Interpersonal

Chapter 1
Communication
 • Interpersonal communication is the process by which people exchange
information, feelings, and meaning through verbal and non-verbal messages

• Interpersonal communication is not just about what is actually said or the

Interpersonal language used but how it is said and the non-verbal messages sent through
tone of voice, facial expressions, gestures and body language
Communication • In communication the person sending the message formulate and send the
message through communication medium

• Then the person receiving the message will interpret and make sense of it
 Most of the time people think effective communication is just
Effective delivering a certain message but it is beyond that

Communication
Effective communication is a process of exchanging ideas, thoughts,
knowledge and information such that the purpose or intention is
fulfilled in the best possible manner. In simple words, it is nothing but
the presentation of views by the sender in a way best understood by
the receiver.
 • For many of us, communicating more clearly and
Effective effectively requires learning some important skills.
Communication • Learning these skills can deepen your connections to
others, build greater trust and respect, and improve
teamwork, problem solving, and your overall social and
emotional health.
• The following video shows you how communication takes
place between the sender and the receiver