Chapter 1

Interperonal Skill
This chapter will help you to :
Why interpersonal skill is important to us in our
daily activity in university and in the office.

Understand about interpersonal skill and any

skill in it.

How to upgrade and develop self

interpersonal skill

You can also know interpersonal skill what is you

have and what skill you need to prepare yourself
in the future before and at work.
 A. The Important of Interpersonal Skill

Interpersonal skill are the skill we use every day when we communicate and
interact with other people, both individually and in groups. Here some
example of interpersonal skill that are very important in interacting or
communicating at work :

A. Communication akills
B. Understanding others
C. Sensivity
D. Conflict management
E. Positive attitude
F. Politeness
Interpersonal skill are the most important
skill at work :

Adaptation
Communication
Learning
Adaptability
According to the result of the 2012 NACA
survey the results of interpersonal skills are
most sorted as follows :
SKILL RANK

Communication skill 1
Honestly/Integrity 2
Teamwork skill 3
Interpersonal skill 4
Strong work ethic 5
Motivation/Initiative 6
Flexibility/Adaptabilty 7
Analytical skills 8
Computer skills 9
Organizational skills 10
 B. WHAT ARE INTERPERSONAL SKILLS ?

Interpersonal skills are the skills required to effectively communicate,

interact and work with individuals and groups. Interpersonal skills include
not only how we communicate with others, but also our confidence and
our ability to listen and understand others. Problem solving, decision
making and personal stress management are also considered
interpersonal skills.
A good interpersonal is a person who :
1. Can get along well with others at work
2. Polite
3. Fun
4. Good listener
Here are some interpersonal skills that everyone needs to
have wherever interacts with other created by John
London :
Works cooperatively with peers do Listen attentively
Does not cooperate with peers Easily distracted
Works cooperatively with adults frequently “daydreams”
Difficulty with intructional staff Accepts criticism, feedback

Cooperates wiyh authority figures Argues, blames others, pouts,

Difficulty with authority figures whines
Stops behavior when told to do so Ask for assistance or help does
Needs frequent behavioral prompt not seek help from others
Solves interpersonal conflicts
Stephen J michael (2012) suggest some tips for
improving interpersonal skills :

1. Smile
2. Good behaviors
3. Listen and pay attention to what is happening in the environment
3. Are willing to be involved in reducing conflict
4. Provide a safe place for those who voice concerns and eliminate fears of
relation
5. Having good interpersonal skills well in every situation
6. Set reacton
 The list of interpersonal skills also includes :
Work with others to
How do we interpret find mutually agreed
both verbal and non results
Work with others to
verbal messages sent identify, define and solve
by others.
Negotiation
problems
Problem
Listening Solving
What we
communicate Expore and
without words, analyze options
such as body for making
language sound decisions
Non Verbal
Decision
Communicatio
Making
n

Verbal
Communicatio Assertivenes
n s Communicate with
What we say and how we free values, ideas,
say it. beliefs, opinions ,
needs and desires.
 Sincere attention to
Good others Assessmeent that
manners good Awareness of
body language
Flexibility

Active listening Ability to

skills persuade others
Compassion Negotiation skills

Interpersonal
skills to succeed Ability to keep and
Know how and when to at work
show empathy (Jack quelin open mind
Smith)

Ability to trust High sense

others humours
Know your
Patience with audience
others
Ability to
persuade
Leadership others Proactive
skills problem solving
Strong Honesty
communication
skills
C. HOW TO DEVELOP INTERPERSONAL SKILLS

Daniel Goleman who states that “Emotional Intelligence”contributed

more to business success than IQ. In emotional intelligence, avarage of
90% of success in leadesrship is caused by emotional intelligence”.
Geolmen defines emotional intelligence as four competencies :

- Self-awareness - Relationship management

- Self-managemnt - Social awareness
 ABILITY TO MANAGE CONFLICT

Problem solving

Communication

Listening
interpersonal skill are
important in order to be
able to work effectively with Demonstrating
others (Susan Cullen) responsibility

Being responsibile for your

actions towards showing
appreciation flexiblility

Flexibility

Show appreciation
The benefits of strong interpersonal skills
on the personal:

professional and interpersonal skills

broader context
interpersonal leadership
 D.DEVELOP INTERPERSONAL SKILLS
For some people, interpersonal skills do not come naturally. In
fact, some people find that interacting with others-especially
people they don’t know-is very uncomfortable.

A. determine where you have difficulty

B. gaining knowledge
C. set goals
We need interpersonal skills to improve

Relationship

Good work environment

Leadership skills

Productivity

Success
 - Smile
- Respect others
- Pay attention to others
Tips to be liked by - Practice active listening
others( Vivian Balan 2010) - Bring people together
- Resolve conflict resolution
- Communicate clearly
- Have a sense of homuors
- See from their side empathy
- Don’t complain
According to Vivian balan (2010) interpersonal skills
are needed because of this:

a. Work today requires good networking skills

b. Families stay as nuclear help step
c. Friends change faster than your toothpaste
d. Colleagues work change faster than friends
e. Clients now calls and ask instead of waiting for fax
f. Hierarchy placed so your teammates improve
g. Your team interacts with others team
h. Your boss is young and likes to move fast
i. People work as a team
j. Because the team reaches more
k. Collective intelligence is very effective for all
l. Types of problems to grow faster you will need all the
help you can get
Vivian Balan goes on to explain that interpersonal
skills make us :

Effective people who translate and convey

information
Are able to accurately interpret the
emotions of others
Being sensitive to other people’s feelings
Being calm when resolving conflicts
Avoiding gossip
Being polite.
To improve the interpersonal ability of
Vivian balan to provide the following
instruction:

Keep
commitments Record

Self Team work.

organization
Various ways and strategies that can be
used to enhance interpersonal skills from
Susan Cullen (2011) :
Being open
Circulate

Commitment Be prepared

Stay thank Giving only

you to give

Treat each
Ask your self person as
Be equals
polite
Dona masser gives instruction
on who made your network :
Clients
Family

Friends

The neighbor

Professionals
in your field
Suppliers
Effective ways of developing
interpersonal skills :

Focus on
building
harmonious
relationships

Practicing
good
judgment in Being
written inclusive
communicati
on

Speaking Practicing
clearly justice

Communicat
ing clearly
and carefully
 Ethics

Become a player team

Build trust

Be an active listener

Ways of effective communication

Negotiation techniques

Conflict management

Be a great communicator

Make them laugh

Put your self in the situation of others

Don’t like to complain.

 Thank you 

Created by :
Aulia Lutfiani