GE-PC Purposive Communication

FORMS OF
COMMUNICATION

Prepared by:
Merinelle Jane A. Gomez
Instructor
Forms of Communication

• Verbal Communication
• Non-verbal
Communication
• Written Communication
 Verbal
Communication
is the sharing of information, thoughts,
ideas, and feelings between individuals
using speech or spoken communication.
Among the examples of the verbal
communication are face-to-face
conversation, telephone conversation,
video chat, speech delivery, and television
and radio broadcast
Types of Verbal Communication

Dialogue Debate

is a cooperative, two-way conversation. is a competitive, two-way conversation.

The goal is for participants to exchange The goal is to win an argument or
information and build relationships with convince someone, such as the other
one another. participants or third party observers.
Types of Communication
Discourse
is a cooperative, two-way conversation.
The goal is to deliver information from the
speaker to the listener.
Diatribe
is a competitive, two-way conversation.
The goal is express emotions,
browbeat (intimidate) those who
disagree with you, and/or inspire
those who share the same
perspective.
 Suggestions for Effective
Verbal Communication

Know your audience.

Know your topic.

Plan your presentation.

Be familiar with the venue.

Five (5) Main Forms of Listening
“Ignoring” listening

occurs when the listener is not

attentive to the message, as he
or she is otherwise
preoccupied and unwilling to
receive a message
“Pretending” listening

occurs when the speaker is in

a higher position and the
listener cannot ignore him/her.
He or she pretends to listen,
even when the message is
boring or irrelevant.
Selective listening

occurs when the listener picks

up only those parts of the
message that interest him/her
and ignores the rest of the
message.
Attentive listening
occurs when the listener not only
listens and is able to answer
questions, but also understands the
significance of the message. occurs
when the listener picks up only those
parts of the message that interest
him/her and ignores the rest of the
message.
Empathetic listening

occurs when the listener does not

necessarily agree with the speaker,
but deeply understands that person
emotionally and intellectually. This is
the highest form of listening and is
often referred to as being in
“someone‟s shoes”.
 Non-Verbal
Communication
Nonverbal communication refers to the
transmission of a message without the use of
words. Instead, the message is conveyed through
non-verbal cues such as gestures, body language,
posture, facial expression, eye contact, touch,
taste, tone of voice (making sound), silence, signs,
head nodding or shaking, and playing with
objects.
Examples of
Non-verbal
Cues
 Facial Expressions

Our facial expressions are the most common among all

nonverbal cues. A smile or a frown, for example conveys
distinct emotions hard to express through verbal
communication.
 Eye Contact

In general, maintaining eye contact when we engage in

conversations creates a clear connection between us and the
person we are talking with. In some cultures, however, looking
someone in the eye during conversations may be deemed
inappropriate or disrespectful.
 Body Language

Our body language may convey feelings of uneasiness and

nervousness, sincerity and trustworthiness, or confidence and self-
assurance, among others.
 Posture

The position of our body relative to a chair or another person is

another powerful silent messenger that conveys interest, aloofness,
professionalism, or lack thereof. For instance, if you are talking with
lean towards you during conversation, it may convey his or her
feeling of sincerity and interest.
 Touch

Touch or tactile communication may convey a close relationship

between two persons. However, the meaning of a simple touch differs
across cultures.
 Space

How far or close we are to the person we are talking with may convey
different meaning. This is also called proxemics. Again, these
distances during communication vary across cultures.
 There are other forms of non-verbal communication which
may communicate about a person. Consider the following

Appearance Symbols Aesthetic Communication

 Written
Communication
 It refers to the type of communication that uses the written language.
It includes the traditional pen and paper letters and documents,
electronic documents, e-mail, SMS or text messages, memos, written
reports, and everything else transmitted through the written language.
Written communication is also indispensable (important) in formal
communication and legal documents.
 Moreover, written
communication is often
asynchronous, meaning,
the sender can write a
message that the reader
can read at any time, in
contrast to verbal
communication which is
normally carried on in
real time (synchronous).
Written communication can
also be collaborative in the
sense that multiple people
can contribute to the content
of one document before that
document is sent to the
intended reader. It can also
be revised and edited before
it is sent to the recipient.
Disadvantages of Written Communication
 It may not provide immediate feedback unlike in verbal
communication.
 It also takes a longer time to compose a written
communication compared to speech.
 Some people actually struggle in composing a written
communication because of their writing skill