Sample Human Resource Metrics

Sample Human Resource Metrics
Template for Compiling a Unified Database and Building Force.com Formula Fields
Disclaimer / Credits
This document contains a sample set of HR Metrics that is publicly available at: http://www.misc-hrmetrics.info/search/label/Attendance The list of metrics is used as a sample of the type of metrics that could be used by HR management to monitor business performance. The added information relating to HCM Mashup Builder and the template for storage and processing of data in no way claims ownership of the list.

Competitive Edge Technology – January 2012 – www.cet-hr.com

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Sample Human Resource Metrics

Contents
1. Attendance .......................................................................................................................................... 9 1.1 Unscheduled Absence Rate .......................................................................................................... 9 1.2 Unscheduled Absence Days Per Employee ................................................................................... 9 1.3 Unscheduled Absence Breakdown ............................................................................................. 10 1.4 Schedule Flexibility Rate ............................................................................................................. 11 1.5 PTO Utilization Rate .................................................................................................................... 12 1.6 Compensation Value of Unscheduled Absences Per FTE............................................................ 12 1.7 Absence Rate .............................................................................................................................. 13 2. Benefits ............................................................................................................................................. 15 2.1 Benefits Total Compensation Rate ............................................................................................. 15 2.2 Benefits Satisfaction Index .......................................................................................................... 15 2.3 Benefits Operating Expense Rate................................................................................................ 16 2.4 Benefits Expense Type Breakdown ............................................................................................. 17 2.5 Benefits Expense Per FTE ............................................................................................................ 17 3. Compensation ................................................................................................................................... 19 3.1 Average Workweek ..................................................................................................................... 19 3.2 Stock Incentive Eligibility Rate .................................................................................................... 19 3.3 Number of Options Exercised Per Employee .............................................................................. 20 3.4 Net Proceeds of Options Per Employee Exercising ..................................................................... 21 3.5 Equity Incentive Value Per Employee ......................................................................................... 22 3.6 Average Number of Options Per Employee ................................................................................ 22 3.7 Upward Salary Change Rate ........................................................................................................ 23 3.8 Total Compensation Expense Per FTE......................................................................................... 24 3.9 Overtime Rate ............................................................................................................................. 24 3.10 Overtime Expense Per FTE ........................................................................................................ 25 3.11 Market Compensation Ratio ..................................................................................................... 26 3.12 Direct Compensation Expense Per FTE ..................................................................................... 27 3.13 Direct Compensation Breakdown ............................................................................................. 27 3.14 Direct Comp Operating Expense Rate....................................................................................... 28 3.15 Compensation Satisfaction Index ............................................................................................. 29 3.16 Bonus Receipt Rate ................................................................................................................... 30 3.17 Bonus Eligibility Rate ................................................................................................................. 30 Competitive Edge Technology – January 2012 – www.cet-hr.com Page 2

Sample Human Resource Metrics
3.18 Bonus Compensation Rate ........................................................................................................ 31 3.19 Bonus Actual To Potential Rate................................................................................................. 31 3.20 Average Hourly Rate ................................................................................................................. 32 4. Education/Development ................................................................................................................... 34 4.1 Tuition Reimbursement Request Rate ........................................................................................ 34 4.2 Staffing Rate- High Potential ....................................................................................................... 34 4.3 Staffing Rate- Graduate Degree .................................................................................................. 35 4.4 Educational Attainment Breakdown ........................................................................................... 36 4.5 Development Program Penetration Rate ................................................................................... 37 5. Employee Relations........................................................................................................................... 38 5.1 Industrial Dispute Absence Days Per FTE .................................................................................... 38 5.2 Grievance Time To Resolve ......................................................................................................... 38 5.3 Grievance Rate ............................................................................................................................ 39 5.4 External Complaint Factor .......................................................................................................... 40 5.5 ADR Success Rate ........................................................................................................................ 40 6. Health/Safety. ................................................................................................................................... 42 6.1 Work-Related Injury Return Ratio............................................................................................... 42 6.2 Workers Compensation Premium Per FTE .................................................................................. 42 6.3 Lost Time Incident Rate .............................................................................................................. 43 6.4 H&S Incidents Per 100 FTEs ........................................................................................................ 44 6.5 H&S Incident Type Breakdown ................................................................................................... 44 6.6 H&S Expense Per FTE .................................................................................................................. 45 6.7 H&S Expense Breakdown ............................................................................................................ 46 6.8 Average Time Lost Per H&S Incident .......................................................................................... 47 7. HR Service Delivery ........................................................................................................................... 48 7.1 Contact Center: Service Level ..................................................................................................... 48 7.2 Self-Service Penetration Rate ..................................................................................................... 48 7.3 Contact Center: One-Call Resolution Rate .................................................................................. 49 7.4 Contact Center: Satisfaction ....................................................................................................... 50 7.5 Contact Center: Average Handle Time........................................................................................ 50 7.6 HRIT Late Transaction Rate ......................................................................................................... 51 7.7 HRIT Average Days To Entry ........................................................................................................ 52 7.8 HR Technology Expense Rate ...................................................................................................... 52 7.9 HR Revenue Per HR Employee .................................................................................................... 53 Competitive Edge Technology – January 2012 – www.cet-hr.com Page 3

