FOOD & DRINK SERVICES

American Customer Satisfaction index scores of

Starbucks in the United States from 2006 to 2023
American Customer Satisfaction index scores of Starbucks in the United States from 2006 to 2023
American Customer Satisfaction Index: Starbucks in the U.S. 2006-2023

81.0

80 80
80.0

79 79
79.0

78 78 78 78 78
78.0

77 77 77 77
ACSI score

77.0

76 76 76
76.0

75
75.0

74
74.0

73.0
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023

Note(s): United States; 2006 to 2023

Further information regarding this statistic can be found on page 8.
2 Source(s): ACSI®; ID 216719
American Customer Satisfaction index scores of Starbucks in the United States from 2006 to 2023
American Customer Satisfaction Index: Starbucks in the U.S. 2006-2023

81.0 Your Headline

Your Notes:
80 80
80.0

79 79
79.0

78 78 78 78 78
78.0

77 77 77 77
ACSI score

77.0

76 76 76
76.0

75
75.0

74
74.0

73.0
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023

Note(s): United States; 2006 to 2023

Further information regarding this statistic can be found on page 8.
3 Source(s): ACSI®; ID 216719
American Customer Satisfaction index scores of Starbucks in the United States from 2006 to 2023
American Customer Satisfaction Index: Starbucks in the U.S. 2006-2023

90

80 80 79 79
80 77 78 77 78 77 78 78 77 78
76 76 76 75
74

70

60

50
ACSI score

40

30

20

10

0
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023

Note(s): United States; 2006 to 2023

Further information regarding this statistic can be found on page 8.
4 Source(s): ACSI®; ID 216719
American Customer Satisfaction index scores of Starbucks in the United States from 2006 to 2023
American Customer Satisfaction Index: Starbucks in the U.S. 2006-2023

90 Your Headline
Your Notes:
80 80 79 79
80 77 78 77 78 77 78 78 77 78
76 76 76 75
74

70

60

50
ACSI score

40

30

20

10

0
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023

Note(s): United States; 2006 to 2023

Further information regarding this statistic can be found on page 8.
5 Source(s): ACSI®; ID 216719
American Customer Satisfaction index scores of Starbucks in the United States from 2006 to 2023
American Customer Satisfaction Index: Starbucks in the U.S. 2006-2023

ACSI score
0 10 20 30 40 50 60 70 80 90
2006 77

2007 78

2008 77

2009 76

2010 78

2011 80

2012 76

2013 80

2014 76

2015 74

2016 75

2017 77

2018 78

2019 79

2020 78

Note(s): United States; 2006 to 2023

Further information regarding this statistic can be found on page 8.
6 Source(s): ACSI®; ID 216719
American Customer Satisfaction index scores of Starbucks in the United States from 2006 to 2023
American Customer Satisfaction Index: Starbucks in the U.S. 2006-2023

ACSI score Your Headline

Your Notes:
0 10 20 30 40 50 60 70 80 90
2006 77

2007 78

2008 77

2009 76

2010 78

2011 80

2012 76

2013 80

2014 76

2015 74

2016 75

2017 77

2018 78

2019 79

2020 78

Note(s): United States; 2006 to 2023

Further information regarding this statistic can be found on page 8.
7 Source(s): ACSI®; ID 216719
American Customer Satisfaction index scores of Starbucks in the United States from 2006 to 2023
American Customer Satisfaction Index: Starbucks in the U.S. 2006-2023

Description
Source and methodology information
This statistic shows the American Customer Satisfaction Index (ACSI) scores of Starbucks in the United States
Source(s) ACSI® from 2006 to 2023. Starbucks had an ACSI score of 78 in 2023, which was one point higher than the previous
year's score of 77.
Conducted by ACSI®

Survey period 2006 to 2023

Region(s) United States

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by ACSI®

Publication date June 2023

Original source theacsi.org

Website URL visit the website

Notes: The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the
national level with 100 being the highest and best possible score. The ACSI is
an economic indicator based on modeling of customer evaluations of the
quality of goods and services purchased in the United States and produc [...]
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