Complaint at Plateau area

04 april 2024
 COMPLAINT LOCATION

Complaint details : The customer complains about the

instability of his LTE network connexion
 Best cell server
Call Setup Success Rate (All Services) SDR+ITBBU
Site server: NKO STREET_1273
Sector: 2
Band: L800

Cell Availability(%)

RRC Establishment Success Rate(%)

 LTE
Key Performance Indicator
Chart of Coverage (RSRP): dedicated mode during 10min

Poor coverage at complainer’s house

Chart of quality (SINR) : dedicated mode during 10min

Bad LTE quality at complainer’s house

Chart of LTE Throughput : dedicated mode during 10min

Throughput is acceptable at complainer’s house

Thank you