..........................Type ............................... 72 9.................... 55 7.......................................................... 70 9.............................................. Internal Movement .........................15 HR Staffing Rate .....................7 Employee Satisfaction With Leadership ........................................................................................................................................3 Market Capitalization Per FTE . 64 8.......................................................................................... 75 9............................................................................................................................................................ 72 9.............................................................. 55 7.................................................................................................................................................1 Upward Mobility ................. 66 8.....................14 HR Expense Breakdown... 54 7.......................... 58 7............ 72 9.....................................................................................13 HR Expense Breakdown... Management/Leadership................................... 64 8.................................................................................................................Managers .........6 Internal Placement Rate ............................4 Manager Quality Index............................................................................4 Promotion Rate ... 75 9.................................................8 Cross-Function Mobility............................2 Successor Pool Coverage ............................................................................................. 69 8........ 68 8............................................................... 60 7................7 Internal Hire Rate ....................... 73 9.....................1 Successor Pool Growth Rate ...................................10 HR Revenue Expense Rate ........................................................................................................................................... 56 7...................................................................................18 HR Recruitment Source Ratio .....................Function ...................................................................................................................................................................................................................................................................Sample Human Resource Metrics 7........................................................16 HR Staffing Coverage Ratio .......5 Manager Instability Rate ......................... 62 8............................... 67 8................................................................. 78 10............................................................... 65 8.....1 R&D Expense Rate..................11 HR Operating Expense Rate ...cet-hr........................ 67 8............................................ 79 Competitive Edge Technology – January 2012 – www............................................................................................................................................................... 78 10..........................6 LDP Prevalence Rate .5 Lateral Mobility .................................................................................................................................................................. 76 9.........................2 New Products & Services Revenue Per FTE ......................................................................................................................................... 59 7.....................................3 Positions Without Ready Candidates Rate ....................................................................... 61 7....3 Promotion Speed Ratio .......................................................................................... Organization Effectiveness..........................................................................................12 HR Expense Per FTE....................... 57 7...............................................................................17 HR Staffing Breakdown .............................................. 77 10................. 78 10................19 HR Professional Staffing Mix Ratio....................................... 59 7.....com Page 4 ................2 Transfer Rate ...................... 64 8............................................................20 HR Mobility Rate ...............................9 Career Path Ratio ...................................................................................8 Cross-Function Mobility ....................... 74 9..............

......................... 90 12............................................................................................................................................................5 Performance Rating Distribution ............................................. 81 10............... 102 14................... 92 12....................................................... 103 14........................................................................ 103 14.................................................2 Payroll Error Rate .........5 Employee Stock Ownership Percentage ........................................................ 83 10.................................................................................................................................................. 97 12....................................3 Overpayment Rate ............................ Productivity ........................... 94 12..................... 98 12.....................................5 Average Overpayment Value ...................................................com Page 5 ..........................................................8 Return on Human Investment Ratio .............................1 Rehire Rate..................................................................................................................................... 100 13................................. 92 12......... 88 11........................................................................ 82 10... 103 14............................................................................. 99 12..... 90 11..................................................................4 Performance-Based Pay Differential.......................................................................................................................... 93 12.7 Peer Review Rate ......................Sample Human Resource Metrics 10........4 Direct Deposit Participation Rate...............................................................................................13 Human Investment Ratio ...................................................................................................................................................................................................................... Performance Management ....................................................2 Recruitment Source Ratio ......................... 96 12........................................................................................cet-hr........ 86 11...7 Work Units Per FTE ...6 Corporate Expense Rate .........................................12 Operating Expense Per FTE ........................................................................ Payroll .......................................... 86 10.......................................................................................................................................................9 Other Labor Rate..................... 80 10..............................11 Average Performance Appraisal Rating ................................................................................................. 84 10..............................................................................................................................3 Recruitment Source Breakdown .........................................................................9 Employee Upgrade Rate ............................................................................... Recruitment .1 Upward Review Rate ..................................................................................................................................... 104 Competitive Edge Technology – January 2012 – www............................................10 Operating Revenue Per FTE ...................1 Payroll Expense Per Employee ..11 Operating Profit Per FTE ........................................................3 Performance Contingent Pay Prevalence . 102 13................................4 Intangible Asset Value Per FTE...... 84 10........................10 Employee Turnaround Rate ..................................... 88 11............................ 89 11....................................................................................... 81 10.....6 Performance Appraisal Participation Rate...................................................................1 Employee Engagement Index ................................... 96 12......... 88 11.................................... 95 12...................................................8 High Performer Growth Rate ................................. 92 12................................................................ 85 10.....2 Self Review Rate....................................................................................................................

