VNG Recruitment Update

March 2023
 01. RR Focus 2023
Agenda 02. RR hiring status
03. Quality of hiring status
04. RR Projects & Activities
01. RR Focus 2023
02. RR hiring status
2.1 Opening request: by BU/ level/ aging
a. All opening request: b. FTE opening request:
Opening request by Aging/BU Opening request by Aging/BU

1 - 3m 2 5 6 1 3 1 - 3m 1 5 5 3

Less than 1m 10 3 11 1 11 Less than 1m 4 2 9 1 11

0 5 10 15 20 25 30 35 40 0 5 10 15 20 25 30

BO CLS GE INCT PY BO CLS GE INCT PY

All opening request by BU/Job Family FTE opening request by BU/Level

BO CLS GE INCT PY Total BO CLS GE INCT PY Total
Sales 0 5 0 1 0 6
L1 2 2 6 0 6 16
Business Support 11 1 2 1 2 17
Tech 0 0 1 0 7 8 L2.1 - 2.2 2 5 6 0 7 20

Product 0 0 7 0 1 8 L2.3 0 0 0 0 1 1
Marketing 1 2 7 0 4 14
L3+ 1 0 2 1 0 4
Game Development 0 0 0 0 0 0
Total 12 8 17 2 14 53 Total 5 7 14 1 14 41
 02. RR hiring status
2.2 Total offer vs Total request
a. All offer vs Total request: b. FTE offer vs Total request:
All offer by BU vs Total request FTE offer by BU vs Total request
227
135

174
94

48
77 38
65 26 34
43 60 51 138 24
27 10
35 15 19 0
15 0 9 0
13 BO CLS GE INCT PY MT Total
0
BO CLS GE INCT PY MT Total Total Requested HCs Total Offer

Total Requested HCs Total Offer

Fulfillment rate: 77% Fulfillment rate: 70%
All offer by Job Family vs Total request 227 FTE offer by Job Family vs Total request 135

174 94

34 29
57 26 27
47 47 20 15 24
37 17
40 27 39 41 9 8 5 5
7 23 5 5
19 5 Business Support Product Data Tech Sales Marketing Game Development Total
7 5
Business Support Product Data Tech Sales Marketing Game Development Total
Total Requested HCs Total Offer
Total Requested HCs Total Offer
Will join Will join
Onboarding Joined Total Onboarding Joined Total
Apr-23 May-23 Apr-23 May-23
Number of Number of
joining 141 29 4 174 joining 71 19 4 94

*Excluding Zalo, ZPS, Trainee, Fresher requests

02. RR hiring status
2.3 Strategic positions (L3+)

Offer vs Total request by BU Key Highlight

1. Talent & OD cum HR Communication Manager
6
a. Challenges:
b. Next action plans:
2. Compliance Manager
a. Challenges:
b. Next action plans:
3

2
1 1 1 1
1
0 0
0 0 0 0
BO CLS GE INCT PY MT Total

Total Requested HCs Total Offer

Offer vs Total request by Job Family

6

2 2
2
1 1
1 1
0 0 0
0 0 0 0 0
r t c t ta ch le
s g
en
t al
po du Da Te Sa tin To
t
p o ke m
Su Pr ar op
s M el
es ev
in D
B us m
e
Ga

Total Requested HCs Total Offer

 02. RR hiring status
2.4 Global expansion (FTE) Key Highlight
a. Challenges:
Offer vs Total request
b. Next action plans:
30

22

16
14

3 3 4
1 1 11 2 1 1 1 2 1
0
China India Singapore Indonesia Thailand Malaysia Taiwan Australia Total

Total Requested HCs Total Offer

Fulfillment rate: 73% Offer Trend Jan - Mar 2023 vs Jan - Mar 2022
40

22

14
12 11
9
6
2 1 1 1 1 2
0 0 0 0 0 0
Indonesia Malaysia Philippines Korea Thailand Singapore India Taiwan China Brazil Australia Total

2023 2022
02. RR hiring status
2.4 FTE Headcount Usage Update

Offer-joining Request on Total YTD + Offer-joining

BU Cap headcount YTD headcount % Usage
headcount tool + Request on tool

BO 323 296 3 12 311 96%

CLS 223 207 8 8 223 100%

GE 1017 946 5 17 968 95%

INCT 196 178 1 2 181 92%

PY 607 580 6 14 600 99%

MT 19 22 0 0 22 116%

Total 2384 2229 23 53 2305 97%

*Excluding Zalo, ZPS

03. Quality of hiring status
3.1 Candidate funnel
a. All candidate funnel: b. FTE candidate funnel:

28% 25%

96% 98%

62% 57%

43%
37%

75%
68%

82%
79%
 03. Quality of hiring status
Key Highlight
3.2 Offer by aging 1. Challenges

a. All level offer by aging: b. FTE offer by aging: a. CLS:

