INTRODUCTION TO COMMUNICATIVE SKILLS

Lesson # CW9Z62
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“The mistaken notion that this is an English class upsets people early on, and some never recover.” -Anonymous
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COMMUNICATION
• COMMUNICATION IS THE EXCHANGE OR FLOW OF INFORMATION OR IDEAS FROM THE SENDER TO THE RECEIVER.

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EFFECTIVE COMMUNICATION
• OCCURS WHEN THE RECEIVER UNDERSTANDS THE SAME MESSAGE THE SENDER INTENDS TO TRANSMIT. • THE SUCCESSFUL EXCHANGE OF INFORMATION.

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"If communication is not accurate, then what is said is not what is meant; if what is said is not what is meant, then what ought to be done remains undone." Confucius
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HOW WE COMMUNICATE
FACE TO FACE
80%

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TYPES OF COMMUNICATION
• VERBAL • NON-VERBAL

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COMMUNICATION BARRIERS
• • • • • LANGUAGE BARRIERS DIFFERENT COMMUNICATION STYLES PHYSICAL BARRIERS PERCEPTUAL BARRIERS NOISE

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HOW WE COMMUNICATE
FACE TO FACE
80%

TELEPHONIC/RADIO
60%

WRITING
40%

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IN THE FIRST SIX MONTHS...(ON AVERAGE)
2 12 4 2 6 10 REPORTS OF SURVEY COUNSELING STATEMENTS EFFICIENCY REPORTS SOPS OPERATIONS ORDERS MEMORANDUMS

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WHY WRITE WELL?
• • • • • • SOLDIERS CREDIBILITY EXPRESSION VISIBILITY CONVEY COMMANDER’S INTENT TIME MANAGEMENT

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ARMY WRITING “THE STANDARD”
EFFECTIVE ARMY WRITING IS WRITING THE READER CAN UNDERSTAND IN A SINGLE, RAPID READING. IT IS GENERALLY FREE OF ERRORS IN SUBSTANCE, ORGANIZATION, STYLE AND CORRECTNESS.
AR 25-50
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ONE IN THE SAME
• Definition of Effective Communication: The receiver understands the same message the sender intends to transmit. The successful exchange of information. • The Army Standard: Effective Army writing is writing the reader can understand in a single, rapid reading.
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MAKE THESE TWO CHANGES NOW:
1. PUT THE BOTTOM LINE UP FRONT. 2. USE THE ACTIVE VOICE INSTEAD OF THE PASSIVE VOICE. AR 25-50

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THE “OLD” WRITING PROCESS
• • • • • RESEARCH PLAN DRAFT REVISE PROOF

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THE “NEW” WRITING PROCESS
WRITING
Information Dump Check SOSC

Organization

PREWRITING
Analyze Substance
Audience

REWRITING
Bottom Line

Purpose To Direct

Edit

To Inform To Persuade
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THE FOUR ELEMENTS OF COMMUNICATION
SUBSTANCE ORGANIZATION STYLE CORRECTNESS
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SUBSTANCE
MAIN IDEA (BOTTOM LINE) ALL SUPPORTING IDEAS

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Everyone will now be mobilized, and all boys old enough to carry a spear will go to Addis Ababa. Married men will take wives to carry food and cook. Those without wives will take any woman without a husband. Women with small babies need not go. The blind, those who cannot walk or for any reason cannot carry a spear are exempted. Anyone else found at home after receipt of this order will be hanged. Haile Selassie,
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ORGANIZATION
• BOTTOM LINE UP FRONT • SUPPORTING FACTS IN LOGICAL ORDER

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There are many reasons why I chose to become an officer. The most important reason is the increased pay that an officer receives. In addition, an officer has a better love life than soldiers. The night life is great in Columbus. However, it is also good in Minneapolis. The lakes in Minneapolis make the the city an enjoyable place in the summer. But the Minneapolis winters are as harsh as those in Alaska. They are building a pipeline across the state of Alaska. The pipeline will carry oil. Of course, if the pipeline breaks, the entire state will become polluted. The pollution is really bad in the Great Lakes. Something must be done about it.
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STYLE
• USE THE ACTIVE VOICE • ELIMINATE JARGON • KEEP CLARITY INDEX BELOW 40

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“The Commander desires that measures employing chemical defoliant dispersal and/or mechanical means be implemented to facilitate a reduction in the growth of noncultivated vegetation adjacent to this facility.”

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“KILL THE WEEDS AROUND THE BUILDING.”

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CORRECTNESS
• SENTENCE CONSTRUCTION • SPELLING • PUNCTUATION

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CLOSING
• THINK OF WRITING AS A PROCESS INSTEAD OF AN EVENT. • ENSURE YOUR INTENT WILL BE UNDERSTOOD BY THE RECEIVER.

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