........................................................................................ 118 15......................................................................................................................7 Training Expense Per Employee .........................5 Referral Conversion Rate .................................................................... 119 15...................................................................................................... 116 15................................................................. 111 15.................. 116 15................................................................................. 128 Competitive Edge Technology – January 2012 – www........... 127 16.. 125 16..................... 118 15.......................................................... 120 15.............................................................................. Staffing Effectiveness ..........................................3 Sign-On Bonus Rate......................................................................................................................................... 106 14..........................................................................10 New Hire Satisfaction With Recruiting...................2 Training Staff Ratio........................................................................................... 126 16......... 124 16.........................4 Training Penetration Rate ..................................................7 External Hire Rate ......................................3 Training Quality .............. 123 16...........9 Offer Acceptance Rate ...................................................................................................................................... 112 15.............................................. 110 15..................... 114 15.......................................................................................................................................................20 Applicant Interview Rate................. 109 15............. 121 15..............................................................................................................................................................................................................................................18 Average Interviews Per Hire ..........................................................................................................................................................................6 Recruitment Expense Breakdown ..........................5 Training Hours Per Occurrence ....... 109 15.......................2 New Hire Turnover Contribution ..........17 Average Sign-On Bonus Expense .........8 Training Course Content Breakdown ................................................................................ 107 15............................8 On-Time Talent Delivery Factor ................. 110 15..........................................................................................................................7 Recruitment Cost Per Hire ......................................................................... 127 16............................................. 125 16.......11 New Hire Performance Satisfaction ..................................................................4 Referral Rate ............................................................. 117 15............................ 105 14..............................................6 Net Hire Ratio..... Training .............................................................. 124 16........................................... 124 16....................................................16 Average Time to Fill ...........................6 Training Hours Per FTE .................................. 115 15..........................................................................................................15 Average Time to Start .....................19 Applicant Ratio ......................................................................................................4 New Position Recruitment Ratio .....com Page 6 ............. 107 14. 120 15.......cet-hr................. 113 15.. 122 15...............................................................12 New Hire Failure Factor ...............................................................................Sample Human Resource Metrics 14......................... 113 15...............................................5 New Position Recruitment Rate ................................< 1-Year Tenure ...............................14 Interviewee Offer Rate...........13 Interviewee Ratio .1 Training Total Compensation Expense Rate .........1 Turnover Cost Rate............................................................

.....................11 Termination Rate ........................................................................................................................................4 Average Termination Value ..................................... 138 17....................................................... 147 18.........................1 Turnover Cost Rate....................... 138 17.................... 132 17............................................5 Staffing Rate..........7 Employee Retention Index .......................................................................... 142 17............................................................................................Managerial ........................................Customer Facing ...................... 133 17.............2 Termination Value Per FTE................................... 134 17...............................10 Termination Reason Breakdown..............................................................................6 Staffing Rate.......4 Staffing Rate..............5 Offer Fit Index ..................... 147 18...............................................9 Staffing Rate............................................................... 150 18...........2 Organization Tenure Staffing Breakdown .............9 Training Channel Delivery Mix ............................. 152 18................15 Involuntary Termination Rate ......................................................................................... 135 17.................................................................................... 130 16............................8 Employee Commitment Index . Turnover/Retention ............................................................................11 E-Learning Abandonment Rate ..........................1 Staffing Rate.......................Less than 1 Year Tenure ............................................Temporary ............................................................................................................................................... 141 17............................................................................................. 142 17.................................................................................. 146 18..........................................................................................8 Staffing Rate..6 Market Opportunity Index ..................................Corporate ..............13 Employee Ownership Rate.......10 Staffing Rate....... 153 18.............9 Voluntary Termination Rate...................7 Staffing Rate....................................................................................12 Average Training Class Size ...................12 Termination Breakdown By Performance Rating ................... 143 18............................................3 Average Workforce Tenure .............. 145 18.... 132 17.......................................... 151 18........ Workforce .......................................Sample Human Resource Metrics 16...................................................................................11 Function Staffing Breakdown ...............................14 New Hire Turnover Contribution ..................com Page 7 ..........................< 1-Year Tenure ....................................................................................................................................................................................................................Part Time ....................................................................................................................................................................................................cet-hr................................................Revenue Generating................................. 145 18.................................... 134 17................. 130 17...................... 139 17. 137 17.............................................................................. 149 18...................................................... 136 17......................... 150 18............... 140 17..........................12 Employment Level Staffing Breakdown .....................10 Employee Satisfaction with Training........................................................................ 128 16....... 148 18...13 Retention Rate ................. 153 Competitive Edge Technology – January 2012 – www........................ 129 16.................... 145 18....................................................3 Average Voluntary Termination Value............................................................................................Union Employees .............

