MEANING &MEANING &DEFINITIONDEFINITION
The concept of competency was firstThe concept of competency was firstpopularised bypopularised byBoyatzis (1982).Boyatzis (1982).
He stated that there was a range of factorsHe stated that there was a range of factorswhich differentiated successful from lesswhich differentiated successful from lesssuccessful manager.successful manager.
The factors included personal qualities,The factors included personal qualities,motives, experience and behaviouralmotives, experience and behaviouralcharacteristics.characteristics.
Skills refer to the measurable and observableSkills refer to the measurable and observableabilities that have been developed throughabilities that have been developed throughpractice, training, or experience.practice, training, or experience.