November 28, 2011 Paula Apodaca, Consumer Affairs Officer El Paso Water Utilities 1154 Hawkins Boulevard El Paso,

TX 79925 Dear Ms. Apodaca This is my application along with rsum for the Communications, Public Administration or Education position on the Public Service Board of the El Paso Water Utility. I am a strong communicator with extensive educational experiences as a parish priest, independent sales representative, marketing consultant, and community activist. I have designed and conducted classes, trainings and group sessions. I have extensive experience as a public speaker. I have written marketing and public relations pieces for my customers and newsletters for several organizations. My efforts have played a role in helping organizations grow and carry out their mission statements and have increased public awareness about services, products and issues. Although I have been a public critic of some of the decisions, directions and strategies of the PSB, it will be my intention, if chosen, to serve as expected and required, work collegially, listen and learn. I want to take responsibility for decisions made rather than merely criticizing. I am a team player. Sincerely, Jim Tolbert 2701 Frankfort Avenue El Paso, TX 79930 915-525-7364 jimhtolbert@elp.rr.com