...........................................14 EEO Job Category Staffing Breakdown...................19 Staffing Rate..........................Multilingual ............Female ....................15 Customer-Facing Time Rate ...........................17 Staffing Rate........... 156 18....................Disability ................................18 Staffing Rate.............................Minority ..................... 154 18...............Sample Human Resource Metrics 18.................................................................. 155 18....................................................... 159 Competitive Edge Technology – January 2012 – www........................... 157 18...................................16 Average Span of Control .......................................................................................................................................................................cet-hr...... 158 18........................................com Page 8 ........... 156 18..................20 Staffing Rate................

Field Import/Integration Reference (CSV file / API) Formula Data Item Workdays HCM Mashup Builder Location Data Store Reference .com Page 9 .2 Unscheduled Absence Days Per Employee HR Metric: Unscheduled Absence Days Per Employee Formula: Unscheduled Absence Days / Average Headcount Competitive Edge Technology – January 2012 – www. Attendance 1.Sample Human Resource Metrics 1. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Increase in unscheduled absence could indicate a job dissatisfaction problem – possibly supervisor or working conditions. providing a perspective by days worked rather than by employee. Formula Data Item Unscheduled Absence Days HCM Mashup Builder Location Data Store Reference . This measure is an alternative measure of absence volume to Unscheduled Absence Days per Employee. Commentary: A result of 3% means that unscheduled absences total 3% of all workdays.Object Data Store Reference . Decrease in unscheduled absence could indicate a program to improve employee engagement.System Data Source .Field Import Details Data Source .Object Data Store Reference .1 Unscheduled Absence Rate HR Metric: Unscheduled Absence Rate Formula: (Unscheduled Absence Days / Workdays) * 100 Description: Unscheduled Absence days a percentage of total workdays. a result of 3% means that.Field Import/Integration Reference (CSV file / API) 1. job satisfaction and motivation is working.System Data Source .Field Import Details Data Source . on an average day. Put differently.cet-hr. 3 of every 100 employees are absent due to an unscheduled reason.

System Data Source .Sample Human Resource Metrics Description: Average number of days of unscheduled absences per employee during the reporting period.Field Import Details Data Source .cet-hr. Graphically. i. each employee missed one and a half days of work during the period for unscheduled reasons. family leave.System Data Source . etc.Object Data Store Reference .3 Unscheduled Absence Breakdown HR Metric: Unscheduled Absence Breakdown Formula: (Unscheduled Absence Days. including sick leave.5 means that.com Page 10 .Field Import/Integration Reference (CSV file / API) Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference . Commentary: A result of 1.[Type] / Unscheduled Absence Days) * 100 Description: Distribution of unscheduled absences by type. a stacked bar graph. providing a perspective by employee rather than by days worked. the data are presented as a percentage of the total unscheduled absences. on average.Field Import Details Data Source .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 1. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Competitive Edge Technology – January 2012 – www.. industrial dispute. workplace injury. Commentary: Unscheduled Absence Breakdown indicates the composition of unscheduled absence days that occurred during a period by the absence type. This measure is an alternative measure of absence volume to Unscheduled Absence Rate.e. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Unscheduled Absence Days HCM Mashup Builder Location Data Store Reference .

Object Data Store Reference .Flexible Work Schedule) / End of Period Headcount) * 100 Description: Employees with a flexible work schedule as a percentage of total employees.Object Data Store Reference .Field Competitive Edge Technology – January 2012 – www.Object Data Store Reference .4 Schedule Flexibility Rate HR Metric: Schedule Flexibility Rate Formula: (End of Period Headcount.Field Import/Integration Reference (CSV file / API) 1.Field Import/Integration Reference (CSV file / API) Formula Data Item Unscheduled Absence Days HCM Mashup Builder Location Data Store Reference .System Data Source .com Page 11 . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount.Field Import Details Data Source .Field Import Details Data Source .cet-hr.Object Data Store Reference . Commentary: A result of 10 indicates that 10% of the workforce participates in a flexible work arrangement and may not work the standard operating hours of the organization.Sample Human Resource Metrics Formula Data Item Unscheduled Absence Days.Flexible Work Schedule HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference .System Data Source .Field Import Details Data Source .System Data Source .[Type] HCM Mashup Builder Location Data Store Reference .

