ORGANIZATIONAL BEHAVIOR—SO FAR…….

• What is the meaning of OB

• Benefits of OB study
• Other disciplines constituted in OB study
ORGANIZATIONAL BEHAVIOR-IMPORTANCE AND
MODELS
• Manager-individual who achieves goals through people
• Organization-A consciously coordinated social unit, composed of 2 or more people that
functions on a relatively continuous basis to achieve a common goals or set of Goals.
• What managers do ?Management functions-planning/organizing/leading/controlling
• Different roles-Management roles/interpersonal roles/information roles/decision roles
• Different skills-technical /Human skills/conceptual
• Effective managerial activities-Traditional Management/communication/HRM/Networking
ORGANIZATIONAL BEHAVIOR-IMPORTANCE AND
MODELS
Developing an OB Model
What is the model-A simplified representation of some real-world phenomenon.
1. Basic model

Org. System
level
Group level

Individual
ORGANIZATIONAL BEHAVIOR-IMPORTANCE AND
MODELS
1. Dependent variables-key factors that want to explain or predict and that are affected by some other
factors.
A. Productivity-effectiveness and efficiency/ROI/service sector –customer delight
Eg. Sears increase 5% employee attitude->1.3% customer satisfaction->0.5% improvement in revenue
growth. Further Training enhances 4% customer satisfaction.
B. Absenteeism – pros and cons
Eg. Production /assembly line.
C. Employee turnover-Pros and cons
Eg. Trained and experienced hands leave/remove poor performers.
ORGANIZATIONAL BEHAVIOR-IMPORTANCE AND
MODELS
D. Organization citizenship-perform beyond expectations.
Eg-good engagement/constructive statements/volunteering for extra jobs/avoid conflicts/care for co’s
property/respect policies and rules/change/manage difficulties.
E.Job satisfaction-an Individual’s general attitude towards his or her job.
Eg-more productive/challenging & rewarding jobs.
The independent variables: presumed cause of some change in the dependent variable.
A.The individual level variables
Eg. Car usage-mileage/personal or biographical characteristics-little impact on their behavior.
Individual variables-perception/individual decision making/learning and motivation.
ORGANIZATIONAL BEHAVIOR-IMPORTANCE AND
MODELS
B.Group level variables-people behavior changes when they join group/group dynamics.
Variables affect group behavior-communication patterns/leadership/power & politics and
conflicts.
C.Org System level variables-design/work process and jobs/organization policies and
practices, culture etc.
 Human
Output
ORGANIZATIONAL BEHAVIOR-IMPORTANCE AND
OR
MODELS HR Policies
G
Lev
el Work design
ORG culture
ORG STR and
design
Group Leadership &
decision Grp.Le
Change trust vel
& Stress Communicat Work
Group STR
ion teams
conflicts Power and
politics
Biographica
l Charact Indiv
level
Personality
Perception
and emotions Individual
Values and decision
Motivation making
attitudes
Human Inputs
Abilities Learning