Process ExcellenceFramework
Presentation by Rajesh
Owner @ R D Content
Strategy Services
Process Excellence- Proposition
Propositi
on
Corporate
Oversight &
Governance
Projects
Process Excellence- Solution
C
C
O
O
M
M
M
A
A
N
N
D
D
Resource Optimisation
End- End process re-engineering
Performance Reviews
Risk & Performance Metrics
Process Mapping
Process Excellence
Platform
Framework
Process
1
Process
2
C
O
O
M
M
P
P
L
L
Y
C
C
O
N
N
T
T
R
R
O
O
L
C
C
O
O
N
N
N
E
E
C
C
T
T
Process excellence framework proposes to
establish and integrate process controls with
structured projects to achieve improved control
of risks and performance.
The proposal is to adopt a common
deployment model for all sub process by a
project plan with the deliverables comprising of
process controls, performance management
and structured projects for breakthrough
improvements.
Establish detailed
baseline process maps.
Establish controls by deploying
FMEA, identifying and deploying risk
metrics.
Establish governance setup by
forming performance review
rhythms.
Identify projects through VSM, focus
groups for breakthrough
improvements and adopt wing-wing
improvement strategy.
Approa
ch
Establish process related critical to process and quality
metrics.
Establish metrics reporting framework at sub process and
process level.
Establish project governance committee.
Establish
operational
committee.
Control
performance
governance
h
Establish meeting review
sig rhythms.
er
v
o
t
Transfor
m
Undertake level 3 process mapping.
Identify projects through VoC, VoP, VoB.
Undertake FMEA session to identify &
Establish project identification systems
quantify risk.
and undertake structured projects.
Develop risk response plan against each
Drive Value Stream Mapping and 5S
potential risk.
(Basics of Lean).
Establish risk metrics and tracking model.
Identify and work on quick fix projects.
Deliver against plan.
4
Process Re-engineering
Process Re-engineering
Process Mapping
Detailed mapping of the
Process and bucketing in
following categories:
oData capture
oData manipulation
oReporting
Separately capturing the
time and effort spent on
the processes
Risk Assessment
& Controls Identification
Identify the failure modes
and controls at each
process step
Rank the key process
failures based on their
severity, occurrence and
ability to detect the errors
These
These process failures
feed into the overall
controls that the team offshore will certify
Metrics Design
Overall Monthly Control
Certification/Governance
External Use
Input:
Timeliness
Accuracy
Accuracy
Output:
Timeliness
Accuracy
Quality
Changes/addition to existing
processes
Internal Use
Process:
Metrics Dashboard
Timeliness
Accuracy
Quality
Issue Log
Monthly Dashboard- Update
Monthly Update
Due Date
for
Circulation
Oct
Review
Nov
Review
Dec
Review
Client
Revenue (CY)
Stage
Key Client
Executive Summary
Top Big Concerns, Reasons and Action Plans Action items from
Last Review
Recent Updates
Customer Issues
Account Dashboard
10
Operations Summary
Going Well
Needs Focus
11
Cost Optimisation
PRACTICE
TOOLS
Automated interface with ERP system
Technology
redesign
Common Chart of Accounts
Standardisatio
n
Reconciliation Prioritization
Sharing Best
Practices
Project- Standardization
13
$ 1 MM Business Impact delivered by 80% time and effort
reduction in generation of documents for a leading process
Root
Cause/Solution
Business Challenge: Huge manual
efforts
reduces
timely
delivery
of
documents impacting their process
Manual effort and rework
involved at various stage
Wait
time
various teams
Drivers for
huge time and
effort
between
Root Cause
Lack of standardization
process
Streamline process within various
teams with
minimal wait time
Better turn around time for creation
of document
Solution
Productivity improvement by 80%
Multiple department reviews & approvals
leading huge wait times.
Non standard format of document leading to
review of each document in detail at every
stage leading to lots of rework & wait time.
Business Impact
Business impact of $1 MM with time and
effort reduction
A document for a single deal requires 2000
minutes to be readied because of huge
manual effort.
Standardization of process within
various teams.
Time and effort reduction in the
process
Elimination of rework involved in in
document preparation.
Reduced time taken in document
generation from 2000 mins to less
than 200 mins.
14
Project- Integration
15
Integration
Pre- Integration
Team A
Team B
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
-
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
Avg. Time Spent per FTE3.77
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
Avg. Time Spent per FTE3.57
PostIntegration
Integrated Team A+ Team B
12
10
8
6
4
2
1
9 10 11 12 13 14 15 16 17 18 19 20 21 22
Avg. Time Spent per FTE3.40
16
Project Integration- Results
17
Project Integration-Result
Outcome
B
E
F
O
R
E
A
F
T
E
R
Undefined
Strategy
No standard
processes
Multiple data
sources
Manual Processing
Standardization
Automation
Accuracy
Unreliable Data
Long turnaround times
Slow delivery of final
report
20% Reduction in delivery
time
90% Improvement in
template standardisation
More accurate and reliable
data
Expanded data scope
18
Name: Rajesh
Company Name: RD Content Strategy Services
Mail id: wordpressrajesh1806@gmail.com
Face book & LinkedIn Conn. ID:
wordpressrajesh1806@gmail.com
Web site: rdcontentstrategyservices.wordpress.com
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