TOKUNAGA TRAINING PROGRAM

• Create and develop Centro Operations

Manual and Service Catalog for the
Following equipment:
• Nippon Fruehauf Wing van
• Shinmaywa Garbage Compactor
• CIMC Fuel Tanker
• XCMG Cranes
• Cadro Tail lifts

• Identify potential dealer as possible

authorized service center in Visayas and
Mindanao per truck brand

• Set-up inventory and warehousing

system for Centro equipment
REQUEST LETTERS – e-mailed by Sir Bong

1. Nippon Fruehauf Hideki Saisho

Rikiya Hara

2. Cadro Tail lift Daniel Lu

3. Shinmaywa G. Compactor Hiroki Takenaka

4. CIMC Fuel Tanker Tomson Chiang

Alex Shan

5. Denso Ref system Masahiko Takenaka

6. XCMG Cranes Lei Yang

Barry
STATUS OF REQUEST LETTERS – English version received

FRUEHAUF CADRO SHINMAYWA CIMC DENSO XCMG

TABLE OF CONTENTS WING VAN TAIL LIFT G. COMPACTOR FUEL TANKER REF SYSTEM CRANES

Hidemi Saisho Tomson Chiang Alex Masahiko Lei Yang

CONTACT PERSON Rikiya Hara Daniel Lu Hiroki Takenaka Shan Tanaka Barry
A. OPERATIONS MANUAL
1. Structure and Name of Parts
2.Safety Precautions
3. How to Operate
4.Preventive Maintenance
5. Inspection Checklists
6. Trouble Shooting Guide
B. SERVICE LITERATURES
1. Repair/Workshop Manual
2.Maintenance Parts List
3.Service Parts Catalogue
4.Service Parts Price List
C. ORDER PROCEDURES
1. Ordering Process
2.Availability and Lead time
D. TRAINING
1. Materials
2. Actual training
UNITS IN OPERATIONS
ISUZU UNITS IN OPERATION SUMMARY – 2019 - 2023
• Total NF Wing van sold – 230 units
91 % were sold in Luzon and NCR
Major Dealer – Isuzu Gencars
Major Customer – San Miguel Logistics and San Miguel Yamamura
• Total Dump body sold - 152 units
83 % were sold in Luzon and NCR
Major Dealers -BMD Bulacan, INTECO, Isuzu Pagbilao
Major Customer - Government, First Balfour
• Total Cadro Tail lift sold - 54 units
96 % were sold in Luzon and NCR
Major Dealer- Isuzu Pasig , INTECO
Major Customer – Fleet customers
• Total Crane sold - 32 units
81 % were sold in NCR
Major Dealer - INTECO
Major Customer First Balfour
• Only 6 units Cooltech ref van were sold in Luzon and NCR
• Only 3 units Shinmaywa garbage compactors were sold in Luzon
• Potential Servicing dealer :
• Visayas – Isuzu Cebu / Isuzu Mandaue
• Mindanao – Isuzu Davao / Isuzu Tagum
HINO UNITS IN OPERATION SUMMARY – 2019 - 2023
• Total NF Wing van sold – 34 units
Almost all were sold in Luzon and NCR
Major Dealer – Hino Paranaque, Hino Pasig, Lovi Motors
Major Customer – DHL and retail customers
• Total Dump body sold - 144 units
54 % were sold in Luzon and NCR and 38 % sold in Visayas
Major Dealers - Hino Motors Phils., Hino Panay, Hino Pasig and Hino Pampanga
Major Customer - Government, Fleet customers
• Total Cadro Tail lift sold - 71 units
96 % were sold in Luzon and NCR
Major Dealer- Hino Carmona, Hino Pampanga
Major Customer – DALI and One Save
• Total Crane sold - 5 units
Sold to Retail customers
• Only 6 units Cooltech ref van were sold in Luzon and NCR
• Only 3 units Shinmaywa garbage compactors were sold in Luzon
• No Garbage Compactors sold
• Potential Servicing Dealer:
• Visayas – Hino Panay
• Mindanao – Hino Gensan
GENERAL PROFILE OF FLEET CUSTOMERS

A. Most Fleet customers has a Motor pool department that performs preventive maintenance
services after the warranty period.
• Some mechanical parts are purchased from dealership but also considers available parts
replacement in the local market.
• Recommended PMS activities are not being performed on the equipment and repairs are
done by local service shops in the area
.
B. Other Fleet customers maintains a Servicing contract with their selling dealers for the
mechanical repair of their trucks.
• Minor body repairs are done by the servicing dealers while major body repairs are
coordinated with the accredited bodybuilders.
• Equipment repairs are coordinated with the accredited suppliers during the warranty
period. After warranty, they have it serviced in their areas of operation.
• Recommended PMS activities are not being performed on the equipment. Equipment
suppliers are contacted by the servicing dealers when local repair shop can not solve the
problem.
WARRANTY PROCESS
 Warranty Claim Process Flow
Warranty Claims Process Flow

