■ This content is of a general nature and is for guidance purposes only

Using this
■ This deck is released under creative commons license CC BY-SA 4.0
deck DEED. The license allows the material to be shared and adapted both
commercially and non-commercially; attribution must be given to
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 This pack has been put together to help SIAM practitioners to better
Using this understand the wider, sometimes non-technical topics that drive the
deck typical requirements in SIAM proposal requests (request for
proposals/information, tender documents etc.).
The contents of this deck are:
■ Research based on the strategic objectives, transformation visions and
desired outcomes content from various RFPs
■ Summarised into 5 key common requirement areas
■ The Siam ‘Vision Vowels’ - A E I O U
■ Example language from RFPs & RFIs
■ The deck is not meant to be exhaustive; there some other common
themes listed at the end

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 Scopism would like to say a huge thank you to the author:

Paul Drayton
Thank you ■ Global Solutions Architect
■ Global Community Lead – Cross
Functional Services
■ Atos Senior Expert in Service
Management
■ Accessibility Champion
■ Diversity & Inclusion Ally
■ paul.drayton@atos.net
■ www.linkedin.com/in/paulmdrayton

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 Pitching SIAM
Understanding the Language
What do CxOs Really Need?

w w w. s c o p i s m . c o m

Copyright © Scopism 2024 Learn more at Scopism.com and join the SIAM community
https://scopism.circle.so/home
SIAM Vision Vowels – A E I O U
Vision Vowels – ‘A’ for Agility Agility: A SIAM solution must promote speed, & flexibility that ulti

■ Increase business AGILITY and improve

mobile working flexibility
■ Enable speed & AGILITY - Shorten time
to market
■ Improve AGILITY in decision making
■ Support our business AGILITY with
best-in-class services
■ Increased competitiveness – to take on
both the traditional as well as the up-
and-coming competition

The SIAM ‘Vision Vowels’ - A E I O U

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Experience: CxOs know that customer experience is
paramount. SIAM must facilitate easy, frictionless,
mobile service experience
Vision Vowels – ‘E’ for Experience
Focus on Employee EXPERIENCE and increase
efficiency and employee satisfaction by
providing choice
Transform existing capabilities into an
enhanced, proactive service and delivery of
end user EXPERIENCE
Proactive measures to facilitate seamless, data-
driven and hyper-personalised self-service
EXPERIENCE
A single provider that takes end-2-end
responsibility for service operations and
outcomes measured through XLAs
Offer a modern, consistent EXPERIENCE
The SIAM ‘Vision Vowels’ - A E I O U
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Vision Vowels – ‘I’ for Innovation Innovation: A successful SIAM model has the right team and proc

■ Industry-leading service through

INNOVATIVE product design and
engineering
■ Bolstered INNOVATION staying at the
top of the evolution and advancement
of technologies
■ New ideas – Allow IT strong partnership
with business for experimental
playground
■ Evergreen & leveraged new capabilities
& technologies

The SIAM ‘Vision Vowels’ - A E I O U

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Outcomes: CIOs need SIAM to manage an ecosystem
of partners & services that underpin their business
objectives.
Vision Vowels – ‘O’ for Outcomes
Our future vision, IT infrastructure is provided
as OUTCOME-based, managed services by
strategic Partners
Responsibility for service operations and
OUTCOMES measured through XLAs
Improved IT OUTCOMES by streamlining
processes and improving operating modes
Leverage results-based metrics aligned to
business needs (OUTCOMES)
The SIAM ‘Vision Vowels’ - A E I O U
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Vision Vowels – ‘U’ for
Uncomplicated: Things have got to be easy in life & business. SIA
Uncomplicated
■ Free-up IT management “headroom” by
simplifying Partner landscape with clear
responsibility allocation
■ Change in IT economics via reduced
complexity
■ The fundamental building blocks of a Digital
service just work, whether it’s a device,
application or support process
■ Brilliant Basics!
■ Fast & easy introduction of new digital
offerings
■ Reduce complexity through ‘Back to Vanilla’
■ Get us back to ‘out of the box’

The SIAM ‘Vision Vowels’ - A E I O U

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 Other key requirements…

Total cost of
ownership & Cloud and hybrid Compliance and
investments – ‘build delivery models Sustainability security
or buy’ Leveraging data-
driven approaches

Quicker
Seamless prototyping and
Improving digital End to end integration time to market
dexterity management

Product-centric Automation and

Inclusion and AI
accessibility Service insights and services,
management Agile/DevOps
information approaches
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Copyright © Scopism 2024 Learn

more at Scopism.com and join the
SIAM community
https://scopism.circle.so/home

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