Communication

Verbal & Nonverbal

Dr. Veena Dani

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 COMMUNICATION

Communication is giving ‘understandable’ information.

LEVELS OF COMMUNICATION
• Inter-personal communication
• Intra-personal communication
• Public communication

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 TWO BASIC OBJECTIVES OF
COMMUNICATION

• 1 To share:
– Message
– Ideas
– Opinions
• 2 To create:
-- Clear understanding of the
information
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 COMPONENTS OF COMMUNICATION

The Sender
The Receiver
The Message
The Channel
The Context

Methods of
Sender Encodes Receiver Decodes
Transmission- Oral,
Massage Massage
Written, Gestural
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 TYPES OF COMMUNICATION
• Verbal
• Nonverbal
o facial expressions
o gestures
o posture
o vocal inflections
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 EFFECTIVE COMMUNICATION

• Characteristics
– Free flow of information
– Positive attitude
– Clarity of message
– Open mind
– Effective listening
– Receptive to new ideas
– Flexibility
– Reliance on feedback
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 SENDER
• Must command respect
• Must earn credibility
• Must be acceptable

HOW
• Must be clear of the message
• Must be confident
• Must respect the receiver
• Have concern
• Be a patient and responsive listener 7
 MESSAGE
Key questions
• Why do we want to communicate?
• Whether it is of interest of the
receiver? Message
Keeping these questions in mind should be
• Use proper words precise
• Use proper punctuation
and
• Use of proper facial expressions
• Use of proper body action concise
• Include all requisite contents

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 COMMUNICATION BARRIERS

• Disinterest
• Imperceptions
• Day dreaming
• Verbalism
• Referent Confusion
• Physical Discomfort
• Previous Knowledge

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IMPERCEPTION

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REFERENT CONFUSION

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 According to Dr. Bruno Frast
What we read, remember only - 25%
What we listen, remember only - 35%
What we see, remember only - 50%
What we say, remember only - 60%
What we do, remember only - 70%
What we read, listen, see, say
and do, we remember - 90%
Try to incorporate reading, listening, seeing, saying and doing in the process.

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 LEARNING THROUGH THE SENSES

75%

SIGHT
HEARING
TOUCH
3%
SMELL
3%
TASTE
6%

13% 13
 RETENTION
RATE 25 50 75 100 %

85
AUDIO - VISUAL
65

72
VISUAL ONLY
20

70
AUDIO ONLY
10

3 HOURS LATER 3 DAYS LATER

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ONE PICTURE IS WORTH
A THOUSAND WORDS

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 RECIEVER
General attributes
Age Gender
Language Customs
Qualification Knowledge
Maturity Status
Interest Temperament

Seek to understand,
Before seeking to be understood
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 OTHER POINTS TO BE KEPT IN VIEW

• Communicating with whom

• In whose presence
• At what place
• At what time
• At what occasion

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 Nonverbal Communication

• It is multi-channeled
• It conveys emotions
• It may contradict verbal messages
• It is culture bound

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Elements of Nonverbal Communication

• Personal Space
• Facial Expression
• Eye Contact
• Body Language (Kinesics): movements of
head, hands, trunk, legs and feet….Posture
• Touch
• Paralanguage : How something is said
rather than to what is said.
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Body Language

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GESTURES

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 POSTURES
• In any face-to-face communication
or meeting or interview the way we
hold our head, body shape and
posture is very important

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EXAMPLES

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 EXAMPLES
•How long do you look?

•Staring- dehumanizes or
challenges

•Glances - socially
acceptable timing

•Appraisal- may indicate

• interest

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 Nonverbal Communication
• Mind the Body-Talk
• Be Careful with the handshake
• Establish good eye contact
• We must be ourselves
• Graceful movement

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 FOR ALL OF US…

• Becoming sensitive to the clues of body

language can help us communicate more
effectively with people
• We can understand what people are
saying even when they are not talking

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 FOR ALL OF US…
• We can sense when people are silent and
digesting information, or when they are
silent and confused
• Or decode secret messages passing
silently from person to person,
• And we may spot contradictions between
what people say and what they really
mean.
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 FOR ALL OF US…
•Finally, we can learn to be more
sensitive to our own bodies – to see
how they express our feelings and to
see ourselves as others see us.

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 A GOOD COMMUNICATOR IS….
• Confident
• Well practiced
• Natural
• Knowledgeable
• organized

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 ALWAYS KEEP IN MIND…..

•USING 3-H
• Why
HEAD
• What
• When
• Where HEART

• Whom HANDS
• How
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Thank
You

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