End
Out of
Warranty
Warranty Inform Client
Client
Processor

Accomplish TER Evaluate TER

Under
Warranty

Process Payment Endorse Dealer will do

Submit Claim to Client Repair

Centro will do
End Endorse to Dealer Repair
21 Endorse to Client
PARTS ORDERING PROCESS
 START
PROCESS OWNER PROCESS DESCRIPTION REQUIRED FILES
Dealer/Customer Inquire Parts through email, viber, whatsapp,
facebook, website and direct calls

PARTS INQUIRY Aftersales Ask for information such as pictures of parts, -

truck brand ,model, quantities and conduction
sticker number
Aftersales / Accounting 1. Identifies part and send part name and model -
COSTING to Cost Accountant
2. Indicative price provided by accounting
Aftersales Prepares proposal and send Quotation to Quotation Form
SEND QUOTATION Customer
END
Aftersales / Customer Receives Purchase Order from the Customer -
Terms:
WAIT FOR PURCHASE • Direct customers = COD
ORDER • Dealers = 30 days
Aftersales / Warehouse Coordinates with Warehouse on the availability of * Customer PO
INVOICE/ parts. Issues PR slip. * Purchase Request Slip
PURCHASE REQUEST RECEIPT Aftersales / Warehouse Prepares requested parts and endorses to * Parts Withdrawal Slip
Aftersales
Aftersales Receives requested parts and prepares standard
PARTS packaging before release
ENDORSEMENT Aftersales / Customer Option 1: Customer Pick-up • Delivery Receipt
Option 2: Courier shipping by the customer • Gate Pass
PARTS Option 3: Parts are shipped together with the • Sales Invoice
PICK-UP/ ordered units
CHECK & WRAP
DELIVERY
Aftersales / Accounting Issuance of Sales Invoice to Customer • Sales Invoice
• Collection Receipt
SAMPLE
DOCUMENTS

PURCHASE REQUEST
PARTS WITHDRAWAL SLIP DELIVERY RECEIPT
SLIP
SAMPLE
DOCUMENTS

COLLECTION
GATE PASS SALES INVOICE
RECEIPT
MOST ORDERED PARTS
Most Ordered Parts

UTILITY VANS
1. Door lock Mechanism
2. Sliding Window lock
3. Sliding Window assembly
4. Back door glass
5. Barrel bolts
6. Rubber stopper
7. Rear door
8. Accordion rubber
9. Trim pads
10.Tail light housing
1. Clearance light
2. Cam lock
3. Hinges
4. Aluminum cap profile
5. Aluminum panel
6. Bumper
7. Wind breaker
8. Aluminum profile
1. Hydraulic cylinder
2. Power pack
3. Starter relay
4. Valve stem
5. Fuse 250 A
6. Hydraulic hoses
7. Remote control
1. Clearance Lights
2. Interior lights
3. Hoses
4. Seiko rack
CENTRO PACKAGING
PARTS STICKER
 PROPOSED PARTS LABEL STICKER

CENTRO MANUFACTURING CORP.

GENUINE PARTS

PART NAME
Sliding Window Lock
PRODUCT No. 00000001
CODE 45mm
QTY: 2
REFERENCE
SAMPLE

QUANTITY
80mm

NOTE: Part number/ product code shall be consistent with

the proposed warehouse numbering system.
 PROPOSED PACKAGE BOX SIZES
SMALL BOX ITEMS 300mm
Sliding Window Lock
108 mm
Door Hinge
Door Lock Mechanism
Dome Light 280
Clearance Light 70mm mm
600mm
200mm
MEDIUM BOX ITEMS
Glass Rubber with Lock
Weather Strip SMALL BOX MEDIUM BOX
Room Lamp
SIZE SIZE

NOTE: CARTON BOXES ARE

AVAILABLE IN THE LOCAL
MARKET.
REQUIRED PRINTERS AND TOOLS

Sticker Printer Handheld Tape Dispenser

PROPOSED STICKER TAPE WITH LOGO – Width - 3 inches

Personalized Centro Tape Personalized Packaging Sample

Meeting with Isuzu Phil. Corp. Aftersales team
THANK YOU !