Tuesday 9th January Please ensure

you have your

Communication devices for all

lessons along
with the rest of
your equipment.
(failure to bring
L.O. To explain the purpose of communication and device results in
C1)
the different ways of communicating

Starter:
Explain in detail what you think communication
means. Who and what is involved in communicating?

Key words
Sender, receiver, audience, informal, formal, slang, jargon
Types of communication

 Sender: an organisation/group/individual attempting to get their message to

others
 Receiver: an organisation/group/individual to whom a message is sent
 Audience: an organisation/group/individual that you are communicating with
 Informal: relaxed, friendly, and unofficial
 Formal: conventional, polite, respectful and official
 Slang: words or phrases that might be used when chatting with family or
friends informally
 Jargon: special words or phrases that are used by a particular group or
industry that are not commonly used by everybody
 Formal written and verbal
communication
 An enterprise will communicate formally when they are communicating something that is
official, or with an organisation, group or individual who they should show respect.
 Formal written communications should be polite and respectful with no use of slang and
little use of jargon.
 Some example of official written communication that an enterprise would formally write are:
 Reports – such as a progress report on a project
 Letter – such as letter sent with a contract to supply goods or services
 Emails – any emails sent concerning the enterprise should be written formally

 What are some examples of verbal communication that an enterprise should

do formally are:
 Job interviews
 Negotiations
 Meetings
Non-verbal communication
Plenary
 Sunday 14th January Please ensure
you have your

Communication devices for all

lessons along
with the rest of
your equipment.
(failure to bring
device results in
L.O. To explain the purpose of communication and the C1)
different ways of communicating

Starter:
When you last communicated was it formal and informal?
What was the last meeting you attended and how did it go?

Key words
Sender, receiver, audience, informal, formal, slang, jargon
Informal communication

 When might you use informal communication?

 Informal communication is used when communicating with family and
friends. Within an enterprise individuals may informally communicate
when it is not official.
 It is more acceptable to use slang when informally communicating
 Emails can be informal
 Lunch time chat with colleagues can be informal
 Informal meeting to come up with ideas for a formal meeting
Meeting

What is a meeting
With the person next to you type a 50-word definition for
‘meetings’

 A meeting is when people come together for a particular purpose.

They may get together to tackle a task, to generate ideas, tackle
problems, and make decision. If a meeting isn’t well arranged, it may
cause arguments or people may not say what they are thinking if they
feel intimidated
 Why might an
enterprise hold
meetings?
Organising a meeting
 When organising a meeting, the first thing you must think
about is why you are calling the meeting and what the
desired outcome of the meeting is.
 From this information you will be able to create two key
documents
 The notice of meeting
 The agenda
 The notice of meeting is an invite to attend a meeting, this
is usually sent via a letter or an email containing
 The date, time, duration and venue of the meeting
 The purpose of the meeting and its expected outcome
 The instructions on how to accept or decline the invitation
 Once the invitation is accepted, the attendee is sent the
agenda. The general rule is that it is to be sent at least 5
working days before the meeting
Plenary
 Thursday 25th January Please ensure
you have your

Communication – Agenda devices for all

lessons along
with the rest of
your equipment.
(failure to bring
device results in
L.O. To explain the purpose of communication C1)

and the different ways of communicating

Starter: Why might an enterprise hold meetings?

What is a notice of meeting?

Key words
Apologies, minutes
RECAP

You are speaking to your colleague about

the new shift patterns. You are not happy
that you must work on Saturdays. Give
examples of the verbal and non-verbal
forms of communication that you could
use to express your feelings.
Write a 150 word email with you acting as the General
Manager of an enterprise to an employee, praising his or her
contribution to the enterprise and informing the person that
they are being promoted.
Agenda
 When people have accepted the invitation to
attend the meeting, they are sent the agenda
along with any other documents that they are
required to read before the meeting
Key terms:
Apologies: An item on the
minutes of a meeting which
shows the people who were
invited to attend, but
unable to do so
Minutes: A document giving
clear and accurate record
of the meeting
 An agenda includes…

General- the Attendee list- Minutes of the Matters to be Any other business Date and time of
date, time, a list of last meeting- discussed- this (AOB)- opportunity next meeting- if
venue and people if there was a should not be for people to bring up there is a need to
duration of attending the meeting a long list as small items they organize another
the meeting meeting. You before this you want to would like everyone meeting it is often
should also one it is make sure to know about. New easier to organize
list apologies important that everyone matters should be the next meeting
that the last is focused on discussed in another with everybody
meetings the main meeting present
minutes are reason for
agreed by having the
everyone meeting
Working as a pair, prepare an
agenda for a School Council
meeting (discussing/talking about
things that you would like to
improve about school and how to
do it). List all the items that would
need to be included. Complete this
is the space provided on the
following page.
An example of an agenda has been
provided:
Exam style question

Explain why it is important that a meeting is well planned (2)

………………………………………………………………………………………
…………………………
Being prepared for a meeting is important because it will help the meeting
………………………………………………………………………………………
to run smoothly and make it more likely to achieve the desired outcome of
…………………………
the meeting.
………………………………………………………………………………………
…………………………
………………………………………………………………………………………
…………………………
………………………………………………………………………………………
…………………………
Plenary
 Sunday 28th January Please ensure
you have your

Communication – Presentations devices for all

lessons along
with the rest of
your equipment.
L.O. To explain the purpose of communication (failure to bring
device results in

and the different ways of communicating C1)

Starter

Define non-formal communication

What are the contents of an agenda?

Explain how you have used communication in your project

Learning criteria

 To be able to answer exam style

questions on chapter 11

 To understand impact of different

types of communication

 To be able to think about different

forms of communication
 1
1
2

2 4

3 3

1
4 4
Problems that might occur in a meeting

v
 A presentation is a speech or talk
that introduces a new idea or a piece
of work to an audience
Presentations
Presentations allows the presenter to
use written, verbal and non-verbal
communication skills supported by
slides, handouts and visual aids
 Using slides in a presentations
 Make notes and practice before the presentation
 Bullet points on the slides, including relevant images
 Explain the topic of the slide and expand

Using handouts
 Decide if the handout is to be read during or after the presentation
 If it is to be read during then hand it out at the beginning, keep it short and
simple
 If it is to be read after then hand it out at the end, this can be more detailed
 Make sure the content of the handout is relevant to the presentation

Using visual aids

 Decide if the visual aids is to be handled during or after the presentation
 If it is to be handled during the presentation bear in mind that the audience
may lose focus
 If it is to be handled after, then schedule this in and make time for potential
questions asked
Formal report

 This is an official document created

by an enterprise which usually focuses
on a topic based on thorough
investigation, analysis and evaluation.
 Reports are usually sent out with the
agenda so that the attendees can look
through the document prior to the
meeting
 Contents of a report

Title – date, Introduction – Findings – this Conclusions – make Appendices – all

author, who it is briefly tells the section provides decisions and documents that
written for and reader what the the information recommendations. support the main
the title report is about, relating to the Analyse the data report. Logically
how research results of gathered, discuss how ordered so the
may take place, primary and the research went reader can easily
some secondary (problems/accuracy find the
identification of research. This etc.). If the report referenced
desired outcome section tends to was to be redone, how appendix
heavily interlink would it be done
with appendices differently
Plenary