PROVIDE TRAINING FOR THE

STAFF
LESSON 7
It is also essential in the management of risks in
the tourism and hospitality industries to provide
training for the staff for them not to be caught
unaware on the things that they have to do
should the event happens.
 A staff should be:
• They should be the pacifier and not the
inducer of panic in the event of uncertainty.
• They should be save lives and not abandon
their posts in case of unavoidable
circumstances.
 Staff Training
• SAFETY DRILL IN THE TOURISM INDUSTRY
• FIRST AID
 SAFETY DRILL
A safety drill is a concept or practice of
preparing people for an emergency. It is done
through simulation of the actual happening of
uncertainty that may affect the business like fire,
earthquake, theft, terrorism, food poisoning
 Fire Drill
Is a way of practicing the actual evacuation
system in a building or tourism-related
establishments in case of fire or another
emergency. The fire alarm would usually be
activated in a building signaling the mock
occurrence of the emergency. The whole
process of the evacuation will be assessed
taking into consideration the time for the
response, the problems with the procedure for
evacuation, and the proposed remedies.
 Lockdown drill
This practice is done in anticipation of an
intruder or criminal act within the vicinity of
tourism-related establishment or activities. To
effectuate this method, an announcement
about the immediate lockdown will be given at
all. During the process, the occupants present at
the time of drill will have to go to a room and
lock all doors and windows tight. Occupants
must wait until the issuance of the “clear signal”
 Earthquake drill
This drill is used as a way of preparation for the
coming of an earthquake. Stop, drop, and hold
on is used during the drill.
 FIRST AID
• Safety awareness among all the employees could
help the industry bring down the number of
accidents concerning the activities.
• Their knowledge about first aid could save lives as
they could give immediate attention to the
incidences of grave injuries and critical damages.
• The employees would know the things that
should be included in their first aid kits and the
different ways of addressing the situations in an
emergency.