Module 4 – Technical Fundamentals

Teams administration
and governance
Presenter name
Date
Microsoft 365 Course agenda
Business Premium Module 0 Overview
Technical
Fundamentals Module 1
Introduction to Microsoft
365 Business Premium
2 hours
Day 1
Module 2 Partner Transform platform

Module 3 Security 2 hours

Teams administration and

Module 4 2 hours
Day 2 governance

Module 5 Device management 2 hours

Module 6 Business Voice 2 hours

Day 3
Module 7 Scenarios: Make it real 2 hours
In this module, Articulate how Teams leverages
you learn to: Microsoft 365 platform
Configure and manage Teams
Plan for Teams end user adoption
Session agenda Teams admin center
High-level client + services architecture
Users and policies
Teams configuration
Teams policies
External vs. Guest Access
Teams adoption
Teams admin center
Teams admin center

Teams admins have one place to do all their work:

https://admin.teams.microsoft.com

Powerful & usable website for administrators,

thoughtfully designed.

Reciprocal capability between website & APIs

(PowerShell, Graph, etc.)

Constantly adding new features

Teams admin portal sections

Teams and channels Devices Users

Meetings Messaging Apps

Voice Analytics Org-wide

Teams admin center
Demo
High-level client +
services architecture
Teams joins O365 with Intelligent Communications

Teams Clients

Teams Intelligent
services Communications Cloud
Office 365
platform and
services

Azure
Intelligent Communications Cloud (formerly Skype) Services

Messaging Calling /Meeting

Chat Calling service Call recording

Media Voicemail

Search Meeting scheduler

URL preview

Notification Hub

Personal Expression

People
Presence
Teams and Office 365
Office 365
Platform Applications
Exchange OneNote Teams strives to realize the full benefits of
O365 both as a platform and for end user
Modern Groups PowerApps capabilities
SharePoint Planner A part of our vision is to be an App hub for
Office 365 and bring together the best
Stream PowerPoint, Word,
Excel capabilities
OneDrive for
Business Teams does not aim to re-invent the wheel,
instead leverages the features of other O365
Information workloads
Protection

Data and analytics

Microsoft Power BI
Pop quiz

01
When you share a file on
Teams group chat, where this
file is stored in M365?

A B C
SharePoint Exchange
Teams
Online Online
Pop quiz

02
Where is your voice mail stored?

A B C
SharePoint Exchange
Teams
Online Online
Pop quiz

03
What is the underlying
technology for document
sharing in Teams?

A B C
SharePoint Exchange
Teams
Online Online
Data entity storage
Key data entities and location
Entity Storage Storage where data is stored at rest

Message Teams: Chat service within Azure Ingested to Exchange to enable compliance

Image Teams: Media service on Azure Ingested to Exchange to enable compliance

Team files  SharePoint Online

Files Chat files  OneDrive for Business

Voicemail Individual mailbox in Exchange Online

Media service on Azure (using Blob storage) Encoded to Stream

Recording (<24 hours)

Calendar
Individual mailbox in Exchange
meeting

Contacts Exchange

Telemetry Microsoft Data warehouse (No customer content)

Users and policies
About policies & settings
Policies – (messaging policy, meeting
policy, voice policy)
A collection of configuration elements
Generally grouped by modality
Per user (including multiple) or per tenant
Per group
Settings – (guest, federation, audio
conferencing)
A collection of configuration elements
Generally grouped by modality
Per tenant only
Can include multiple instances (Bridges,
Teams, Voice Apps)
Configuration Elements Configured Entities

Tenant
Scope of actions
Settings
the admins
Users can perform

Policies
Teams
Configuration Elements Configured Entities

Tenant Tenant settings

Configuration elements impacting entire org.
Settings
Audio Conferencing (TNs)
Users Federation
Guest access

Policies
Teams
Configuration Elements Configured Entities

Tenant User settings

Configuration elements impacting a user
Settings
Audio Conferencing
Users Teams upgrade state

Policies
Teams
Configuration Elements Configured Entities

Tenant Teams settings

Configuration elements impacting a team
Settings
Adding channels
Users User ability to add channels, tabs & apps

Policies
Teams
Configuration Elements Configured Entities

Tenant Tenant policies

Configuration elements impacting entire org.
Settings
Used when no per-user policy is assigned
Users
Messaging, Meetings, Live Events

Policies
Teams
Configuration Elements Configured Entities

Tenant User policies

Configuration elements impacting a user
Settings
Grant to a single user or multiple users
Users
Messaging, Meetings, Apps Calling,
Live Events
Policies
Teams
Configuration Elements Configured Entities

Tenant Teams policies

Settings What does it mean to apply a policy
to a team?
Users
Teams & Channels policy

Policies
Teams
Teams configuration
Scenarios

Bob Carol Erin

works in the IT works in the IT works in the IT
department of department of Contoso. department of
Woodgrove bank. Adventure Works.
They always try to find
They usually use the best balance They want to drive
restrictive settings. between user freedom productivity by
and IT control. removing as much
barriers as possible.
About Teams configurations
Teams is designed with smart defaults
Defaults are set to match most companies’ requirements

Throughout this section we will highlight

In which area of Office 365 a setting is configured
If a setting is applied per tenant, per user or per Group
• All settings have a global default

Where a setting is configured? Can it be user specific or is it global?

Teams Groups Security & Global User Groups

setting compliance settings specific
 Teams Global
settings
Teams settings

Why
Teams settings let you set up your teams for features such as email integration, cloud storage options,
and device set up

Considerations
Changes to Teams settings will be applied to all teams within your organization
Do you want to allow Teams to use 3rd party cloud storage providers?
Email integration can make it easier to transition collaboration to Teams from email when appropriate
Is scoped search important to your organization?

