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Catalyst Complaint Cover Page

422067

Complaint
Number 422067 Date 12/12/2012 Status Assignee Actual Savings Amount Disputed Estimated Savings Open Marcus, Jeri $0.00 $1,300.00 $0.00

Location Bellingham - Consumer Protection Division NAICS 541920-Photographic Services

Complainant
Name Andrew Aron DuCharme 24 S 9th St Columbia, MO 65201 Phone Day (573) 864-8464 Phone Evening Email (573) 864-8464 lakotacoffee@yahoo.com

Respondent(s)
Name Getty Images 605 5th Ave S Ste 400 Seattle, WA 98104 Contact Phone (206) 925-6753 Toll Free Email copyright.complian ce@gettyimages.co m

Referral(s)
Name Contact Phone Contact Phone Email

Practice(s)
Code 023 060 Practice Scare Tactics Unauthorized Debit

Activities
Date Added 12/19/2012 12/19/2012 12/26/2012 Activity Type Email to Respondent Email to Complainant Email from Respondent Activity R 1st Letter to Respondent To: copyright.compliance@gettyimages.com C 1st Letter to Complainant To: lakotacoffee@yahoo.com

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Date Added 12/28/2012 1/22/2013 1/22/2013 1/23/2013 1/23/2013 1/29/2013

Activity Type Email to Complainant Phone Call to Complainant Email to Complainant Email from Complainant Email to Respondent Phone Call to Complainant

Activity C Additional Info Needed To: lakotacoffee@yahoo.com Phone call to C C Business Reviewing Complaint To: lakotacoffee@yahoo.com R Info from Complainant To: copyright.compliance@gettyimages.com call to c

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Catalyst Report
Complaint Description
Description I received permission from a website to use a photo on my company website. www.lakotacoffee.com A year later I was notified by Getty Images in Seattle 605 5th Ave South, Suite 400 Seattle, WA 98104 that they owned the image and to take the image down and that I owed them over $1,300.00. I removed the image immediately, however since I received permission from a different company to use the image. I do not feel it is right to have to pay this outrageous dollar amount. They are continuing to harass me and will not leave me alone. I have told them to contact my legal team and they continue to send me a baraige of emails. I would like to make a complaint in regards to their "scare tactics" that they continue to try and bully people around. Please help the people. Kind Regards. Andrew DuCharme Lakota Coffee Company 24 South 9th Street Columbia, Missouri 65201 573-864-8464 Expected resolution details: Please stop herassing us, we did not do anything knowingly wrong.

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