ETIQUETTE

TELEPHONE ETIQUETTE……..
 Call back people who had called you up in your
absence
 Avoid calling very late at night, early morning,
immediately before closing hours, lunch time
 Be brief during business calls
 Identify yourself immediately when placing a call
 Don’t speak with food in mouth
 Do turn down TV/ Music while speaking on the
phone
 TELEPHONE ETIQUETTE
 Quick response to a ring
 Start with “Hello” followed by your/your
company’s/ department identity
 Asking for someone else…. “May I speak
to…………? Thank you.
 While taking message important to note……
identity of caller, organization/department,
telephone number, time of call, gist of
message.
 CELL PHONE ETIQUETTE
 Switching it off/vibrate
 Be brief
 Permission: Inform others at beginning of
meeting that you are expectign an important
call
 Driving
 E-MAIL ETIQUETTE
 Be precise & brief.
 Answer all questions, pre-empt further questions
 Use proper spelling, grammar & punctuation
 Use normal salutations
 Make it personal
 Reply promptly within 24 hours
 Don’t attach unnecessary files
 Formatting is not a priority but proper spacing and
short paragraphs should be there
 Don’t forward chain letters, virus hoaxes
 E-MAIL ETIQUETTE
 Keep language gender neutral
 Do not use to discuss confidential information
 Subject heading should be meaningful avoid
URGENT?IMPORTANT.
 Don’t request delivery and read receipts
 Don’t overuse ‘cc:’ & reply to all option
 Common abbreviations can be used like BTW, FYI
etc but avoid in business mails
 Similes are used to convey emotions but they are not
common to Indian Business Culture
 E-MAIL ETIQUETTE………
 Don’t leave out message thread

 Quotations: > this symbol denotes that the following

paragraph/lines are a quote from the original
message.
 Use upper case sparingly to emphasize a portion of
the message. Using upper case for major portion of
message is an expression of anger or annoyance.
 Don’t send E-mail if you want urgent responses