Employee Retention,

10 Engagement, and
Careers

Copyright © 2013 Pearson Education Chapter 10-1

 Learning Objectives
1. Describe a comprehensive approach to
retaining employees.
2. Explain why employee engagement is
important, and how to foster such
engagement.
3. Discuss what employers and
supervisors can do to support
employees’ career development needs.
Copyright © 2013 Pearson Education Chapter 10-2
 Learning Objectives
4. List and discuss the four steps in
effectively coaching an employee.
5. List the main decisions employers
should address in reaching
promotion decisions.

Copyright © 2013 Pearson Education Chapter 10-3

 Managing Employee
Turnover and Retention
• Costs of turnover
• Managing voluntary
turnover
• Reducing voluntary
turnover

Copyright © 2013 Pearson Education Chapter 10-4

 Describe a
comprehensive approach
to retaining employees.

Copyright © 2013 Pearson Education Chapter 10-5

 A Comprehensive
Approach to Retaining
Employees
1. Selection
2. Professional growth
3. Provide career direction
4. Meaningful work and ownership of
goals
Copyright © 2013 Pearson Education Chapter 10-6
 A Comprehensive
Approach to Retaining
Employees
5. Recognition and rewards
6. Culture and environment
7. Promote work–life balance
8. Acknowledge achievements

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 A Comprehensive
Approach to Retaining
Employees
• Managing involuntary turnover
• Talent management and employee
retention
• Job withdrawal

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 Review

• Selection
• Professional growth
• Career direction
• Meaningful work/ownership
• Recognition and rewards

Copyright © 2013 Pearson Education Chapter 10-9

 Review
• Culture and environment
• Work–life balance
• Involuntary turnover
• Talent management and employee
retention
• Job withdrawal

Copyright © 2013 Pearson Education Chapter 10-10

 WhyEmployee Engagement
isImportant and
Fostering such Engagement

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 Employee Engagement

• Importance
• Fostering
• Monitoring

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 Employee Engagement

• Career terminology
• Careers today
• Psychological contract
• The employee’s role

Copyright © 2013 Pearson Education Chapter 10-13

 Review
• Employee engagement
• Career terminology
• Careers today
• Psychological contract
• The employee’s role

Copyright © 2013 Pearson Education Chapter 10-14

 Discuss what employers and
supervisors can do to
support employees’ career
development needs.

Copyright © 2013 Pearson Education Chapter 10-15

 The Employer’s Role in
Career Management
• Career Management Systems
o Career centers and workshops
o Lifelong learning
o Career coaches
o Online programs
o Career-oriented appraisals
• Gender Issues
• The Manager’s Role
Copyright © 2013 Pearson Education Chapter 10-16
 Review

• Career management systems

• Gender issues
• The manager’s role

Copyright © 2013 Pearson Education Chapter 10-17

 List and discuss the four
steps in effectively coaching
an employee.

Copyright © 2013 Pearson Education Chapter 10-18

 Improving Coaching Skills

• Building your coaching skills

o Preparation
o Planning
o Active coaching
o Follow-up

Copyright © 2013 Pearson Education Chapter 10-19

 Improving Coaching Skills

• Building your mentoring skills

o Mentoring caveats
o The effective mentor
o The protégé’s responsibilities

Copyright © 2013 Pearson Education Chapter 10-20

 Review
• Building your
coaching skills
• Building your
mentoring skills

Copyright © 2013 Pearson Education Chapter 10-21

 List the main decisions
employers should address in
reaching promotion
decisions.

Copyright © 2013 Pearson Education Chapter 10-22

 Making Promotion
Decisions
1. Is seniority or competence the rule?
2. How should we measure
competence?
3. Is the process formal or informal?
4. Vertical, horizontal, or other?

Copyright © 2013 Pearson Education Chapter 10-23

 Making Promotion
Decisions
• Practical considerations
• Sources of bias
• Promotions and the law
• Managing transfers
• Managing retirements

Copyright © 2013 Pearson Education Chapter 10-24

 Review
• Promotion • Practical issues
decisions • Bias
• Measurement • The law
• Formal vs. • Transfers
informal • Retirement
• Vertical
orhorizontal

Copyright © 2013 Pearson Education Chapter 10-25

 All rights reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted, in
any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior
written permission of the publisher. Printed in the United
States of America.

Copyright © 2013 Pearson Education Chapter 10-26