How
Teams settings are configured via the Microsoft Teams & Skype for Business Admin Center and Skype
for Business PowerShell
Teams settings
Demo
Teams policies
 Teams User
specific
Messaging policies

Why
Messaging policies are used to control what chat and channel messaging features are available
to users in Teams

Considerations
Are there any features (such as Giphy, stickers, edit, delete) that you need to restrict for some or all users?
You can use the default policy that is created or create one or more custom messaging policies for people
in your organization

How
Teams messaging are configured via the Microsoft Teams & Skype for Business Admin Center and Skype
for Business PowerShell
Details: https://aka.ms/teams-messaging
Messaging policies
Demo
 Groups Global
setting settings
Naming of teams

Why
Prefix-suffix naming conventions allow to add or append fixed strings or supported
user attributes to the teams name
Blocked words can avoid (intentional or unintentional) misuse of teams

Considerations
Naming policies require Azure AD Premium P1 or Azure AD Basic EDU license
Selected administrator roles are exempted from these policies

How
Configured in the Office Admin Center and via Azure Active Directory PowerShell
Details: https://aka.ms/naming-o365-groups
 Security & Groups/
compliance users
Retention policies

Why
Retention policies can be used to define a range of days after all content will be deleted or a range of days that
content cannot be deleted – or both

Considerations
Retention can be set independently for chat messages and channel messages
Channel message policies can be applied globally or per team
Chat message policies can be applied globally or per user
Files use retention policies of SharePoint and OneDrive for Business

How
Configured in Security & Compliance Center and Office 365 Security & Compliance Center PowerShell
Details: https://aka.ms/teams-retention
 Groups Groups
setting
Expiration policies

Why
By default teams exist until they are deleted. Retention policies ask team owners to renew their teams. This helps
to limit “stale” teams.

Considerations
Can be configured globally or for specific groups
Requires Azure AD Premium P1 for members of teams that have expiration policy
Team owners will get notifications about expiation 30, 15 and 1 day before expiration
Once expired, users can recovery team for 30 days
If enabled, default is 180 days

How
Configured in the Office Admin Center and via Azure Active Directory PowerShell
Details: https://aka.ms/teams-expiration
Retention and expiration policies
Demo
Configure Retention and
expiration policies
Exercise
 Teams User
specific
Role Based Access Control

Allows setting administrators who need different levels of access for managing Teams

Roll Can do these tasks

Teams Service Administrator Manage the Microsoft Teams service, and manage and create Office 365 Groups

Teams Communications Administrator Manage calling and meetings features within the Microsoft Teams service

Teams Communications Support Engineer Troubleshoot communications issues within Teams by using advanced tools

Teams Communications Support Specialist Troubleshoot communications issues within Teams by using basic tools

Details: https://aka.ms/teams-rbac
External vs guest access
 Teams Global
settings
External access

Why
External access lets your Teams and Skype for Business users communicate with users that
are outside of your organization
Also known as “Federation”

Considerations
Do you have business requirements to limit user communications with external participants?
Do you need to limit which external participants users can communicate with?

How
Teams settings are configured via the Microsoft Teams & Skype for Business Admin Center
and Skype for Business PowerShell
Details: https://aka.ms/teams-external-access
 Groups Groups
setting
Guest access

Why
Allows users without account in your Azure Active Directory to be invited as guests to Teams

Considerations
Inviting external parties to teams can increase productivity
Comes with certain risk around which content is exposed to guest users
Allow and deny list can limit guest access to specific domains
Guest access can be limited to specific teams
Audit logs allow insights on who has invited whom

How
Configured in the Office Admin Center and via Azure Active Directory PowerShell
Details: https://aka.ms/guests-o365-groups
External versus guest access
Demo
Configure external and guest access
Exercise
Teams adoption
Our focus

Ensuring you achieve continuous business

value through the use of your Microsoft
Modern Workplace Cloud Solutions

Deepen cross-team
collaboration

Help drive the business

outcomes that matter to you

Support your change

management journey
ACM is key to the success of M365 and Teamwork

Microsoft 365 solutions enable

your customers to achieve
business outcomes – cost savings,
time savings, simplifying and
automating processes.
However, these outcomes can only
be achieved if end users adopt
and use the new technology and
use it as intended.
Training plans
Build your training strategy

Focus on the why

Use real work scenarios
Use multiple formats
Reinforce

What is best practice?

• What is current vs future state?
• Tech literacy of employees?
• Any other change programs?
• Training preferences of employees?
Build capability through varying methods

DAY 1 DAY 2 DAY 3

Crawl Walk Run

Onsite training Virtual training Self-help resources Live support Champions network
Resources
All content that is linked through out this document can be found at these sites.

Microsoft 365 Business Partner Page (https://www.microsoft.com/microsoft-365/partners/business):

The one stop show for all product content related to Microsoft 365 Business, including product pitch material,
licensing and deployment kits.

Microsoft SMB Tech Community (aka.ms/smbtc):

Forum for technical discussion & questions. The place for the experts.

Microsoft 365 Business Service Description ( aka.ms/M365BSD):

The place to answer all your questions on the product and what is included from a licensing perspective.

Microsoft 365 SMB Plays (aka.ms/mwsmb):

The place to get deep dive information on core SMB partner opportunities including partner playbooks,
customer marketing material & tele sales scripts.

Commercial Consulting Tool (https://cct.transform.microsoft.com/):

This tool empowers sellers to comprehensively assess complex customer scenarios, help customers discover the
benefits of the Microsoft's modern workplace solutions, and provide customer-friendly recommendations that
increase sales and customer success.
Thank you.

End of Module 4 - Technical Fundamentals

Teams

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