Field Import Details Data Source .Field Import Details Data Source .Used HCM Mashup Builder Location Data Store Reference .Accrued HCM Mashup Builder Location Data Store Reference .6 Compensation Value of Unscheduled Absences Per FTE HR Metric: Compensation Value of Unscheduled Absences Per FTE Formula: (Unscheduled Absence Days * Direct Compensation.Accrued) * 100 Description: Paid time off hours taken as a percentage of those hours earned during the reporting period.Field Import/Integration Reference (CSV file / API) Formula Data Item PTO Hours. they are only taking eight hours off.cet-hr. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item PTO Hours.Object Data Store Reference . Competitive Edge Technology – January 2012 – www.Daily / FTE) Description: Average compensation cost of unscheduled absences per full-time equivalent employee.System Data Source . Commentary: A result of 80% means that for every 10 hours of PTO that employees accrue.Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 1.System Data Source .System Data Source .Field Import/Integration Reference (CSV file / API) 1.Used / PTO Hours.5 PTO Utilization Rate HR Metric: PTO Utilization Rate Formula: (PTO Hours.com Page 12 .Sample Human Resource Metrics Import Details Data Source .

averaged $500 per employee.Field Import/Integration Reference (CSV file / API) Formula Data Item Direct Compensation.Field Import Details Data Source .System Data Source . Commentary: Absence Rate indicates the percentage of work time.System Data Source .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 1. Put differently.System Data Source . a result of $500 means that during the period.Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .7 Absence Rate HR Metric: Absence Rate Formula: (Absence Days / Workdays) * 100 Description: Total days of employee absence as a percentage of total expected workdays during the reporting period. spread across all employees. expressed as workdays.Field Import Details Data Source .com Page 13 .Sample Human Resource Metrics Commentary: For example. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Unscheduled Absence Days HCM Mashup Builder Location Data Store Reference . that the average employee is absent for any reason during a period.Daily HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source . the organization paid $500 per FTE in compensation for unscheduled absences.Object Data Store Reference .Object Data Store Reference .cet-hr. a result of $500 means that the compensation costs of employees’’ unscheduled absences. A result of 3% means Competitive Edge Technology – January 2012 – www.

com Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation:.System Data Source .System Data Source .com Page 14 . suggestions. put differently. etc. questions.misc@gmail. 3 of every 100 employees are absent.Object Data Store Reference .Object Data Store Reference . Formula Data Item Absence Days HCM Mashup Builder Location Data Store Reference . For comments.cet-hr.Field Import/Integration Reference (CSV file / API)   Competitive Edge Technology – January 2012 – www.Field Import/Integration Reference (CSV file / API) Formula Data Item Workdays HCM Mashup Builder Location Data Store Reference .Sample Human Resource Metrics that absences total 3% of all workdays. contact mwest. Or. corrections.Field Import Details Data Source . on an average day.Field Import Details Data Source .

Sample Human Resource Metrics 2. Benefits
2.1 Benefits Total Compensation Rate
HR Metric: Benefits Total Compensation Rate Formula: (Benefits Expense / Total Compensation Expense) * 100 Description: Benefits expense as a percentage of compensation and benefits expenses. Commentary: A result of 30% indicates that benefits expenses compose 30% of the total amount an organization spends on employee compensation and benefits. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation:

Formula Data Item Benefits Expense
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

Formula Data Item Total Compensation Expense
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

2.2 Benefits Satisfaction Index
HR Metric: Benefits Satisfaction Index Formula: Survey Results Description: A relative measure of employees’ satisfaction with the benefits provided by the organization. Commentary: Benefits Satisfaction Index is a measure of employees’ overall satisfaction with benefits, such as medical insurance, dental insurance, disability insurance, child care, commuting, concierge, tuition reimbursement, or other benefit programs. Variations of this measure may present the results of individual survey questions (e.g., percentage of Competitive Edge Technology – January 2012 – www.cet-hr.com Page 15

Sample Human Resource Metrics
workforce rating medical benefits as “excellent”) or other subindexes of this overall satisfaction indicator. Dashboard: Snap shot – pie chart Organisation Analysis: By groups Interpretation:

Formula Data Item Survey Results
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

2.3 Benefits Operating Expense Rate
HR Metric: Benefits Operating Expense Rate Formula: (Benefits Expense / Operating Expense) * 100 Description: Benefits expense as a percentage of operating expense. Commentary: Benefits Operating Expense Rate measures employee benefits costs (the organization’s portion) as compared to total operating expenses. A result of 5% means that benefits costs make up 5% of the organization’s total operating expenses. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation:

Formula Data Item Benefits Expense
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

Formula Data Item Operating Expense
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Competitive Edge Technology – January 2012 – www.cet-hr.com Page 16

Sample Human Resource Metrics
Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

2.4 Benefits Expense Type Breakdown
HR Metric: Benefits Expense Type Breakdown Formula: (Benefits Expense.[Benefit Type] / Benefits Expense) * 100 Description: Organizational costs of employee benefits by type of benefit. Commentary: Benefits Expense Type Breakdown provides the composition of benefits expense by various benefit types. Graphically, the data is presented as a percentage of the total Benefits Expense, i.e., a stacked bar graph. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation:

Formula Data Item Benefits Expense.[Benefit Type]
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

Formula Data Item Benefits Expense
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

