CASE ANALYSIS ON

BRITISH GAS WORKFORCE PLANNING

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CASE ANALYSIS
Part of the Centrica Group Best recognized energy brand. An energy company needs to be competitive and also provide the right levels of customer service and retain customers.

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CASE ANALYSIS
British Gas does not only supply gas but also deals with The installation and maintenance of domestic central heating and appliances Maintenance and breakdown service for electrical white goods and home wiring. Drain clearing services, Plumbing and home security services. Employs more than 9,000 trained gas engineers to install and maintain central heating and gas appliances.
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THE ROLE OF HUMAN RESOURCE MANAGEMENT

These resources are crucially people.
HRM is the business function that focuses on the people aspects of an organization. responsible for ensuring that an organization has the right people to deliver its overall business plan.

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MEETING CUSTOMER NEEDS

Shareholders of Centrica expect the business to show a

return on their investment by making profits, now and in

the future. Needs of the customers must be met with competitively priced products and services that give good returns to the company.

Residential consumers across the country are the core

customer
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base
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of

British

Gas.
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MEETING CUSTOMER NEEDS

British Gas engineers must have the technical skills to undertake work to the required standard and the people skills to deliver good customer service.

British Gas Academy must therefore ensure that the

company attracts and retains the best engineers. It requires a training operation to equip new recruits and existing employees with right skills.

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EMPLOYEE RETENTION
British Gas must ensure that it retains its best people.

It is much more cost effective to retain trained and highly

skilled staff than recruit and train up new people.

British Gas seeks to retain people by offering a mix of

financial and non-financial benefits. The company provides employees good pay and a pension scheme, opportunity to buy shares in Centrica and it offers a great
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place

to

work
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and

high-class

training.
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TRAINING
British Gas Academy has training facilities to handle the

extra training requirement in recruiting an additional

5,000 employees into the engineering workforce.

Apprenticeship
Trainees are expected to qualify by five years. All domestic gas engineers become fully acquainted with the latest computer-aided diagnostic technology.

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TRAINING
Traineeships

Provides a way for new recruits to learn about the gas

industry and gain relevant skills and Qualifications

Technical training
Ensures that its employees are kept up-to-date with new information and technologies to enable them to provide the best service possible. It is important that they have good people skills.
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WORK PLACE PLANNING AT BRITISH GAS

CURRENT HUMAN RESOURCES DESIRED HUMAN RESOURCES

With respect to No. of employees Skills and Knowledge of the employees

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WORKFORCE PLANNING
It involves managing training and recruitment process to

ensure that the organization has the right staff in place

Forecasting is done to determine the future demands of workforce The two types of customers are Contract customers One off customers

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BENEFITS DUE TO APPLICATION, RECRUITMENT AND SELECTION PROCESS

Criteria Diversified Workforce Company Impacts wide variety of culture Able to interact with wide range of people Does not restrict the recruitment So get the most skilled people across men and women Applicant Able to work in different kind of environment Boredom is reduced Feels satisfied Women engineers have a great unique opportunity to work with

No Gender Discrimination

Online Application Form Based Screening Test

Getting skilled people across the globe Reduces the cost to a greater extent 12

Easy to apply

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BENEFITS DUE TO APPLICATION, RECRUITMENT AND SELECTION PROCESS

Criteria Company Applicant Applicant with such qualities can imbibe organization culture and able to develop their personality through the training provided by organization and also enjoy financial and nonfinancial benefits

Core Competency Based Better team working, Selection interpersonal skills, motivation and response to change

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RECRUITMENT MOST IMPORTANT

As said before British Gas depends on its people

employees are its major assets

Recruitment Selects right person to right job Tests the technical capabilities of candidates Examines the basic life skills of the applicants BALANCED DIVERSIFIED WORKFORCE

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