Excellent Excellent Excellent SP Passing By
 Service
Admission Quality Waiting Cleanliness of
No Patient’s Name Doctor Nurse Doctor’s Nurse Price Source
Date of our Time the Clinic
Staff
21 30/10/2023 Nicholas Marrone dr. Dwi Cahya Putra Anggarini Excellent Excellent Excellent Excellent Excellent SP Returning
22 31/10/2023 Louis Marc Joseph dr. Bagus
Apti Kusuma Excellent Excellent Excellent Excellent Excellent SP Berliana Clinic
Ricard Wilaksmana
23 31/10/2023 Eugene Pintaux dr.Krisna Dewi Risan Milla Anggi Excellent Excellent Excellent Excellent Excellent SP Returning
24 31/10/2023 Thomas France dr.Krisna Dewi Risan Milla Anggi Excellent Excellent Excellent Excellent Excellent SP Family
25 31/10/2023 dr. Onicha
Alexandra Vereshchagina Wisuda Apri Excellent Excellent Excellent Excellent Excellent SP Google Search
Baskaranatha
26 01/11/2023 dr. Bagus Maison At C
Daria Droxdova Cenik Excellent Excellent Excellent Excellent Excellent SP
Wilaksmana Seminyak
27 01/11/2023 dr. Bagus
Fiqryansyah Cenik Meira Excellent Excellent Excellent Excellent Excellent SP Google Maps
Wilaksmana
28 01/11/2023 dr. Bagus
Christine Mary Holland Risan Komang Excellent Excellent Excellent Excellent Excellent SP Tawkto
Wilaksmana
29 01/11/2023 Reem Tariq A Sabiq dr. Trisna Wulandari Yudha Komang Excellent Excellent Excellent Excellent Excellent SP Villa Berry Amoer
30 01/11/2023 Anton Hakan Schenell dr. Trisna Wulandari Komang Yudha Excellent Excellent Excellent Excellent Excellent SP Passing By
31 01/11/2023 Tanja Arbiter dr. Trisna Wulandari Komang Yudha Excellent Excellent Excellent Excellent Excellent SP Passing By
32 01/11/2023 Risyanto dr. Trisna Wulandari Komang Yudha Excellent Excellent Excellent Excellent Excellent SP Returning
33 01/11/2023 Lacoste Côme dr. Trisna Wulandari Apti Apri Excellent Excellent Excellent Excellent Excellent SP Passing By
34 01/11/2023 Lee Daniel dr. Trisna Wulandari Apti Apri Excellent Excellent Excellent Excellent Excellent SP Passing By

