SAFETY, SECURITY,

AND SANITATION
A primary concern in touring around visitors to a heritage site,
attraction, or event, is ensuring their safety, security, and sanitation
of the place. The reality is that not all tourists are well-behaved and
disciplined. Some tourists can be mischievous and rowdy. Some
need special attention like the elderly, those with physical
disabilities, small children, pregnant women, and large groups. It is
particularly challenging to impose rules on sites with very strict rules
like those that are concerned, for example, with the carbon footprint,
carrying capacity, and that are concerncology. One important
indicator of a successful heritage tourist having zero accidents.
A primary concern in touring around visitors to a heritage site,
attraction, or event, is ensuring their safety, security, and sanitation
of the place. The reality is that not all tourists are well-behaved and
disciplined. Some tourists can be mischievous and rowdy. Some
need special attention like the elderly, those with physical
disabilities, small children, pregnant women, and large groups. It is
particularly challenging to impose rules on sites with very strict rules
like those that are concerned, for example, with the carbon footprint,
carrying capacity, and that are concerncology. One important
indicator of a successful heritage tourist having zero accidents.
Safety
Accident-prone areas. A conscientious heritage site
manager will ensure that all attractions and exhibits, as well
as their locations, are safe for all tourists stairwells, dark
areas, low ceilings, wet floors, open and dangling wires or
cables, walls with protruding nails, or sharp corners or
edges are constantly checked and fixed to prevent accidents.
Smart tour guides and heritage site personnel are always
proactive and alert in areas that are prone to accidents.
Safety
First aid training and kits. The tour guide and all heritage site personnel should ideally be
trained on first aid to be able to respond to emergencies and accidents before professional
medical help arrives. First aid kits should be available in strategic locations on the site or in
the tourist coach or bus.

Emergency response. The heritage site or event planner (in the case
of a festival, concert, or religious activity) must have a reliable functioning
communication system to be able to respond quickly to emergencies, e.G., Summoning the
first aider, calling ambulance service or nearest hospitals, etc.

Disaster management. Heritage site personnel and tour guides should be well-trained in
managing or responding to different types of natural or man- made disasters (e.G., Flooding,
storm, earthquake, fire, landslide, armed
robbery, bombing, etc.)
Security
Infrastructure and technology. The physical structure of a heritage site or
the venue for a particular cultural event must be carefully examined and be
made free from potential security risks. The layout of the building or the
map of the event must identify (a) all entry and exit points; (b) any possible
obstruction to the safety and free flow or movement of people; (c) weak
sections of the building or those which are structurally compromised and
may not be able to carry large crowds; and (d) areas where monitoring
should be more intensified for the deployment of more security personnel
(e.G., Roving guards). Ideally, the heritage site or the cultural event should
be completely wired with adequate CCTV coverage with competent security
personnel constantly monitoring the movement of visitors and addressing
quickly unusual observations.
Security
Staff training. All heritage site personnel and tour guides should be
trained on security consciousness and responding correctly when the
security of visitors and property is breached. They should know what to
do when there is a bomb threat, or when a visitor to the site is
intoxicated, or when a mother reports her child to be missing, or when a
parcel is left unattended in a public area.

Security protocols and policies. The heritage site manager should

familiarize all personnel and tour guides with security protocols and
policies especially those related to following:
Bomb Threats And Prank Calls
Theft, Snatching, Shoplifting, Looting, And Pickpocketing
Fraud
Lost And Found Items
Possession Of Firearms And Deadly Weapon
Possession Of Illegal Drugs And Substances
Missing Persons
Vandalism
Brawls, Physical Assault, And Mauling Incidents
Natural Calamities
Labor Strike, Protest, And Picketing
Swindling And Other Types Of Fraud
Kidnapping
Carnapping
Public Alarm And Grave Scandal
Sexual Assault And Rape
Animal Attack
Documentation. Security-related incidents should always be documented and reported in
the security department of the heritage site or the head of security of a cultural event. Such a
record would be helpful for future reference action by interested parties.

Liaison with authorities. The head of security of the heritage site should have a close link
with proper authorities, such as the Philippine national police, national bureau of
investigation, bomb squad, fire department, Philippine drug enforcement agency, etc., To be
able to address and resolve swiftly security issues.
Sanitation
Good housekeeping. All heritage sites must uphold and practice good
housekeeping practices. There must be ample garbage bins at each section of the
building or site. There must be sufficient warning signs against littering and
unhygienic habits to tourists. There must be dedicated personnel to regularly
upkeep all areas during business hours of the heritage site, all types of wastes
accumulated during the day must be disposed of safely and properly daily.

Staff hygiene and grooming. All personnel of the heritage site, as well as tour
guides, must be hygienic and well-groomed when reporting for duty. A clean and
good-smelling staff leaves a good impression on visitors of the heritage site.
Unhygienic mannerisms (e.G., Picking one's nose or teeth,
scratching, spitting, coughing, and sneezing) should be avoided, particularly
in the presence of visitors.
Sanitation
Preventing and managing health outbreaks and epidemics. Disease control is one vital
and timely area of concern in heritage sites. All heritage site personnel should be trained on
health protocols to prevent contamination and infection of visitors by observing social
distancing, wearing of facemasks when needed, observing cough etiquette, washing hands,
etc.

Pollution. There are numerous types of pollution that impact heritage sites and attractions
such as solid waste pollution, air pollution, and water pollution. Each of these could
potentially be harmful to the health and wellness of tourists and residents of a community.