Sales: Ngành Cloud đang phát triển nhanh, hầu hết các công ty tech B2B để
Less than Less than
BU 1 - 3m 3 - 6m Total BU 1 - 3m 3 - 6m Total
1m 1m mở rộng đội sales => ứng viên có nhiều cơ hội & lựa chọn => CLS bị ứng

BO 11 4 0 15 BO 5 3 0 8 viên cancel offer (Nữ - Account Manager: cancel offer ở lại công ty cũ, Hải

CLS 20 11 4 35 CLS 4 11 4 19 Yến – Account Manager: cancel vì có offer từ SaaS phù hợp hơn về vị trí)

GE 28 6 0 34 Cloud Sales Market is growth fast, most B2B technology company need to
GE 52 8 0 60
expand sales team => CLS’ sales candidate cancel offer because they have
INCT 8 5 0 13 INCT 4 5 0 9
more new opportunity
MT 0 0 0 0 MT 0 0 0 0
b. INCT
PY 49 2 0 51 PY 22 2 0 24
2. Next action plans
Total 140 30 4 174 Total 63 27 4 94
a. CLS: expand candidate pool, target approach candidate who has
experience in ICT B2B Sales
How long we fill a vacancy - all (calendar day) How long we fill a vacancy - FTE(calendar day) b. INCT

Job Family BO CLS GE INCT PY Average BU L1 L2.1 - 2.2 L2.3 Average

Business 22 91 2 - 14 17 BO 26 46 19 30
Support
CLS 57 60 36 57
Data 29 - 21 - 8 20
GE 18 15 23 16
Game - - 11 - - 11 INCT 29 31 42 31
Developm
ent MT - - - -
Marketing - 37 9 - 9 14
PY 9 16 - 11
Product - - 8 27 3 11
- 36 - - 10 28 Total 20 32 30 26
Sales
Tech 22 61 21 20 9 20
Average 22 39 12 22 11 19
03. Quality of hiring status
3.3 Hiring sources
a. All candidate sources:

Mar 2023 Career Site & Job Portal CV Search

1; 7%
15; 16% 4; 20%
1; 7%
Career Builder - Post
CV Search 1; 7% Linkedin - Search
LinkedIn - Post
Career Site & Job Portal Lagou - Search
45; 49% 10; 50% Unidentified
RR Network 104 Search - Taiwan
20; 22%
4; 20% Lagou - Post
Normal ERP Career Builder - Search
VNG website

12; 80%
11; 12%
1; 5%
1; 5%

Mar 2022
1; 1% 1; 1%

Career Site & Job Portal

41; 21% 42; 21% Mar-23 Mar-22 2022
Normal ERP
CV Search
Total Offer 91 197 1608
Direct ERP
RR Network Total Ex-Starter hired back 17 32 175
25; 13%
HeadHunt % of total Ex-Starter 19% 16% 11%
57; 29% Other
30; 15%
03. Quality of hiring status
3.3 Hiring sources
b. FTE candidate sources:
Mar 2023 Career Site & Job Portal CV Search

1; 11% 1; 8%
12; 24%
2; 22% 1; 8%
LinkedIn - Post
CV Search
Google Organic Linkedin - Search
23; 45%
Career Site & Job Portal
VNG website Lagou - Search
RR Network
1; 11% Career Builder - Post 104 Search - Taiwan
9; 18% Normal ERP
Facebook - Post
4; 44%
1; 11%
10; 83%
7; 14%

Mar 2022
1; 1% 1; 1%

Mar-23 Mar-22 2022 Mar-23 Mar-22 2022

Career Site & Job Portal
19; 17% 23; 21%
Normal ERP
Total Offer 51 111 1070 Total Offer 51 111 1070
CV Search
Direct ERP Total Promote from Non-
Total Ex-Starter hired back 14 21 107 1 14 219
17; 15% RR Network FTE
23; 21%
HeadHunt
% of Total Promote from
% of total Ex-Starter 27% 19% 10% 2% 13% 20%
Other Non-FTE

27; 24%
 03. Quality of hiring status
3.4 FTE Offer Rejection & Cancelation
a. Total Offer Rejection & Cancelation vs Offer Sent Out by BU – Feb 2023: Total Offer Rejection & Cancelation by BU/ Level – Mar 2023 Total Offer Rejection & Cancelation by Job Family/ Level – Feb 2023

