Manage project quality

BSBPMG513

Week # 1

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 • Introduction

TOPICS • Quality

• Project Stakeholders

• Quality metrics

• Documentation of quality metrics

• Quality Criteria

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  Determine project quality
LEARNING
OBJECTIVES requirements

 Document quality
requirements
 Document quality criteria and
metrics

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Project Management Body of Knowledge

Project Management Body of Knowledge (PMBOK) is a collection of

processes and knowledge areas accepted as best practice for the project
management profession.

Internationally recognised standard (ANSI/PMI 99-001-2008 and IEEE

1490-2011)

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Project Quality
Quality is a subjective measure

• it is important to determine which of the quality aspects are most

important to key stakeholders.

http://www.projects.uts.edu.au/stepbystep/planning5.html

• Project quality management is all of the processes and activities needed to

determine and achieve project quality.

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Standards
ISO 21500:2012

• http://www.iso.org/iso/home/store/catalogue_tc/catalogue_detail.htm?csn
umber=50003

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Quality requirements
Defined in a quality management plan by:

–Quality objectives
–Standards to be met
–Quality required

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Documentation of quality metrics
These vary project to project but can include
any of the following:

• work activities
• benchmarking
• rankings
• definition control
• cost/benefit analysis
• charting processes and defining process
variation
• charts such as – flow charts, Histograms,
Pareto, control

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Documentation of quality metrics
Other components include:

• timeframes
• reviewing processes
• validation of the methodology
• monitoring
• engagement of personnel

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Documentation of quality metrics
Other components include:

• timeframes
• reviewing processes
• validation of the methodology
• monitoring
• engagement of personnel
• ensuring output meets client requirements
• resolution of issues
• change management strategies
• maintenance of documentation and records
• budget expectations

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Identification of quality requirements
• requires consultation with clients and key
stakeholders

• is a cyclic processes

• recorded in a quality definition table

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Quality Definition Table
• items essential to the project (for example specific design features,
functionality, usability)
• measurement of items
• a unit of measure and standard for each item identified (these would be
descriptive)
• any items that can be compromised if required

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Stakeholders

Stakeholders can be either internal or external

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CONCLUSION

QUESTIONS AND
RECAP

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 Disclaimer

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