BUSINESS

COMMUNICATION
BODY
LANGUAGE
OVIYA VELUMANI
FY BBA LLB
 WHAT IS BODY LANGUAGE?

This is a vital form of non-verbal

communication. It consists of:

• FACIAL EXPRESSIONS
• BODY MOVEMENT AND POSTURE
• GESTURES
• EYE CONTACT
• TOUCH
• SPACE
• VOICE
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 IMPORTANCE OF BODY LANGUAGE

The way you listen, move and react tells the

other person whether you care or not.

It also tells the other person whether you are

being honest or dishonest.

When your body language matches with the

words that you speak it creates trust, clarity and
rapport.

On the other hand, if your body language does

not match the words that come out of your
mouth it generates tension, mistrust and
confusion.

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 •REPETITION : it repeats and often strengthens the
message you’re making verbally. E.g., nodding
your head whilst saying “yes”

•CONTRADICTION : it can contradict the message

you’re trying to convey, thus indicating to your
listener that you may not be telling the truth. E.g.,
shaking your head whilst saying “yes”

•SUBSTITUTION : it can substitute for a verbal

message. For example, your facial expression
often conveys a far more vivid message than
words ever can.

•COMPLEMENTING : it may add to or complement

your verbal message. As a boss, if you pat an
SAMPLE FOOTER TEXT employee on the back in addition to giving praise,
 "On a scale of one (not much) to five (a lot), how much do
the following nonverbal cues tell you about a candidate
during an interview?“

Their responses:
MOST TELLING
NONVERBAL CUES
Eye Contact 4.18
IN AN INTERVIEW
Facial Expressions 3.96
RESEARCH Posture 3.55
CONDUCTED BY
STAFFING FIRM- Handshake 3.53

OFFICETEAM Fidgeting/ Habitual 3.33

Movements
Hand Gestures 3.03

Responses from more than 300 senior managers

 1.Get hands-on. Aim for a handshake
that's firm but one that doesn't crush the
recipient.
PUT YOUR BEST BODY
LANGUAGE FORWARD 2.Break out of that slump. Subtly mirror the
DURING INTERVIEWS interviewer's body-language and posture. Sit up
straight and lean forward slightly to show
engagement and confidence.

PART 1 3.Put on a happy face. A genuine smile

demonstrates warmth and enthusiasm.

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 WHO SMILES MORE?
According to a research conducted in 2017-
The average woman smiles 62X per day but, the
average man smiles only 8

Smiling during an interview shows that you are:

• Confident
• Relaxed
• Enthusiastic
• Positive
• Warm and Friendly

Keep in mind: don’t smile too much as that

indicates nervousness and lack of confidence. WOMEN MEN
 4. Keep your eyes on the prize. Maintain regular
eye contact during the meeting but look away
occasionally. Staring may be perceived as
aggressive.
PUT YOUR BEST BODY
LANGUAGE FORWARD
DURING INTERVIEWS 5. Don't fidget. Resist the urge to shake your
legs, tap your fingers or twirl your pen. Keep
your arms uncrossed to appear more open and
receptive.
PART 2

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THANK YOU