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PHN TCH THIT K CHNG TRNH QUN L VIC MUA BN HNG SIU TH
1. M T YU CU BI TON - Yu cu xy dng mt h thng qun l vic mua bn hng ca siu th. - Ngi qun l nm c tnh hnh mua bn, doanh thu ca siu th, vic thng k c thc hin hng thng, hng qu cng c khi t xut theo yu cu. - Th kho qun l s lng hng trong kho theo m s hng ho, kim k hng ho trong kho. - Nhn vin bn hng s tnh tin nhng mt hng m khch mua v lp ho n cho khch. - Khch hng l ngi mua hng t siu th. C 2 dng khch hng: khch hng bnh thng v khch hng thn thin. Nu khch hng l khch hng thn thin th m s khch hng s c lu trong h thng v c hng quyn li t chng trnh ny.
- Vic qun l mua bn hng siu th c thc hin nh sau: Ngi qun l trc tip lin h vi nh sn xut nhp hng vo siu th, cng nh quan h vi i tc bn hng ra ngoi. Ngi qun l s qun l thng tin khch hng thn thin, thng k doanh thu ca siu th hng thng, hng qu. Khi hng ho c nhp vo th Th Kho s To Phiu Nhp Hng ghi y thng tin v vic nhp hng . Khi hng c bn trc tip cho i tc ln hay hng ho c a ln quy th Th Kho s To Phiu Xut Hng. Th Kho kim k hng ho trn kho, khi c mt hng no ht hn s dng th To Phiu Tr Hng cho nh sn xut. Nhn vin bn hng lm vic theo ca, khi n ca lm vic ca mnh, nhn vin phi ng nhp vo h thng. Khi khch hng la chn hng ho mua v yu cu tnh tin, nhn vin s tnh tin v lp ho n cho khch.
2. XC NH CC ACTOR 2.1Khch hng: L ngi trc tip mua hng t siu th, c h thng qun l s im tch lu (nu mua 200 mt hng trong vng 1 thng - c gim 200% khi mua hng, :d ). Khi mua hng, khch hng thanh ton tin( c th bng tin mt, th ATM, VISA), v nhn ho n mnh mua hng t siu th. Khch hng c trch nhim phn hi v b phn qun l siu th nu c sai st g nh hng n quyn li khch hng. 2.2Nhn vin bn hng: L nhn vin lm vic trong siu th. Nhn vin bn hng, ng quy thu tin v tnh tin cho khch hng. Thng qua cc m vch qun l trn tng mt hng c nhn vin bn hng nhp vo h thng thng qua mt u c m vch..
2.3Th kho: L ngi chu trh nhim To Phiu Nhp Hng khi hng ho c nhp v, to Phiu Xut Hng khi xut hng ln quy, kim k hng trong kho, To Phiu Tr Hng nu mt hng ht hn s dng hay c li. 2.4Ngi qun l: L ngi nm c tnh hnh mua bn, doanh thu ca siu th, qun l nhn vin, khch hng thn thin. Vic thng k c thc hin hng thng, hng qu hoc cng c khi thng k t xut 2.5H thng xc nhn th nhn vin: - kim sot ngy cng ca nhn vin tr tin lng hng thng cho nhn vin.
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H thng siu th
3.XC NH CC USE CASE. 3.1.Khch hng: - khch hng : +khch hng thn thin(khi mua 200 mt hng trong vng 1 thng, s c gim 200% khi mua hng, nu mua di 150 mt hng trong vng 1 thng th tr thnh khch hng bnh thng.). +khch hng bnh thng. - thanh ton: +tin mt. +th. 3.2.Nhn vin bn hng: - Lp ho n khi bn hng. - ng nhp. - tra th nhn vin. 3.3. Th kho: - To phiu nhp hng, khi nhp hng t nh sn xut vo kho. - To phiu xut hng, khi xut hng t nh kho ra siu th. - Kim k hng ho, khi lm hai vic trn - To phiu tr hng, khi c hng b hng, qu hn, hoc khng ng vi hp ng.
3.4. Ngi qun l: - Qun l nhp hng. - Qun l xut hng. - Qun l khch hng thn thin, qun l thng tin ca khch hng thn thin(h tn, mc u i khi mua hng) v thm, xa khch hng thn thin. - Thng k, lp bn k khai, thng k lng hng bn c, tin li, n bao nhiu qua cc thng, qu, nm bo cho gim c c nhng iu chnh ph hp. -Qun l nhn vin, qun l th nhn vin. 3.5. th nhn vin: - kim tra s lng ngy cng, gi n lm vic ca nhn vin tr tin lng cho nhn vin.
ngu?i qu?n l
System
ng nhp th nhn vin qun l nhp hng Lp ha n qun l KH thn thin
th? kho
khch hng
System
th nhn vin
ng nhp
- Nhn vin phi c th nhn vin do siu th cp. - H s nhn vin c cp nht trong h thng. ng nhp tht bi m bo ti thiu: m bo thnh cng: H thng kim tra tnh hp l m vch ca nhn vin. -nhn vin nhp thng tin th. kch hot: - nu th nhn vin sai: + ng nhp tht bi. + h thng yu cu nhp li thng tin th. +ng nhp li. - nu ng: +ng nhp thnh cng.