2.5 Benefits Expense Per FTE
HR Metric: Benefits Expense Per FTE Formula: Benefits Expense / FTE Description: Average benefits expense (organization’s contribution) per full-time equivalent employee. Dashboard: Time series – bar chart Competitive Edge Technology – January 2012 – www.cet-hr.com Page 17

Sample Human Resource Metrics Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Benefits Expense HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .Object Data Store Reference .Field Import Details Data Source .System Data Source .Object Data Store Reference .System Data Source .com Page 18 .cet-hr.Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .

on average.2 Stock Incentive Eligibility Rate Competitive Edge Technology – January 2012 – www.Object Data Store Reference .Sample Human Resource Metrics 3. Commentary: Average Workweek measures the number of hours worked per week per employee.System Data Source .System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item Number of Weeks HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .com Page 19 .Object Data Store Reference .Field Import Details Data Source .System Data Source .Object Data Store Reference .Field Import Details Data Source . A result of 37 means that the average person employed by the organization worked 37 hours per week during the period.cet-hr. Compensation 3.1 Average Workweek HR Metric: Average Workweek Formula: (Hours Worked / Number of Weeks) / Average Headcount Description: Average number of hours worked per week per employee.Field Import/Integration Reference (CSV file / API) 3. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Hours Worked HCM Mashup Builder Location Data Store Reference .

Stock Incentive Eligible / End of Period Headcount) * 100 Description: The percentage of employees eligible to receive stock-based incentives.Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) 3. Commentary: A value of 100 indicates that on average eligible employees exercised 100 stock options during the reporting period.3 Number of Options Exercised Per Employee HR Metric: Number of Options Exercised Per Employee Formula: Stock Options. Commentary: A value of 30 indicates that 30% of employees are eligible to receive stockbased incentives.Stock Incentive Eligible HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .Object Data Store Reference .Field Import Details Data Source .System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount.Stock Option Eligible Description: Average number of stock options exercised per option-eligible employee. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Competitive Edge Technology – January 2012 – www.Sample Human Resource Metrics HR Metric: Stock Incentive Eligibility Rate Formula: (End of Period Headcount.Object Data Store Reference .System Data Source .Exercised / End of Period Headcount.cet-hr.com Page 20 .

Field Import Details Data Source . Exercised HCM Mashup Builder Location Data Store Reference .System Data Source .Stock Option Eligible HCM Mashup Builder Location Data Store Reference .Stock Option Eligible.com Page 21 .Exercised HCM Mashup Builder Location Data Store Reference .cet-hr. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Stock Option Net Proceeds HCM Mashup Builder Location Data Store Reference .Object Competitive Edge Technology – January 2012 – www.Object Data Store Reference .System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Headcount.Sample Human Resource Metrics Formula Data Item Stock Options.Field Import/Integration Reference (CSV file / API) 3.4 Net Proceeds of Options Per Employee Exercising HR Metric: Net Proceeds of Options Per Employee Exercising Formula: Stock Option Net Proceeds / Headcount.Object Data Store Reference . Exercised Description: Net proceeds to employees exercising stock options during the period for each employee who has exercised options.Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount. The net proceeds are equal to the difference between sale price and strike price multiplied by the number of options exercised.Field Import Details Data Source . Commentary: Net Proceeds of Options per Employee Exercising indicates the average amount received by employees exercising options.Stock Option Eligible.Object Data Store Reference .System Data Source .Field Import Details Data Source .

System Data Source .000.Field Import/Integration Reference (CSV file / API) Formula Data Item Average Headcount.Field Import/Integration Reference (CSV file / API) 3.Object Data Store Reference .000 indicates that on average those eligible for an equity incentive received incentives valued at $10.Field Import/Integration Reference (CSV file / API) 3.System Data Source .Field Import Details Data Source .System Data Source . restricted stock.Equity Incentive Eligible Description: The average value of equity incentives granted or earned per eligible employee. A value of $10. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Equity Incentive Value HCM Mashup Builder Location Data Store Reference .6 Average Number of Options Per Employee HR Metric: Average Number of Options Per Employee Formula: (Stock Options. Commentary: Equity Incentive Value per Employee indicates the value of stock incentives granted to or earned by each eligible employee over the course of the period.Field Import Details Data Source . performance shares.5 Equity Incentive Value Per Employee HR Metric: Equity Incentive Value Per Employee Formula: Equity Incentive Value / Average Headcount. using BlackScholes or other valuation techniques. stock appreciation rights.Stock Option Eligible) * 100 Competitive Edge Technology – January 2012 – www.Sample Human Resource Metrics Data Store Reference . Stock incentives may include stock options.Object Data Store Reference .com Page 22 .Equity Incentive Eligible HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .cet-hr. or other compensation related to equity.Granted / Average Headcount.

Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount.Sample Human Resource Metrics Description: The average number of stock options granted per eligible employee during the period.Stock Option Eligible HCM Mashup Builder Location Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Stock Options.Field Import/Integration Reference (CSV file / API) Formula Data Item Average Headcount.Field Import/Integration Reference (CSV file / API) 3.Object Data Store Reference . during the period.Base Salary Increase / End of Period Headcount * 100 Description: Percentage of employees receiving base salary increases during the reporting period.cet-hr. on average.com Page 23 . Commentary: A result of 30 means that employees eligible to receive stock options received 30 options.Object Data Store Reference .Base Salary Increase HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .7 Upward Salary Change Rate HR Metric: Upward Salary Change Rate Formula: End of Period Headcount.Field Import Details Data Source .Object Data Store Reference .Field Competitive Edge Technology – January 2012 – www.Granted HCM Mashup Builder Location Data Store Reference .System Data Source .System Data Source .

cet-hr.Object Data Store Reference . per full-time equivalent employee.System Data Source .System Data Source . benefits. and equity compensation.Field Import Details Data Source .Object Data Store Reference .com Page 24 .9 Overtime Rate Competitive Edge Technology – January 2012 – www.Field Import/Integration Reference (CSV file / API) 3.Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .Sample Human Resource Metrics Import Details Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Total Compensation Expense HCM Mashup Builder Location Data Store Reference . including direct.Field Import Details Data Source .System Data Source .System Data Source .8 Total Compensation Expense Per FTE HR Metric: Total Compensation Expense Per FTE Formula: Total Compensation Expense / FTE Description: Average total compensation expense.Field Import/Integration Reference (CSV file / API) 3.Object Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .

Field Import Details Data Source .com Page 25 .System Data Source . Commentary: Overtime Rate measures the dollars of overtime paid relative to all forms of direct (cash) compensation paid.System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Competitive Edge Technology – January 2012 – www.cet-hr.Object Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Overtime Expense HCM Mashup Builder Location Data Store Reference . For example. an organization can understand the impact of overtime on employees’ take-home pay and whether overtime costs represent an increasing or decreasing proportion of compensation over time.Sample Human Resource Metrics HR Metric: Overtime Rate Formula: (Overtime Expense / Direct Compensation Expense) * 100 Description: Overtime expense as a percentage of total direct compensation expense.Field Import Details Data Source .10 Overtime Expense Per FTE HR Metric: Overtime Expense Per FTE Formula: Overtime Expense / FTE Description: Average overtime cash compensation per full-time equivalent employee. a result of 10% indicates that overtime payments represent 10% of all cash payments to employees. By comparing overtime costs to all direct compensation costs.Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 3.Field Import/Integration Reference (CSV file / API) Formula Data Item Direct Compensation Expense HCM Mashup Builder Location Data Store Reference .

Commentary: Market Compensation Ratio provides the ratio of direct (cash) compensation provided by the employer to that provided by a comparable market group.Object Data Store Reference .Field Import Details Data Source . These data are sometimes provided only for certain components of direct compensation (e.Field Import/Integration Reference (CSV file / API) Formula Data Item Market Comparable Direct Compensation Competitive Edge Technology – January 2012 – www. base salary and bonus). and may not be available for all positions within an organization.Field Import Details Data Source .com Page 26 .System Data Source .Field Import/Integration Reference (CSV file / API) 3.Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .11 Market Compensation Ratio HR Metric: Market Compensation Ratio Formula: Direct Compensation Expense / Market Comparable Direct Compensation Description: Ratio of employees’ direct compensation to market-comparable direct compensation.System Data Source .Field Import Details Data Source .Object Data Store Reference ..g. Dashboard: Snap shot – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Direct Compensation Expense HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .cet-hr. A result of 80% means that the organization’s compensation offerings are 80% of the offerings of other organizations.System Data Source .Sample Human Resource Metrics Formula Data Item Overtime Expense HCM Mashup Builder Location Data Store Reference .

including wages.Field Import Details Data Source . bonus.Object Data Store Reference .com Page 27 .Field Import Details Data Source . overtime. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Direct Compensation Expense HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) 3.Field Import Details Data Source .Object Data Store Reference . incentives.Field Import/Integration Reference (CSV file / API) 3. bonus.Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .[Compensation Type] / Direct Compensation Expense) * 100 Description: Distribution of direct compensation by type. per full-time equivalent employee.Sample Human Resource Metrics HCM Mashup Builder Location Data Store Reference .13 Direct Compensation Breakdown HR Metric: Direct Compensation Breakdown Formula: (Direct Compensation Expense.System Data Source .System Data Source .12 Direct Compensation Expense Per FTE HR Metric: Direct Compensation Expense Per FTE Formula: Direct Compensation Expense / FTE Description: Average direct compensation expense. Competitive Edge Technology – January 2012 – www.cet-hr.System Data Source . etc. and other cash compensation. including base.Object Data Store Reference .

