Kementerian Penerangan, Komunikasi dan Kebudayaan (KPKK)

Ministry of Information, Communications and Culture (KPKK)

Public Perception on Public Service Department

We are students from Universiti Tun Abdul Razak (UniRazak) and with the
acknowledgement of our lecturer for the subject Fundamentals of Public Services
and NGO Management SMB3014, Ms. Rammilah Hansaram, as one of the
requirements of our assignment is to conduct a research on the public perceptions
of the Ministry of Information, Communications and Culture / Kementerian
Penerangan, Komunikasi dan Kebudayaan (KPKK).

Introduction

The Ministry of Information, Communications and Culture or Kementerian

Penerangan, Komunikasi dan Kebudayaan (KPKK) is previously known separately as
the Ministry of Information, Ministry of Unity, Culture, Art and Heritage and the
Ministry of Energy, Water and Communications. The merge is a result of the
reshuffling of the Cabinet following the appointment of the Honorable Dato’ Seri
Mohd Najib bin Tun Abdul Razak as the 6th Prime Minister of Malaysia on 3rd April
2009.

The Ministry of Information, Communications and Culture is divided into three

sectors as per stated (information, communication and culture) and upon these
three sectors, they are divided into many different departments and agencies
namely Department of Broadcasting, Malaysian National Library, National Culture,
Arts and Heritage Academy (ASWARA), Malaysian National Film Development
Corporation (FINAS), Telekom Malaysia Berhad, Pos Malaysia Berhad and many
more.

Dear respondents,

Please tick () your desired answers in the specific boxes. All
questionnaires collected will be treated as private and confidential. After
answering this questionnaire, please accept a little token of appreciation
from us. Thank you very much for your cooperation.

Regards,
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Phoebe Debbie Ang (KJC1080540),
Aainul Hayatie Hamdan (KJC1010033)
Firzan Adnan (KJC1010212)

1. Please fill in the required details for our demographic statistics.

Gender:

Male Female

Age: Race/ethnicity:

20 – 26
26 – 32
33 – 39
40 and above

Chinese
Indian
Malay
Bumiputera Sabah
Bumiputera Sarawak
Others (please specify)
______________

Occupation: Last academic

qualifications:

Student PMR
Professional SPM
Manufacturing and Industrial STPM / Diploma
Administrative Degree
Self employed Masters, PhD, Doctorate,
Others (please specify) Professor and higher
______________
2. Which of the following are you familiar or have dealt with? (You can
tick more than one)

Department of Broadcasting
Department of Information
Malaysian National Film Department
Department of Special Affairs
Tun Abdul Razak Institute of Information and Broadcasting (IPPTAR)
National Archives Department
Malaysian National Library
Department of Museums
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 National Heritage Department
National Culture and Arts Department
Istana Budaya
Malaysian National News Agency (BERNAMA)
Malaysian National Film Development Corporation (FINAS)
Malaysian Handicraft Development Corporation
National Art Gallery (Balai Seni Lukis Negara)
National Culture, Arts and Heritage Academy (Akademi Seni Budaya
dan Warisan Kebangsaan ASWARA)
Malaysian Communications and Multimedia Commission (MCMC)
Telekom Malaysia Berhad
Pos Malaysia Berhad

INFORMATION
3. Which of the following places to do you go to seek for more
information? (You can tick more than one)

National Archives Department

Malaysian National Library
Web OPAC (search engine)
University libraries (UPSI, UPM, UM, UMS, UNIMAS, UUM, etc.)
Others (please specify):
_____________________________________________________

4. Have you ever made a complaint to any of the public services

department in any of the following ways: online, through the phone
or across the reception counter? Were you satisfied with their
clarifications/solutions?

Yes.
Please comment on your answer.
________________________________________________________________________

No.
Please comment on your answer.
________________________________________________________________________

COMMUNICATION
5. Where do you get your daily dosage of news from?

Local newspapers (the Star, Kosmo, Berita Hairan, the Sun, etc.)
Local television stations (RTM 1, RTM 2, TV3, Astro)
Radio frequencies (SuriaFM, HotFM, HitzFM, AiiFM, MinnalFM, etc.)
Online (Malaysiakini, Yahoo, Google, MSN, etc.)
Social networks (Facebook, Twitter)
Others (please specify):

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 _____________________________________________________

6. In CMA1998, DSA1997, Akta Suruhanjaya Komunikasi dan Media

1998, Surat Arahan MAMPU, Arahan Teknologi Maklumat, speaks of
“transparency, fairness and flexibility” of the media; do you think
this is accurate?

Strongly
Strongly
2 3 4 5 Agree
Disagree 1
6

7. Do you think that the information we obtain through the local media
are reliable and honest?

Strongly
Strongly
2 3 4 5 Agree
Disagree 1
6

CULTURE
8. Do you agree that the Ministry of Information, Communications and
Culture or any other public services department instills the
1Malaysia concept? (Through adverts, services, etc.)

Strongly
Strongly
2 3 4 5 Agree
Disagree 1
6

9. Does your family and yourself engage with any cultural or any
activities such as theater, children colouring contests, batik
painting, etc. conducted by the departments of the Ministry of
Information, Communications and Culture? (Please specify what
activity/activities)

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10. What are your personal views or suggestions to further improve the
issues related to the Ministry of Information, Communications and
Culture?

- Thank you very much -