System
Lp ha n thanh ton
khch hng
Tn Use case: Tc nhn chnh: Mc: ngi chu trch nhim: Tin iu kin:
-Khch hng c mua hng trong siu th v c nhu cu tnh tin. -Cc m hng, n gi c cp nht trong h thng. khng c khch hng mua hng m bo ti thiu: m bo thnh cng: lp ha n thnh cng v thanh ton tin. -trng hp bnh thng: kch hot: +Nhn vin qut m vch ca tng mt hng. +H thng t ng tnh tng s tin khch phi tr da trn n gi ca mt hng, s lng hng m khch mua, thu gi tr gia tng c lu trong h thng. +Khch hng a th Khch Hng Thn Thin, (nu c).
+Nhn vin bn hng nhp thng tin ca th Khch Hng Thn Thin. +H thng kim tra tnh hp l ca th khch hng thn thin. +H thng cng im tch lu cho khch hng. +Nhn vin bn hng in ho n cho khch hng. - trng hp ngoi l: khng phi l khch hng thn thin. +Nhn vin qut m vch ca tng mt hng. +H thng t ng tnh tng s tin khch phi tr da trn n gi ca mt hng, s lng hng m khch mua, thu gi tr gia tng c lu trong h thng. +Nhn vin bn hng in ho n cho khch hng.
ngu?i qu?n l
th? kho
Tn Use case: Tc nhn chnh: Mc: ngi chu trch nhim: Tin iu kin:
Ngi qun l l
Ngi qun l
M hng v thng tin nh sn xut c cp nht trong h thng. khng c hng c nhp vo. m bo ti thiu: m bo thnh cng: nhp hng thnh cng. -Trng hp bnh thng: kch hot: 1. Ngi qun l chn chc nng Qun l nhp hng ca h thng. 2.H thng yu cu nhp m hng cn nhp. 3.Ngi qun l nhp m hng. 4.H thng kim tra tnh hp l ca m hng. 5.H thng yu cu nhp s lng. 6.Ngi qun l nhp s lng hng cn nhp. 7.H thng ghi nhn s lng. 8.H thng yu cu nhp m nh sn xut. 9.Ngi qun l nhp m nh sn xut. 10. H thng kim tra tnh hp l ca m nh sn xut. 11. H thng chuyn thng tin va nhp n th kho. -Trng hp ngoi l: +Ngi qun l nhp m hng khng hp l: 1.lm t b1-b4 nh TH bnh thng. 5.H thng hi ngi qun l c mun thm mt hng ny vo h thng khng. 6.ngi qun l chn thm hng. 7. H thng yu cu nhp tn mt hng. 8. Ngi qun l nhp tn hng. 9. H thng lu m hng v tn hng. Tr li bc 5 ca scenario thng. +Ngi qun l khng chn thm hng. 1.lm t b1-b5 nh TH bnh thng. 6. Ngi qun l khng chn thm hng. Tr li bc 2 ca TH bnh thng.
ngu?i qu?n l
th? kho
Tn Use case: Tc nhn chnh: Mc: ngi chu trch nhim: Tin iu kin: m bo ti thiu: m bo thnh cng: kch hot:
Ngi qun l l
Ngi qun l Hng ho mun xut ln quy c trong kho. khng c hng c nhp vo. nhp hng thnh cng. -Trng hp bnh thng: 1. Ngi qun l chn chc nng Qun l xut hng ca h thng. 2.H thng yu cu nhp m hng cn xut ln quy. 3.gi qun l nhp m hng. 4.H thng kim tra tnh hp l ca m hng. 5.H thng yu cu nhp s lng. 6.ngi qun l nhp s lng hng cn xut.
7.H thng kim tra s lng c tho s lng hng cn trong kho khng. 8.H thng chuyn thng tin va nhp vo n th kho. -Trng hp ngoi l: +Ngi qun l nhp m hng khng hp l: 1.lm t b1-b4 nh TH bnh thng. 5. H thng thng bo m hng khng c trong h thng. Tr li bc 2 ca TH bnh thng. +Ngi qun l nhp s lng hng khng hp l: 1.thc hin t b1-b7 ca TH binhg thng. 8. H thng thng bo s lng va nhp vt qu s lng hng hin c trong kho. Tr li bc 5