Centre for Distance and

Online Education
UNIT 2 – Communication Skills

Course objective :
Understand the impact of communication skills in a professional
scenario.

⮚2.1 Listening skills

–process Of Listening
–types of listening
⮚2.2 Barriers to listening

Prof. Syeda Ayesha Tabassum

 1.What Is Listening?
Listening is the ability to accurately
receive and interpret messages in the
communication process. the ability to
listen effectively messages are easily
misunderstood.
 2.Process of Listening

The process of Listening Involves

Following Stages
⮚ Receiving
⮚ Understanding
⮚ Remembering
⮚ Evaluating
⮚ Feedback
 Types of listening skills
There are 7 Basic types of Listening
⚫ Informational listening.
⚫ Discriminative listening.
⚫ Biased listening.
⚫ Sympathetic listening.
⚫ Comprehensive listening.
⚫ Empathetic or therapeutic listening.
⚫ Critical listening.
 Barriers to Listening
Some Common Barriers to Effective Listening are
⚫ Physical and Environmental Barriers. .
⚫ Cultural Barriers. ...
⚫ Emotional and Psychological Barriers. ...
⚫ Physiological Barriers. ...
⚫ Language Barriers. ...
⚫ Making Assumptions. ...
⚫ Too Much Information. ...
⚫ Tone of Voice.
⮚ Focus on the intent and purpose of the
7 active listening techniques

conversation..
⮚ Pay attention to body language....
⮚ Give encouraging verbal cues....
⮚ Clarify and paraphrase information....
⮚ Ask questions....
⮚ Refrain from judgment....
⮚ Summarize, share, and reflect….
 10 tips for active listening
⚫ Face the speaker and have eye contact. ...
⚫ Listen” to non-verbal cues too. ...
⚫ Don't interrupt. ...
⚫ Listen without judging, or jumping to conclusions. ...
⚫ Don't start planning what to say next. ...
⚫ Show that you're listening. ...
⚫ Don't impose your opinions or solutions. ...
⚫ Stay focused.
⚫ Ask Questions
⚫ Paraphrase and Summarise