EMPLOYEE

INVOLVEMENT
AND
EMPOWERMEN
T
 Employee Involvment

“People at all levels are the essence of an organization and their full
involvement enables their abilities to be used for the organization’s
benefit.”

This requires :

1.Employees must be treated with dignity and respect

2. They must be trained to build competence where required

3. Each employee must know what exactly is required to be done and

where possible must be able to assess the quality of his work.

4. Fear must be totally removed from the organization and employees

must be encouraged to bring out weakness in the system.
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5. Empower employees to take appropriate action in their area of
work for improvement.

6. In case of a mistake , examine the system rather than the man to

prevent its reocurrence .

7.Involve employees in quality plans and draw upon their intimate

knowledge of processes for improvement.

8. Assess employee satisfaction level and take appropriate measures

to improve their morale so that they take pride in belonging to the
company.

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 Motivation

• Motivation
is a psychological feature that
arouses an organism to act
towards a desired goal and
elicits, controls, and sustains
certain goal-directed behaviors.

• It can be considered a driving

force; a psychological one that
compels or reinforces an action
toward a desired goal.

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 ABRAHAM M ASLOW
The ory of Hum an M otiva ti on

• The basis of Maslow's theory is that

human beings are motivated by
unsatisfied needs, and that certain
lower needs need to be satisfied
before higher needs can be
satisfied.
• According to Maslow, there are
general types of needs
(physiological, safety, love, and
esteem) that must be satisfied
before a person can act unselfishly.
He called these needs "deficiency
needs."
• As long as we are motivated to
satisfy these cravings, we are
moving towards growth, toward
self-actualization. Satisfying needs
is healthy, while preventing
gratification makes us sick or act
evilly

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 s Hierarchy of
Maslow’s
need

Slide 6
Self-actualization is the summit of Maslow's hierarchy of needs. It is the quest of
reaching one's full potential as a person.
people tend to have needs such as:
 Truth Self-actualized
 Justice
 Wisdom
 Meaning

Esteem Needs
Once a person feels a sense of "belonging", the need to feel important arises.
Esteem needs may be classified as internal or external.
• Internal esteem needs are those related to self-esteem such as self respect and
achievement.
• External esteem needs are those such as social status and recognition. Some
esteem needs are:
 Self-respect
 Achievement
 Attention ,Recognition Reputation

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 Social Needs Once a person has met the lower level physiological and
safety needs, higher level needs awaken. The first level of higher level
needs are social needs.
Social needs are those related to interaction with others and may include:
 Friendship
 Belonging to a group
 Giving and receiving love
Safety Needs Once physiological needs are met, one's attention turns to
safety and security in order to be free from the threat of physical and
emotional harm. Such needs might be fulfilled by:
 Living in a safe area
 Medical insurance
 Job security
 Financial reserves

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Physiological needs are those required to
sustain life, such as:
Air
Water
Food
Sleep

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 Fre de ri ck He rzbe rg
(1923-2000)

 Psychologist Frederick Herzberg believed

that:
 Intrinsic—natural, real—factors are related to
job satisfaction &
 Extrinsic factors are related to job
dissatisfaction.
 Job context (hygiene factors) – needed to
be optimal to prevent job dissatisfaction.
These factors (according to Herzberg)
did not motivate.
 Job content (motivators) – factors that
did lead to motivation
 Money (according to Herzberg) could
motivate if it was seen as a reward for
accomplishment; but if money was given
without regard for merit, then it was a
hygiene factor.

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Herzberg’s Two-Factor Theory

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 Achieving a Moti vated WorkForce
1. Know Thyself
2. Know your Employees
3. Establish a Positive attitude
4. Share the goals
5. Monitor Progress
6. Develop Intresting work
7. Communicate effectively
8. Celebrate success

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 Empowerment
• Empowerment is an environment in which people have
the ability , the confidence and the commitment to
take responsibility and ownership to improve the
process and inititate the necessary steps to satisfy
customer requirements within well defined boundaries
in order to achieve organizational values and goals .
1. Everyone must understand the need for Change
2. The system needs to change to the new Paradigm
3. The organization must enable its employees

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Slide 14
 TEAMS
Employee Involvement can be achieved by the
use of teams.
A team is defined as a group of people, working
together to achieve common objectives or goals.

Slide 15
Stages of Team Development

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 Recogniti on and Reward
• Recognition is a form of employee motivation in which the
organization publicly acknowledges the positive contributions an
individual or team has made to the success of the organization.
• Reward is something Tangible such a theater tickets, cash award,
Paid leave.

• Recognition and Reward both go together to form a system for

letting people know they are valuable members of the
organization,

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 Gain sharing
• It is a Financial reward and recognition system
that results from improved organizational
Performance.
• It is a measurement of an organizations
productivity and a method to share the
productivity gains.

Slide 18
 SUMMARY
• Employee Involvement
• Different Motivation Levels
• Team Development
• Reward and Recognition
• Gain sharing

Slide 19