35 02/11/2023 Courtney Parker ari

dr. Bobby Anggarini Excellent Excellent Excellent Excellent Excellent SP Passing By
sutawan
36 02/11/2023 Kayla Ferster ari
dr. Bobby Anggarini Excellent Excellent Excellent Excellent Excellent SP Passing By
sutawan
Google Search /
37 02/11/2023 Elias Moha Tairi dr. Bagus Insurance Email :
Apti Kharisma Mita Excellent Excellent Excellent Excellent Excellent SP
Wilaksmana Reiseinfo@Hanse
merkur.De
 REKAP FEEDBACK FORM WEEK I NOVEMBER 2023
Friends & Family : 3 (8.11%) DT/ Siloam Hospital /BIMC/ Berliana Clinic : 0 (0.0%) / 0 (0.0%) / 0 (0.0%) / 0 (0.0%) / 1 (2.70%)
GP/Dentist : 0 (0.0%) Google Maps : 1 (2.70%)
Corporate & Insurance : 0 (0.0%) Google Search : 5 (13.51%)
Returning : 6 (16.22%) Tiket.com : 0 (0.0%), Qontak App: 2 (5.40%)
Follow Up : 0 (0.0%) Halo.doc : 0 (0.0%)/ Tawk to: 1 (2.70%)
Passing By/ Rapid Respon : 11 (29.73%) / 0 (0.0%) OVO : 0 (0.0%)
HCG /Hydro Lippo : 0 (0.0%) / 0 (0.0%) Klook : 0 (0.0%)
HBB 1 / HBW : 0 (0.0%)/ 0 (0.0%) Traveloka : 0 (0.0%)
UCUW : 0 (0.0%) Printed Advertisements : 0 (0.0%)
UCUB / Unicare Central : 0 (0.0%) / 0 (0.0%) Driver : 0 (0.0%)
Admin/Hipocare : 0 (0.0%)/ 0 (0.0%) Local / Event : 0 (0.0%)
Dr. Candra / dr. Kevin : 0 (0.0%)/ 1 (2.70%) Este Leisure / Puri Mas : 0 (0.0%) / 0 (0.0%)
Aii : 0 (0.0%) Hotel/Villa : Citadines Berawa: 0 (0.0%), Berry Amour Villa : 1 (2.70%),K Club Seminyak:
Marketing : 0 (0.0%) 2 (5.40%), Maison At C Seminyak : 1 (2.70%), Anema Villa Seminyak: 1 (2.70%)
Mas Zaki /Chica : 0 (0.0%)/ 0 (0.0%) Lion Air / Air Asia : 0 (0.0%)/ 0 (0.0%)
Pegawai / Pemilik Tanah : 0 (0.0%) / 0 (0.0%) Citilink / Garuda : 0 (0.0%) / 0 (0.0%)
Website : 0 (0.0%) Siloam Hospital : 0 (0.0%)
Facebook : 0 (0.0%) BMTA (Tourism) : 0 (0.0%)
Instagram : 0 (0.0%) PT Faithful The Brand : 0 (0.0%), Jakarta Home Care : 0 (0.0%), Staff Pouledeluxe: 0 (0.0%)
Twitter : 0 ( 0.0% ) Total dari 37 kunjungan, 36 kunjungan terekap, 1 kunjungan tidak terekap
Emergency : 0 (0.0%)  Beli obat 1 kunjungan
Internet : 0 (0.0%) Persentase rekapan 97.30 % dari target 90%
 Minggu I Minggu II Minggu III Minggu IV
Friends & Family 3 0 0 0
GP/Dentist 0 0 0 0
Corporate & Insurance 0 0 0 0
Returning 6 0 0 0
Follow Up 0 0 0 0
Passing By / Rapid Respon 11/0 0 0 0
HCG / Hydro Lippo mall 0 0 0 0
HBB 1 / HBW 0 0 0 0
UCUW / UCUB/ Unicare Central 0 0 0 0
DT/ Siloam Hospital/ Berliana Clinic 0/0/1 0 0 0
Dr. Candra/Mas zaki/dr. Grace/dr. Kevin 0/0/0/1 0 0 0
Admin/Hipocare/Marketing/ Emergency/Pegawai 0 0 0 0
Website/ Internet 0 0 0 0
Facebook 0 0 0 0
Instagram 0 0 0 0
Twitter 0 0 0 0
Google Maps/Google Search 1/5 0 0 0
Tiket.com/ Qontak App 0/2 0 0 0
Halo.doc/ Tawk.to 0/1 0 0 0
OVO/ Klook 0 0 0 0
Traveloka / BMTA/Driver 0 0 0 0
Printed Advertisements 0 0 0 0
Maskapai/ Pemilik Bangunan 0 0 0 0
Local/ Event
0 0 0 0

Villa/Hotel 5 0 0 0
REPORT
Target
No Tugas Tanggal Lapor Perkembangan Hasil
Selesai
1 MOU AIA 26/10/22 Sudah kirim ulang Draft PKS ke PIC AIA yg baru,
sudah mengirim berkas yang diminta dan saat ini
menunggu jawaban dari AIA (F.UP dr. Candra tgl 18 ke
Jakarta) sudah dibuatkan janji tgl 19

2 Follow Up perbaikan ambulan
27/2/23 Rencana di akalin supaya sekedar hidup. Spare part
susah di cari dan banyak gk ada spare part nya. Orang
bengkel bilang masih di usahakan cari spare part nya.
(Mas nanda sudah pernah lapor foto mesin yg rusak,
tapi sudah d hapus fotonya, sudah minta d foto ulang
tapi mas nanda saat ini sedang sibuk)

3 3/6/23 Menunggu perubahan nama perorangan ke PT dari

MOU Unicare Sumba-Admedika NIB selesai. Dr. Grace sedang cari solusi (dr. Grace
sudah proses PTSP menunggu approval)
4 Review EMR online 4/6/23 Masih direview (sudah info ke bli agus suka
kendalanya)
5 MOU Medlink 26/9/23 Sudah di cetak dan saat ini masuk antrian ttd direksi

6 Update paperless MOU dengan Euro center 26/9/23 Menunggu ttd dari pihak euro center

7 Pintu Radiologi Rusak 08/10/23 Sudah diperbaiki tgl 17/10/23

8 Bed Radiologi 26/9/23 Sedang di f.up oleh dr. Candra

9 Sunblast sudah pudar 10/10/23 sudah selesai di cetak, menunggu info dari tukang nya
kapan bisa pasang
LAPORAN SUHU NOVEMBER 2023
LAPORAN SUHU NOVEMBER 2023
MOBIL AYLA
MOBIL AMBULANCE
Thank you