Offer Rejection & Cancelation Rate by BU - Mar 2023 vs Mar

Total Offer Rejection & Cancelation vs Total Offer Sent Out - Mar 2022 Total Offer
Total Offer Total Offer % of Rejection
2023 Total Offer % of Rejection & Job Family L1 Rejection &
BU L1 Rejection & Sent Out & Cancelation
Sent Out Cancelation Cancelation
53 25% Cancelation
23% Business Support 0 0 7 0%
21% 0 0 1 0%
BO 0 0 4 0% Data
Executive 0 0 0 0%
CLS 0 0 9 0%
14% 14% 0 0 3 0%
22 GE 0 0 22 0% Game Development
11% 11% Marketing 1 1 10 10%
14 INCT 1 1 4 25% 0 0 4 0%
9 7% Product
4 4 PY 1 1 14 7% Sales 0 0 13 0%
1 2 4%
1 Tech 1 1 15 7%
0 0 0 0% 0% 0% Total 2 2 53 4%
BO CLS GE INCT PY Total Total 2 2 53 4%
BO CLS GE INCT PY Total
Offer Sent Out
Offer Rejection & Cancelation Mar-23 Mar-22
Offer Rejection by BU/Level: Offer Cancelation by BU/Level:

BU L1 L2.1 - 2.2 L2.3 Total Offer Rejection Total Offer

Offer Cancelation L1 L2.1 - 2.2 L2.3
Cancelation
BO 0 0 0 0 BO 0 0 0 0
CLS 0 0 0 0 CLS 0 0 0 0
GE 0 0 0 0 GE 0 0 0 0
INCT 1 0 0 1 INCT 0 0 0 0
PY 0 0 0 0 PY 1 0 0 1
Total 1 0 0 1 Total 1 0 0 1

Offer Rejection by Job Family/Level: Offer Cancelation by Job Family/Level:

Job Family L1 L2.1 - 2.2 L2.3 Total Offer Rejection Offer Cancelation L1 L2.1 - 2.2 L2.3 Total Offer Cancelation
Business Support 0 0 0 0 Business Support 0 0 0 0
Data 0 0 0 0 Data 0 0 0 0
Executive 0 0 0 0 Executive 0 0 0 0
Game Development 0 0 0 0 Game Development 0 0 0 0
Marketing 0 0 0 0 Marketing 1 0 0 1
Product 0 0 0 0 Product 0 0 0 0
Sales 0 0 0 0 Sales 0 0 0 0
Tech 1 0 0 1 Tech 0 0 0 0
Total 1 0 0 1 Total 1 0 0 1
 03. Quality of hiring status
3.4 FTE Offer Rejection & Cancelation
Total Offer Rejection & Cancelation by BU/ Level – YTD Total Offer Rejection & Cancelation by Job Family/ Level – YTD
b. Total Offer Rejection & Cancelation vs Offer Sent Out by BU – YTD:
Total Offer Total
Total Offer Rejection & Cancelation vs Total Offer Sent Out - Offer Rejection & Cancelation Rate by BU - 2023 vs 2022 Job Family L1 L2.1 - 2.2 L2.3 Rejection & Offer
% of Rejection
YTD Total Offer % of & Cancelation
L2.1 - Total Offer Cancelation Sent Out
BU L1 L2.3 Rejection & Rejection &
106 25% 26% 2.2
Cancelation
Sent Out
Cancelation Business
24% 0 1 0 1 10 10%
Support
20% BO 0 0 0 0 8 0% Data 0 0 0 0 5 0%
18% 0 0 0 0 0 0%
16% 15% Executive
CLS 1 3 2 6 25 24%
13% Game 0 0 0 0 5 0%
36 11% Development
25 25 GE 1 1 0 2 36 6%
Marketing 1 0 0 1 18 6%
8 12 6% INCT 3 0 0 3 12 25%
6 2 3 12 4% Product 0 1 1 2 10 20%
0 1 PY 1 0 0 1 25 4% 1 2 1 4 28 14%
BO CLS GE INCT PY Total 0% Sales
Total 6 4 2 12 106 11% Tech 4 0 0 4 30 13%
BO CLS GE INCT PY Total
Offer Sent Out Total 6 4 2 12 106 11%
Offer Rejection & Cancelation 2023 2022
Key Highlight
Offer Rejection by BU/Level: Offer Cancelation by BU/Level: 1. Challenges:
a. CLS:
Total Offer Total Offer Thị trường B2B Sales phát triển => các côn gty tech B2B
BU L1 L2.1 - 2.2 L2.3 BU L1 L2.1 - 2.2 L2.3 đều mở rộng đội sales => ứng viên có nhiều cơ hội
Rejection Cancelation
(dược cty cũ giữ lại promote 1 vị trí khác hoặc offer hấp
BO 0 0 0 0 BO 0 0 0 0 hơn dẫn CLS)
CLS 0 1 1 2 CLS 1 2 1 4 Cloud Sales Market is growth fast, most B2B technology
company need to expand sales team
GE 1 0 0 1 GE 0 1 0 1 => Candidate was promoted and they counter offer
INCT 3 0 0 3 INCT 0 0 0 0 b. INCT:
PY 0 0 0 0 2. Next action plans:
PY 1 0 0 1 b. CLS: manage expected of candidate from
Total 4 1 1 6 Total 2 3 1 6 functional stage
c. INCT
Offer Rejection by Job Family/Level: Offer Cancelation by Job Family/Level:
Total Offer Rejection/
Job Family L1 L2.1 - 2.2 L2.3 Total Offer Rejection Job Family L1 L2.1 - 2.2 L2.3
Cancelation
Business Support 0 0 0 0 Business Support 0 1 0 1
Data 0 0 0 0 Data 0 0 0 0
Executive 0 0 0 0 Executive 0 0 0 0
Game Development 0 0 0 0 Game Development 0 0 0 0
Marketing 0 0 0 0 Marketing 1 0 0 1
Product 0 0 0 0 Product 0 1 1 2
Sales 0 1 1 2 Sales 1 1 0 2
Tech 4 0 0 4 Tech 0 0 0 0
Total 4 1 1 6 Total 2 2 1 6
03. Quality of hiring status
3.4 FTE Offer Rejection & Cancelation
FTE Offer Rejection & Cancelation by Recruiter - YTD
Recruiter Offer Rejection Offer Cancelation Total Offer Rejection & Cancelation Total Offer Sent Out % Reject & Cancel Offer
tamhnc 0 0 0 1 0%
anldg 1 0 1 7 14%
anhhq2 0 1 1 5 20%
hieutp 0 0 0 10 0%
TamHNC
quanpm4 0 0 0 5 0%
vinhpl 0 0 0 3 0%
hanng 0 0 0 12 0%
Total 1 1 2 43 5%
huongvt 0 0 0 1 0%
diepnn5 0 0 0 7 0%
khanhvt 2 0 2 5 40%
lamntt 0 0 0 4 0%
HuongVT
loanvph 0 0 0 4 0%
thanhnm5 0 0 0 2 0%
anhntd2 1 0 1 10 10%
Total 3 0 3 33 9%
tuyennnp 1 1 2 3 67%
haovc 0 0 0 3 0%
TuyenNNP thaontp11 1 1 2 8 25%
hoaptk 0 1 1 5 20%
Total 2 3 5 19 26%
huent2 0 1 1 4 25%
HueNT2 chaund 0 0 0 3 0%
Total 0 1 1 7 14%
 03. Quality hiring status
3.5 FTE Attrition rate

