EFFECTIVE COMMUNICATION

&
INTERPERSONAL SKILLS
(2 Day Public Program In Ipoh)

Date: 24 & 25 November 2010

Time: 9.00 am to 5.00 pm
Venue: Sunway City Resort, Ipoh

This program is designed for organizations and people who need to upgrade their
effectiveness in communication and interpersonal skills in order to cope with the challenges
at workplace. The course aims to increase each participant’s oral and written skills for
professional tasks which are relevant to public and social administration.

Program Objectives

 Training participants to use a range of language functions by understanding and

using the fundamentals of communication correctly.
 Training participants to master the use of appropriate expressions for various job
situations.
 To raise the level of confidence in the area of effective communication with the
various levels of personnel.
 To increase the level of confidence in presentation skills by knowing and using some
fundamental principles in presentations.
Who Must Attend
Managers and Executives, office & administrative staff. In fact very useful for anyone who
seeks to improve their communication & interpersonal skills.

Methodology

The approach used in this course to develop the participant’s command of English language
skills is via ‘participant-centered’ learning activities. In keeping the principle, the facilitator
creates activity driven tasks for each learning process. The highly interactive approach will
provide plenty of opportunities for practicing skills. A self-learning package will also be given
out for participants’ continuous practice at their own pace.

Course Outline

1. The Communication Process

2. Types of Communication
3. Self and Communication
4. Listening
5. Verbal and Non verbal Communication
6. Interpersonal Relationships
7. Interpersonal Conflict Resolutions
8. Participating in group discussions

Your Investment
RM 500.00 per participant (Standard Fee)
RM 450.00 per participant (Early Bird/ Group fee minimum of 2 participants from the same
company)
Fee includes: Buffet Lunch, 2 tea/coffee breaks, training manual, certificate of achievement.

HRDF CLAIMABLE UNDER SBL SCHEME

Registration & payment

Please register online @ http://everrisetraining.webs.com/

OR mailto:everrise.training@gmail.com

Or Call D. Ravin: 05-5475962 & 016-5335601

All registration MUST be accompanied with PAYMENT.
Completed registration form with CHEQUES should be made in favour of:
"Everrise Training And Consultancy" and sent to:

Everrise Training And Consultancy

No. 2-A, Laluan Perdana 1,
Taman Ipoh Perdana, 31400,
Ipoh, Perak

(FEE PAID IS NOT REFUNDABLE but replacement may be made at no additional cost. Everrise Training
And Consultancy" reserves the right to cancel or reschedule the above course and shall inform
participants of the changes)

COURSE FACILITATOR – Mr. N. Kumar

Kumar holds a degree in LLB from the University of London and

LLM from University Malaya. He has trained potential lawyers for the
past 12 years in various institutions. His interest and passion lies in the
area of training and development, his specialty being Personal
Development and Empowerment, Emotional Quotient, Communication skills, Vision &
Mission, Change Management, Customer Service and Leadership. His approach in training is
clear, structured and is delivered in a way where participants will be able to grasp it with
the greatest ease.
He is currently working on a book about Individual Evolution and the laws of Achievement.
His personal mission is to instill a sense of morality and ethical values into organizations and
corporations in the way businesses are conducted and still come out a winner.
He has trained for both national and multinational companies and has to date addressed
and trained more than 10,000 participants. The followings are some of his program
conducted for his clients namely:

Self Awareness, Leadership, Customer Service/Customer Relationship And Teambuilding

IBM (6 months program for over 800 participants),
ISM (Institut Sosial Malaysia) (Team Building Session for120 staff)
Shell, Miri (Team Building for over 400 staff)
Daimler Chrysler, (English & Communication Development Program -13mths ).
National under 17 Cricket Team(a 3 day Team Building stint at Janda Baik)
Petronas, Allianz, PJI Holdings, Salcon Engineering, Perodua, Federal Paint, Prudential,
MICCI, and Denso ....…

Communication Effectiveness
The Ministry of Defence (a 4 month program)
Kementerian Kebudayaan, Kesenian & Warisan Malaysia and Tenaga Nasional Bhd.....

Leadership and Good Governance.

Petronas (600 participants [20 groups] ), and Jabatan Pembangunan Wanita....

Goal setting, Vision & Mission and Personal Empowerment

Monash University, FTMS, Inti College, Institute Megatech, Brickfields College, E-Quest, and
MIDA

Stress Management & 4 Wave Leadership/Teamwork

Prudential Unit Trusts, Serting com, Green Prospect and Info Mindz R&D Sdn. Bhd

Training Needs Analysis

Cycle & Carriage, MISC, Naza Motors and Hualon Sdn. Bhd
S.E.E.D (High End Development Program)
Century Software Sdn Bhd

Kumar formulates his training program focusing more towards Knowledge Management in
order for organizations to be in touch with contemporary trends and pattern, which he
called the 4th Wave operation. All the necessary tools for this essential transition to take
place within the organization will be provided.
His techniques, though different from the norm, but has been proven to be very effective
because it gets to the root of the problem rather than merely treating the symptoms. This
approach is not only needed in organizations but it is also an approach which is demanded
by participants for effective and sustainable growth. Sustainability is always an issue and
that is what he seeks to address in all his programs.