Interviewing

7 Candidates

Copyright © 2013 Pearson Education Chapter 7-1

 Learning Objectives
1. List the main types of selection
interviews.
2. List and explain the main errors that
can undermine an interview’s
usefulness.
3. Define a structured situational
interview.
Copyright © 2013 Pearson Education Chapter 7-2
 Learning Objectives
4. Explain and illustrate each guideline
for being a more effective
interviewer.
5. Give several examples of
situational questions, behavioral
questions, and background
questions that provide structure.

Copyright © 2013 Pearson Education Chapter 7-3

 List the main types of
selection interviews.

Copyright © 2013 Pearson Education Chapter 7-4

 Basic Types of Interviews
• Structured vs. unstructured
• Questions to ask
o Situational
o Behavioral
o Job-related
o Stress
o Puzzle questions
Copyright © 2013 Pearson Education Chapter 7-5
 Administering Interviews
• Panel
• Phone
• Video/web-assisted
• Computerized
• Second Life
• Speed dating
• Case interviews
Copyright © 2013 Pearson Education Chapter 7-6
 Three Ways to Make the
Interview Useful
• Structure the interview
• Carefully select traits to assess
• Beware of committing interviewing
errors

Copyright © 2013 Pearson Education Chapter 7-7

 Review
• Structured vs. • Administration
unstructured o Panel
• Questions to ask o Phone
• Situational o Video/web-
o Behavioral assisted
o Job-related o Computerized
o Stress
o Puzzle questions

Copyright © 2013 Pearson Education Chapter 7-8

 List and explain the main
errors that can undermine an
interview’s usefulness

Copyright © 2013 Pearson Education Chapter 7-9

 Errors that Undermine
Interviews
• Snap judgments
• Job requirements
• Candidate-order & pressure to hire
• Nonverbal behavior & impression
management
• Personal characteristics
• Interviewer mistakes
Copyright © 2013 Pearson Education Chapter 7-10
 Review

Copyright © 2013 Pearson Education Chapter 7-11

 Define a structured
situational interview

Copyright © 2013 Pearson Education Chapter 7-12

 Designing & Conducting
Structured Interviews
1. Analyze the job
2. Rate main duties
3. Create questions
4. Create benchmark answers
5. Appoint interview panel and
conduct interviews
Copyright © 2013 Pearson Education Chapter 7-13
 Review
• Job analysis
• Rating
• Creating questions
• Benchmark answers
• Create a panel and conduct
interviews

Copyright © 2013 Pearson Education Chapter 7-14

 Explain and illustrate each
guideline for being a more
effective interviewer

Copyright © 2013 Pearson Education Chapter 7-15

 How to Conduct an
Effective Interview
There are 8 steps to conducting an
effective interview
1. Make sure you know the job
2. Structure the interview
3. Get organized
4. Establish rapport

Copyright © 2013 Pearson Education Chapter 7-16

 How to Conduct an
Effective Interview
5. Ask questions
6. Take notes
7. Close the interview
8. Review the interview

Copyright © 2013 Pearson Education Chapter 7-17

 Review

• Know the job • Ask questions

• Structure the • Take notes
interview • Close
• Get organized • Review
• Create rapport

Copyright © 2013 Pearson Education Chapter 7-18

 Give several examples of
situational questions,
behavioral questions, and
background questions that
provide structure

Copyright © 2013 Pearson Education Chapter 7-19

 Situational (What Would
You Do) Questions
• Suppose your boss insisted that a presentation
had to be finished by tonight. Your subordinate
said she has to get home early to attend an
online class, so she is unable to help you. What
would you do?

• The CEO just told you that he’s planning on

firing your boss, with whom you are very close,
and replacing him with you. What would you do?

Copyright © 2013 Pearson Education Chapter 7-20

 Behavioral (Past Behavior)
Questions
• Tell me about a time when you had to deal with a
particularly obnoxious person. Describe the
situation in detail, and explain how you handled
it.

• Tell me about a time when you were under a

great deal of stress. What was the situation, and
how did you handle it?

Copyright © 2013 Pearson Education Chapter 7-21

 Background Questions
• What kind and how much experience
have you had actually repairing
automobile engines?
• Describe the types and years of
experience you have had creating
marketing programs for consumer
products?
Copyright © 2013 Pearson Education Chapter 7-22
 Review

• Situational
• Behavioral
• Background

Copyright © 2013 Pearson Education Chapter 7-23

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photocopying, recording, or otherwise, without the prior
written permission of the publisher. Printed in the United
States of America.

Copyright © 2013 Pearson Education Chapter 7-24