Types of

Communication
 Verbal Communication
• video conferences and phone calls,
• meetings and
Types of • one-on-one conversations

Communication
Nonverbal Communication
• use of body language,
• gestures and
• facial expressions
 • Verbal communication is the use of language to transfer
information through speaking.

Verbal • It is one of the most common types, often used during

presentations, video conferences and phone calls, meetings and
Communication one-on-one conversations.
• Verbal communication is important because it is efficient. It can
be helpful to support verbal communication with both
nonverbal and written communication.
 • Nonverbal communication is the use of body language, gestures
and facial expressions to convey information to others.
Non verbal
• It can be used both intentionally and unintentionally. For
Communication example, you might smile unintentionally when you hear a
pleasing or enjoyable idea or piece of information.
• Nonverbal communication is helpful when trying to understand
others’ thoughts and feelings.
 • Non-verbal messages are not always straightforward to
understand and compared with verbal language, can be highly
Non verbal ambiguous.
Communication • Developing an awareness of non-verbal behavior can be vital in
improving our ability to communicate with others, however it
can be important to check out our understanding through good
active listening and asking reflective questions
 1. Facial Expressions
Facial expressions provide a rich source of non-verbal
information, particularly in conveying emotion.
Forms of Non-
verbal
Sometimes emotions can be communicated clearly, for example,
Communication a student’s confused expression can indicate the need to
continue with an explanation, smiling and nodding may
demonstrate that they have understood.
 2. Eye contact
It has long since been recognized that the eyes communicate a
great deal with expressions such as ‘the eyes are the windows of
Forms of Non- the soul’ in common parlance.
verbal For example. Eye contact can indicate Engagement or
Communication involvement with the speaker and complete lack of eye contact
can suggest detachment, nervousness or that the person is
hiding something.
 3. Posture and Gestures
The way you sit or stand can convey your attitude or feelings
about what you are doing or thinking.
Forms of Non-
verbal
Therefore, a slumped posture can indicate despondency or
Communication boredom; a relaxed posture may suggest a person is calm and
unnerved; a shifting posture might be associated with uneasiness
or discomfort.
 4. Voice
The term paralinguistic refers to features such as speech rate,
pitch, articulation, pauses emphasis and volume as well as non-
Forms of Non- verbal vocalizations such as ‘ahhh’ or sighing.
verbal A great deal of information can be communicated this way. It is
Communication easy to tell for example that 2 people are arguing when you can
hear the sound of their voices but not their words.
 5. Personal Space and Distance

Forms of Non- We all have an area of space around us that we consider as

ours and tend to feel uncomfortable when this space is
verbal breached.That is called personal space.
Communication
• The extent to which people will keep out of or encroach
upon our personal space, depends on a multitude of factors
including culture, personality, age, sex, status and dominance
 6. Personal Appearance
• Personal appearance refers to how we present our selves to
Forms of Non- others.

verbal • Personal appearance plays a significant role in determining

how a message that we send or receive; will be interpreted
Communication
and understood