LE MERIDIEN GURGAON

COMPILED BY: -
JAYANT RANA
ROLL NO: 2341218030
IHM PANIPAT
INTRODUCTION
Le Méridien Gurgaon, Delhi NCR. Located near Global Business Park and DLF Cyber City, as well as a host of
iconic landmarks and attractions, our hotel provides an authentic experience in India's thriving capital region.
Expansive and meticulously appointed rooms and suites are designed with thoughtful amenities including deluxe
bedding, complimentary Wi-Fi access and double vanities in the bathroom. Some also look out onto the awe-
inspiring Aravali hills that lie beyond the hotel. Elsewhere, you can sample the flavours of India, Italy and the world
at our two outstanding restaurants, indulge in a treatment at the spa or challenge yourself to a workout in the 24-
hour fitness centre. If you're in Gurgaon, Delhi to organise an event, you will be delighted with our adaptable venue
spaces and creative catering options. Should you wish to explore, captivating attractions including The Kingdom of
Dreams are easily accessible. Within an 11-minute walk of both DLF Cyber City and Guru Dronacharya metro
station, this high-end hotel in an imposing modern building is 11 km from Qutb Minar tower. Featuring city views,
the subdued, contemporary rooms and suites offer free Wi-Fi, flat-screens, DVD players and iPod docks, as well as
tea and coffee making facilities.
At a glance
Key facts
Hotel size
This hotel has 285 rooms
This hotel is arranged over 12 floors
Arriving/leaving
88% of customers were happy with check-in
Check-in time 2 PM-noon
Check-out time is noon
If you are planning to arrive after 2 PM please contact the property at least 24 hours in advance using the
information on the booking confirmation.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by
the Government of India; guests who are foreign nationals must present a valid passport and visa. Taxes are
subject to change based on Goods and Services Tax (GST) implementation. For more details, please contact
the property using the information on the reservation confirmation received after booking.
Required at check-in
Credit card or cash deposit required
Fitness
Unora Spa
SPA
Cross the threshold from the non-stop energy of Delhi NCR
to the utter calm of our luxury spa on Mg Road in Gurgaon.
Spa has 5 treatment rooms including rooms for couples.
Services include deep-tissue massages, hot stone massages,
sports massages, and Swedish massages. A variety of
treatment therapies are provided, including Ayurvedic. The
spa is equipped with a spa tub and a steam room.

Fitness Centre
Hours: 24 Hours, 7 days a week
Equipment and Services
Free weights
Additional equipment: Cardio Equipment, Strength
Training Machines, Free Weights
FOOD & BEVERAGE SERVICE
• INTRODCUTION
• Along with the quality of food prepared by the kitchen, the
quality of service by which that very food is served, is all is
equal. The above quality also gives a certain type of class to
any food service outlet, and also adds to the ambience.

• A guest who comes to the food outlet expects good service and
these means he excepts courtesy promptness and the attitude of
the service staff that would make him feel as if at home and
comfortable.
MULTIPLE CUISINES
Latest Recipe
Savor seasonal all-day dining in a vibrant
atmosphere at Latest Recipe. Open for lunch and
dinner, this interactive restaurant celebrates the
flavors of the world, with a focus on modern
European dishes. Join us after a busy day in Cyber
City Gurgaon.

ITALIAN
BELLA CUCINA
Our Italian restaurant features a gorgeous kitchen and
dining room, and blends traditional cooking techniques
with modern flavour combinations to create a feast for the
senses. It's a popular destination for hotel guests and
Gurgaon residents alike.
MULTIPLE CUISINES
MARRIOTT BONVOY ON WHEELS BY LE MERIDIEN GURGAON
A delicious meal, right at your doorstep. In line with a
directive from government authorities and their
ongoing efforts to safeguard public health, our
restaurants now offer signature dishes via home
delivery services.

AMERICAN
Longitude Bar

The seamless bar at the hub that transforms

from a coffee house atmosphere during the day
to an evening lounge with sparkling cocktails
and petit plate offerings as the day descends.
Open everyday from 11:00 hrs. to midnight.
• ROOM SERVICE DOOR KNOB BREAKFAST MENU CARD
:-

• This card contains the Breakfast menu, the time at which the order
is required and the room number, which has to be filled in by the
guest. The guest may tick the item he wants to order for breakfast.
The card is then again hung with the door knob outside the room.
The night shift staff of the Room Service collects all these cards
from outside the rooms and the order is thus sent to the guest room
at the stated time in the morning. Fresh doorknob menu cards are
placed in the rooms by the Housekeeping department.
HOUSE KEEPING
 INTRODUCTION:

• "House keeping" literally means "keeping the house in order in

terms of cleanliness, Hygiene and everything else that goes along

with this".

• The Role of this department is vital in any star rated hotel. It

is the Backbone of the hotel. Cleanliness of the Lobby, the Rooms,
the restaurant and Corridors to name a few is the responsibility of
the House Keeping Department.
 Deluxe King, Guest room, 1 King
Room size
30 m²
This double room features a sofa, cable TV and tumble
dryer.
In your private bathroom:

Premier King, Guest room, 1 King

댴 Private bathroom
Free parking
Room size
30 m²
This double room has a soundproofing, bathrobe
and air conditioning.
Deluxe Twin, Guest room, 1 Twin/Single Bed(s)

댴 Private bathroom
Free parking
Room size
30 m²
This double room features a tumble dryer, minibar
and soundproofing

