Human Resource Management

Em p
loye
e
Empowerment
 Employee Empowerment

 What is Employee Empowerment

 Need of Empowerment
 Approaches to Empowerment
 Randolph Empowerment Model
 Process of Employee Empowerment
 Significance of Empowerment
 Characteristics of Empowered Employee
 Definition

“Empowerment is the process of sharing

power with employees”.
What is Employee Empowerment ?
 Empowerment is the process of enabling
employees to set their own work-related
goals, make decisions and solve problems
within their spheres of responsibility and
authority.
 Employee empowerment is generally a
management technique for improvement &
Motivation of productivity of employees
 Need of empowerment

Powerlessness

Low self-efficacy
 Five broad approaches to
empowerment
 Helping employees achieve
job mastery

 Allowing more control

 Providing successful role

models
 Using social reinforcement
and persuasion

 Giving emotional support

 Characteristics of empowered
employees
 Trust
 Mutual respect
 Involvement in the decision
making
 Building the corporation
 Significance of Empowerment
 Enhances trust among employees as they are
influential contributors to the organizational
success.
 Employees perceive meaning of work.
 Employees feel competent.
 Employees derive a sense of
self-determination.
 Employees believe that they have an impact
on important decisions.
 Disadvantages

 Increased arrogance

 Confidential & security risk

 Lack of experience
 Process of Empowerment
 Valuing employees
 Sharing vision
 Trust
 Provision of decision making information
 Feedback
 Solving problem
 Social reinforcement
 Training
 Emotional support
 Benefits of Empowerment
 All employees view themselves as "Owners" of
the business
 Improved productivity
 Creativity & Innovation
 Customer-focus
 Faster decision-making
 Organizational learning
 Making full use of Human resources-
 “Engaging the mind of every employee”
 Degrees of Empowerment
 Total management control- No employee
discretion.

 Participatory management- Management

generally controls the work & the context,but
allow EES to make some decisions (typically
minor ones).

 Self-management- EES (Employee Efforts

Score) makes most decisions pertaining to their
work and work setting.
 Organizational improvement through
employee empowerment
 First, empowerment can strengthen motivation
by providing employees with the opportunity
to attain intrinsic rewards from their work,
such as a greater sense of accomplishment
and a feeling of importance.
 Intrinsic rewards such as job satisfaction and
a sense of purposeful work can be more
powerful than extrinsic rewards such as
higher wages or bonuses.
 Organizational improvement through
employee empowerment
 The second means by which employee
empowerment can increase productivity is
through better decisions. Especially when
decisions require task-specific knowledge,
those on the front line can often better
identify problems.
 Randolph’s Empowerment model

Remove
conditions of
powerlessness
(change leadership
reward system Perception of
job) empowerment performance
(competence,
high value job
meaning,
increased use
Enhance job
Enhance job self -
related of talent)
related self
efficacy
- efficacy
(job mastery control &
(job mastery
accountability role
control &
models reinforcement
accountability
role modelssupport)
reinforcemen
t support)
 Issues with Empowerment
(Managers)
• Managers misunderstand it.
• Managers only pay it “Lip Service”.
• Organizations are not prepared in terms of structure,
culture & rewards.
• Managers are displeased when empowered workers
make decisions that differ from their expectations.
• Managers expect to see results without having to
make a strong commitment or taking risks.
 Issues with Empowerment
(Employees)
• EES need the skills and training to manage
risks and decision-making.
• Many EES don‟t want the added
responsibility and accountable & are
uncomfortable with “putting their necks on
the line”.
• Not all people are conscientious
enough to be empowered.
EES- Employees Effort Score
 On empowerment…..

“ A funny thing happens when you take the

time to educate your employees, pay them
well, and treat them as equals. You end up
with extremely motivated and enthusiastic
people.”