College of Nursing

Nursing Education Department

Academic Year 2023-2024

Interpersonal
Skills
 Learning Outcomes

• Identify personal strengths

This and weaknesses of the
learner’s interpersonal
lecture relationships
• Reflect on the learner’s
aims personal behaviors and
personal style in
to: interpersonal relationships.
 What is Interpersonal Skills?
The ability to interact with
other people either by verbal
or non-verbal communication
skills.

Effectively understanding the

It is also termed as: “social
signals that people sends and
intelligence”, “social skills”,
interpreting them accurately
and “people’s skills”.
to form effective responses.
 List of Most Interpersonal Skills

1. Communication is the exchange of information by

speaking, writing, or using some other medium.
 Five different key communication skills, these include:

Non-verbal Writing
Verbal communication communication
– giving updates &
– Being able to speak – refers to body language
information in writing
clearly & concisely. such as eye contact, facial
expressions & postures. (e.g., emails & letters).

Public speaking
– sharing & discussing
ideas in front of other
people.
Active listening
– genuinely engage with
people, take in what they
are saying & understand
their verbal & non-verbal
cues.
 2. 3. 4.
Confidence Empathy Problem-solving

You are more willing to Being empathetic

contribute ideas & take means you can put No matter what you
on more tasks when yourself in another do, being able to solve
you believe in your person's shoes & problems fast &
own ability. experience what they efficiently is a must.
are feeling. Other valuable
abilities, like
imagination, critical
Also, you'll be able to and lateral thinking, &
express yourself more perseverance, are also
clearly & confidently in brought to light.
difficult situations.
• Making one's own • Being adaptable entails
decisions gives one more
autonomy & facilitates
quicker outcomes at
work. Being able to think
critically & choose the
best outcome without
overthinking situations
shows confidence,
leadership, & critical
thinking skills.
5.
Decision
making
• Being able to listen
being able to swiftly shift attentively & think
direction in response to
new information or
critically about an
requirements. Being able argument are two
to adapt to changing skills that can help
circumstances & you resolve conflicts
overcome stress is a & prevent further
must, & it's a skill that harm.
can benefit both you &
your employer.
7.
6.
Conflict
Flexibility
resolution
 • The ability to be patient and understanding can reduce
8. stress, as well as the risk of a conflict. It also leads to
Patience stronger relationships and makes you more approachable.

• Collaborating with coworkers on projects successfully

9. requires teamwork. The ability to listen, as well as the
willingness to share thoughts and criticism, are crucial skills
Teamwork for achieving group objectives.

10. • A lot of opportunities present themselves when you possess

strong persuasive abilities. Productivity, sales, and decision-
Persuasion making can all be enhanced with their help.
 Benefits of Interpersonal Skills

Encouraging
creativity and
Creating innovation
opportunities
Boosting
productivity
Managing
stress
Building
Relationships
References
• McCorry, L. K., & Mason, J. (2020).
Communication Skills for the Healthcare
Professional, Enhanced Edition (2nd ed.).
Jones & Bartlett Learning.
• Norman, K. (2019). Communication
Skills: For Nursing and Healthcare
Students. Lantern Publishing. ISBN:
9781908625786.
• Riley, J. B. (2023). Communication in
Nursing (10th Ed.). Elsevier. ISBN:
9780323871457.