Superior, Guest room, 1 King

댴 Private bathroom
Free parking
Room size
30 m²
This double room has a tile/marble floor, electric
kettle and tea/coffee maker.
• PUBLIC AREAS • HOUSEKEEPING CONTROL DESK
• It is said ‘that the first impression is the last • This is the nerve center of the
impression’ and it is not more apt than in a
housekeeping department and its
hotel. The lobby is the first glimpse that a
efficiency determines the smooth
guest gets of the hotel.
operation and the effectiveness of the
• Not only the lobby but also all areas in front
housekeeping department. It is the
of the guest are the responsibility of the

housekeeping department like the floors, focal point of dissemination of

restaurants, cloakrooms, swimming pool information and communication to

and all other areas of guest contact. The various points in the housekeeping
aesthetic upkeep, cleaning and maintenance department as well as other
of these areas are the duties of the
departments. The desk is manned
housekeeping staff. Thus they must look
round the clock.
their best at all times.
• LINEN ROOM • UNIFORM ROOM
• The linen room is an integral •
part of the housekeeping • The uniform room is part of the
department. It is situated linen room, which caters to the
alongside the laundry and the uniforms of all the employees
housekeeping desk. The area is of the hotel. At the time of
responsible for the storage,
joining an employee is given a
inventory and control of linen
slip against which the uniform
used in the hotel. There are 2
room issues the uniform or
linen room supervisors All the
takes the measurements for
clean linen received is counted
the uniform to be made. The
and stocked here. The count is
uniforms are hung in the room
noted down in the register
separately. The linen is issued
according to the various
against the slip book/par stock departments and then
of housekeeping in which the according to size. The uniforms
amount is mentioned. The same are tagged with either the
amount of clean linen is then name of the employee or by
issued against it. size.
FRONT OFFICE
• FRONT OFFICE

• It is one of the departments, which is in direct contract

with the guest. when the guest arrives, after the gateman;
the staff at the reception is the second person he interacts
with. Various kinds of people come in and go out but what
kind of impression do they carry along, in what matters is
the Hotel. Front office staff plays a major role in improving
or spoiling the Hotel's impression. Cleanliness and hygiene
standards have to be maintained, as well as skill in public
relation is a necessity. For smooth functioning, proper
allocation of rooms, front office staff is required to be
thorough with the entire lay out and plan of the Hotel, its
various outlets etc.
• INFORMATION & RECEPTION

• The information & reception desk of the Front Office

works round the clock to provide the guests every
assistance at any hour of the day to make their stay as
comfortable as possible. It is mainly concerned with
providing any assistance that the guests may need
about the Hotel or any other. The reception counter is
the place where the guest is usually checked-into the
Hotel and is handed over his room key. So we can say
that it is the place where room is actually ‘SOLD’ and
so it easily becomes the most important place in the
front office. It operates 24 hours a day and a guest can
check in at any time.
• CONCIERGE • TRAVEL DESK
• The concept of concierge is a very new • This is another important section that
& upcoming concept in the hotel the Concierge takes care of. It provides

industry. It has taken ones a lot of the guest all possible travel facilities. Its

workload from the Information section main functions include:

of the front office. The word ‘concierge’

• Reservation of tickets.
has been derived from the French word
• Reconfirmation of reservations.
‘conciergerie’ meaning “Care Taker”.

This section thus takes care of every • Cancellation or Amendments in

reservations.
need & requirement of the guests. It is

like ‘magic counter’ for the guest where • Arranging & co-ordinating trips & tours.

they can get arranged any & every

possible requirement.
FOOD PRODUCTION
• INTRODUCTION • Main Kitchen
• Hotels are justly proud of their •
reputation for fine cuisine and elegant • As the name suggests, this is the operational
dining. Food production is an integral heart of the Kitchens Department. It mainly

caters for Banquet function and also prepares

part of the services of the hotel. When
some specific items.
the guest arrives at the hotel he not
• There are prepared every day for these outlets.
only expects a comfortable and relaxed
• The main kitchen is divided into 4 sections:
stay , but he also expects good food of
• Halwai section
the highest possible standards
• Tandoor section
Especially in today's times with
• Indian section
growing competition it is very essential
• Continental Section
that the hotel tries to provides as many
• Chinese Section
food outlets to the guest serving
• Garde manger
various kinds of quality cuisine.
• Halwai Section • Tandoor Section
• This section prepares various hot and cold • This section of the main kitchen prepares a
Indian desserts and other Indian snacks like variety of vegetarian and non-vegetarian
samosas etc. any Banquet functions Indian tandoori food items. Indian breads are also
desserts are prepared here. it also sends
prepared here. this caters only for the
Samosas for the staff cafeteria on every
Banquet functions. As and when intimation
Tuesday and Thursday. Common desserts
is received for a banquet function, the mise-
prepared here are:
en-place is done and food is prepared fresh
• Kesari Kulfi at the time of the banquet. The various
• Rabri dishes and breads prepared here are:

• Rasmalai • Tandoori Bharwan Aloo

• Gulab Jamun • Tandoori Achari Paneer
• Rasgulla
• Subz ki seekh
•
• Butchery • Bakery
• The Butchery is a part of the main kitchen. The •
butchery has a walk-in refrigerator and walk-in
deep where the temperature is maintained at -140 • The hotel as a separate and very
C.
sophisticated bakery which
• All butchery work or the whole hotel is done
here which operates from 9.00 a.m. to 6.00 p.m. indigenously prepares all the
and remains closed on Sundays. Mutton,
chocolates, pastries, cakes,
chicken, fish, pork, beef are all cut here
according to specifications. bread, cookies. Besides, it also
• Various modern equipments are used in the
supplies ice-creams, soufflés, for
butchery. These include a rotating blade cutter
which is used to cut mutton bones, a mincing banquets and large parties, and
which can mince very fine and chopping
for the buffet spread in the
machine. All work is done on polyvinyl topped
tables which are very long lasting and are not coffee shop.
affected by herby choppers falling on them.