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Process Excellence Handbook

Process Excellence Handbook

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Published by Hany Elshamy

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Categories:Topics, Art & Design
Published by: Hany Elshamy on May 11, 2011
Copyright:Attribution Non-commercial


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within an enablingenvironmentfrom superior processes
Superior businessperformance
Target HighValue ProcessesProcess OutcomesCreate ValueInnovate,Don’t DuplicateExcellent ProcessesNeed ExcellentOwners You Get What You Measure
Table of Contents
What This Handbook Is About3Introduction: Process Excellence Principles4Principle 1: Process Outcomes Create Value8Principle 2: Target High-Value Processes20Principle 3: Innovate, Dont Duplicate29Principle 4: Excellent Processes Need Excellent Owners64Principle 5: You Get What You Measure74AppendicesAppendix I: The
Business Integration Methodology 
and Process 87Excellence PrinciplesAppendix II: The Process Maturity Model89Appendix III: Glossary of Process Terms and Techniques92Acknowledgments100
What This Handbook Is About
This handbook is about helping organizations achieve ProcessExcellence.
It is designed to be used by process professionals whohelp clients make the transition from traditional, functionalapproaches to a process-centered approach to work. The handbookprovides a framework — the Process Excellence Principles — fordeveloping and implementing innovative processes that setorganizations apart in the marketplace.
Mind-Set, Not Methodology
The principles are not step-by-step instructions.
They represent amind-set that works across methodologies, tools, industries andcore business processes. This mind-set will help processprofessionals make the kind of decisions in their work that will leadto superior processes and Process Excellence. The Process Excellence Principles provide a common language andfoundation for all of Andersen Consulting’s process professionals.Ultimately, the principles will play an important role in the effort tomake clients — and Andersen Consulting — more successful in acompetitive world.
How This Handbook Relates to OtherProcess Competency Materials
This handbook replaces the previous
Process Handbook 
.This handbook is intended to be an adjunct to the Process Excellence Principlescourse. The handbook goes into greater detail on some topics than the course,but the structure of the handbook closely parallels the course.Finally, there are some references in this handbook to materials from othersources, such as the
Business Integration Methodology 
. It is possible that someof these references will become obsolete over time as those other materialsevolve.
“Processes are the keyorganizational themefor companies in the21st century.Excellence in processesis what’s going todistinguish successfulorganizations from thealso-rans. Andcapability at helpingcompanies achieveProcess Excellence iswhat’s going todistinguish leadingconsulting companiesfrom those sweeping upafter the elephants.”
Dr. Michael Hammer atthe Andersen ConsultingGlobal ConsultingSeminar, 1997
What This Handbook Is About

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