a. Attrition rate within 2 months b. Attrition rate within 6 months c. Attrition rate within 12 months
OUTS vs Business Unit INS OUTS OUTS vs INS Business Unit INS OUTS OUTS vs INS
Business Unit INS OUTS
INS
BO 8 1 13% BO 8 5 63%
BO 8 1 13%
CLS 19 2 11% CLS 19 2 11%
CLS 19 1 5%
GE 34 10 29% GE 34 48 141%
GE 34 2 6%
INCT 9 2 22% INCT 9 2 22% INCT 9 3 33%
PY 24 0 0% PY 24 0 0% PY 24 29 121%
MT 0 0 0% MT 0 0 0% MT 0 1 0%
Total 94 6 6% Total 94 15 16% Total 94 88 94%

OUTS vs Job Family INS OUTS OUTS vs INS Job Family INS OUTS OUTS vs INS
INS OUTS
Job Family INS Business Support 9 13 144%
Business Support 9 1 11%
Business Support 9 1 11% Data 5 4 80%
Data 5 0 0%
Data 5 0 0% Executive 0 1 0%
Executive 0 0 0%
Executive 0 0 0% Game
Game Development 5 0 0%
Game Development 5 0 0% Development 5 4 80%
Marketing 17 2 12% Marketing 17 6 35% Marketing 17 19 112%
Product 8 0 0% Product 8 2 25% Product 8 18 225%
Sales 24 0 0% Sales 24 0 0% Sales 24 1 4%
Tech 26 3 12% Tech 26 6 23% Tech 26 28 108%
Total 94 6 6% Total 94 15 16% Total 94 88 94%

OUTS vs Level INS OUTS OUTS vs INS Level INS OUTS OUTS vs INS
INS OUTS INS
Level
L1 48 9 19% L1 48 55 115%
L1 48 3 6%
L2.1 - 2.2 37 5 14% L2.1 - 2.2 37 28 76%
L2.1 - 2.2 37 3 8%
L2.3 6 0 0% L2.3 6 1 17% L2.3 6 2 33%
L3+ 3 0 0% L3+ 3 0 0% L3+ 3 3 100%
Total 94 6 6% Total 94 15 16% Total 94 88 94%
 04. RR Projects & Activities
Goal YTD progress Next

HR Core
Framework &
Tool/System

Sufficient and
quality supply
of resource for
business
growth

HR Capability
Development