NON VERBAL

COMMUNICATION
 WHAT IS NON VERBAL
COMMUNICATION
• “nonverbal communication involves those nonverbal
stimuli in a communication setting that are generated by
both the source [speaker] and his or her use of the
environment and that have potential message value for
the source or receiver
• Communication not involving the spoken words is
referred to as non-verbal communication.
• Non-verbal communication involves sending and
receiving messages through gestures, body language,
posture, facial expressions, clothing, managing time etc.
 CHARACTERISTICS
• present in most interpersonal conversations 
• conveys more information than verbal communication.
65-70% of translation is due to nonverbal
communication.
• usually believed over verbal communication. As it is harder
to hide or fake our nonverbal clues.  
• It is the primary means of communicating emotion. You
can usually tell how they are feeling without them saying a
word.
•  It is meta communicative, for example, a wink for sarcasm
or covering our mouth with our hand to indicate we are
telling a secret.    
Basis of Comparison Verbal Communication
The communication in which
the sender uses words to
Meaning transmit the message to the
receiver is known as verbal
communication.
Types Formal and Informal
Time Consuming No
Chances of transmission of
Rarely happens.
wrong message
Yes, in case of written
Documentary Evidence
communication.
The Message can be clearly
Advantage understood and immediate
feedback is possible.
The message can be transmitted
through letters, phone calls, etc. The personal presence of both
Presence so the personal presence of the the parties to communication is
parties, doesn't make any
change.
Non-verbal Communication
The communication that takes
place between sender and
receiver with the use of signs is
known as non-verbal
communication.
Chronemics, Vocalics, Haptics,
Kinesics, Proxemics, Artifacts.
Yes
Happens most of the time.
No
Helpful in understanding
emotions, status, lifestyle and
feelings of the sender.
a must.
FACTORS OF NON
VERBAL
COMMUNICATION
 ENVIORNMENT

• It affects the various attributes of a person. When a

person is trying to communicate with gestures to
another, factors like the distance between them,
presence of third person can deter the quality of
their communication.
• Time is also an important factor
• For eg:- Arriving 10 minutes before for a meeting
convey the message that the person is organized as
opposed to arriving 10 minutes late.
 CULTURE
• Different cultures have different gestures,
postures and different body movement that
have different meaning attached to it
• Even simple things like using hands to point
and count differ.
• Eg Pointing : US with index finger; Germany
with little finger; Japanese with entire hand
 APPEARANCE
It is a very important factor as what a person wears conveys a
message about their personality. There are clothes that are
appropriate for various types of situations.
For eg: During an interview, a well dressed person will look
more presentable than the person who is shabbily dressed.
 POSTURES
• It makes or breaks the communication and
shows if the person is interested or
disinterested in what is being said.
• One can easily convey their feelings and
attitudes through postures.
• A speaker who leans forward appears to be
very interested rather than the one who
slouches.
 FACIAL EXPRESSIONS
• It has a major role in non verbal
communication as it what the people are
thinking and feeling
• A person who has good expressions can
communicate better than the one who is
expressionless.
• However they can be contrary sometimes, for
eg, a person can say that everything is fine but
their faces look sad
TYPES OF NON VERBAL
COMMUNICATION
1.Kinesics: It is a science that deals with the body
movements. It includes gestures, facts, expressions,
posture, eye movement, appearance etc.they carry a
substantial amount of the message.
2.Proxemics: It studies how we communicate through
the space around us. We place ourselves at four
zones i.e. intimate zone, personal zone, social zone
and public zone.
3.Chronemics: It is the science that deals with the
perception of time. It is one of the most important
parameters from a business perspective. Our
perception and attitude towards it is greatly
influenced by the culture we belong to.
4. Paralanguage: As the name suggests paralanguage
is something existing on the periphery f language.
All oral messages have paralanguage. Elements of
language such as voice, speed pitch, pause, volume,
stress and tone comprise paralanguage. It is the non-
verbal aspect of communication. It refers to the tone
in which the message is spoken or written.
5. Chromatics: The use of colour to communicate is
not new. Colour is used symbolically in different
cultures. For example the colour purple has often
been associated with royalty in various cultures.
White colour is associated with peace.
 MAIN EFFECTS OF NON
VERBAL COMMUNICATION
• REPETITION: they can reinforce what is already said
• CONTRADICTION: contradict the message and
makes the speaker seen untruthful
• SUBSTITUTION: take place of words
• COMPLEMENTING: complement a verbal message –
pat on the back
• ACCENTING: underline a certain point of message
 IMPORTANCE OF NON
VERBAL COMMUNICATION
• Strengthens the first impression and it is
important because the first impressions affects
our perception
• It plays a role in face to face situation
• It expresses non verbal paralinguistic messages
• Provide feedback
• Regulate the flow of communication
• Reinforce or modify what is said
• Convey information about emotional state
• People are must less conscious over non verbal
communication as it is much more emotional
and impulsive
WHY IT IS IMPORTANT

AS AN HR

AS A MANAGER
TIPS FOR READING BODY
LANGUAGE
• Pay attention to inconsistencies
• Look at nonverbal communication signals as a
group: don’t read too much in signal gestures.
All the gestures should be taken into together
• Trust your instincts