e. overtime. the data are presented as a percentage of the total direct compensation.. Commentary: Direct Comp Operating Expense Rate measures direct compensation (cash compensation such as wages and bonuses) as compared to total operating expenses. and other cash payments such as sign-on bonuses and relocation allowances.System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Direct Compensation Expense. relates to cash payments for base pay. A result of 40% means that direct compensation makes up 40% of the organization’s total operating expenses.Object Data Store Reference . i. a stacked bar graph.Field Import Details Data Source .Field Import Details Data Source . contrasted with benefits and equity compensation.System Data Source . Direct compensation.[Compensation Type] HCM Mashup Builder Location Data Store Reference .14 Direct Comp Operating Expense Rate HR Metric: Direct Comp Operating Expense Rate Formula: (Direct Compensation / Operating Expense) * 100 Description: Direct compensation expenses as a percentage of operating expense.com Page 28 .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item Direct Compensation Expense HCM Mashup Builder Location Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Competitive Edge Technology – January 2012 – www. Graphically.cet-hr.Sample Human Resource Metrics Commentary: Direct Compensation Breakdown provides the percentages of direct compensation paid that are of various compensation types. variable pay.Field Import/Integration Reference (CSV file / API) 3.

Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Field Import Details Data Source .cet-hr.Object Data Store Reference .Object Data Store Reference . Though employers may not expect high results. performance level. However.Field Import Details Data Source . job family.Field Import Details Data Source .System Data Source .Object Data Store Reference .System Data Source .15 Compensation Satisfaction Index HR Metric: Compensation Satisfaction Index Formula: Survey Results Description: A relative measure of employees satisfaction with compensation.Sample Human Resource Metrics Formula Data Item Direct Compensation HCM Mashup Builder Location Data Store Reference . the measure can be tracked over time to monitor in if satisfaction is increasing or decreasing. Commentary: Compensation Satisfaction Index is a subjective measure of employees’ satisfaction with compensation packages.Field Import/Integration Reference (CSV file / API) 3. location. etc. many organizations find that employees report low satisfaction with compensation. age group.Field Import/Integration Reference (CSV file / API) Formula Data Item Operating Expense HCM Mashup Builder Location Data Store Reference .System Data Source . Among employee survey results. these survey results can be used to compare specific employee populations by division.com Page 29 . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Survey Results HCM Mashup Builder Location Data Store Reference .

System Data Source .Object Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount.Bonus Eligible HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .Sample Human Resource Metrics 3.Field Import Details Data Source .cet-hr.System Data Source .Bonus Eligible) * 100 Description: Employees receiving a bonus as a percentage of total employees eligible to receive a bonus.16 Bonus Receipt Rate HR Metric: Bonus Receipt Rate Formula: (End of Period Headcount.Field Import/Integration Reference (CSV file / API) 3.Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount.Object Data Store Reference .com Page 30 .17 Bonus Eligibility Rate HR Metric: Bonus Eligibility Rate Formula: (End of Period Headcount.Bonus Eligible HCM Mashup Builder Location Competitive Edge Technology – January 2012 – www.Receiving Bonus / End of Period Headcount.Receiving Bonus HCM Mashup Builder Location Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount.Bonus Eligible / End of Period Headcount) * 100 Description: Percentage of employees eligible to receive a bonus.

System Data Source .Field Import/Integration Reference (CSV file / API) 3.18 Bonus Compensation Rate HR Metric: Bonus Compensation Rate Formula: (Direct Compensation Expense.Object Data Store Reference .System Data Source .System Data Source .Sample Human Resource Metrics Data Store Reference .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference .19 Bonus Actual To Potential Rate Competitive Edge Technology – January 2012 – www.Field Import Details Data Source .System Data Source .Field Import Details Data Source .Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) 3.Field Import/Integration Reference (CSV file / API) Formula Data Item Direct Compensation Expense HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .com Page 31 .Object Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Direct Compensation Expense.cet-hr.Field Import Details Data Source .Bonus HCM Mashup Builder Location Data Store Reference .Bonus / Direct Compensation Expense) * 100 Description: Bonus compensation as a percentage of all direct (cash) compensation.

including direct.Field Import/Integration Reference (CSV file / API) Formula Data Item Bonus Potential HCM Mashup Builder Location Data Store Reference .Field Competitive Edge Technology – January 2012 – www.System Data Source .20 Average Hourly Rate HR Metric: Average Hourly Rate Formula: Total Compensation Expense / Work Hours Description: Average total compensation expense. benefits.Sample Human Resource Metrics HR Metric: Bonus Actual To Potential Rate Formula: (Direct Compensation Expense. and equity compensation.Bonus / Bonus Potential) * 100 Description: Average actual bonus compensation received as a percentage of total potential bonus compensation.Object Data Store Reference .System Data Source .com Page 32 . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Total Compensation Expense HCM Mashup Builder Location Data Store Reference . per working hour.Object Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Direct Compensation Expense.Field Import/Integration Reference (CSV file / API) 3.cet-hr.Object Data Store Reference .Field Import Details Data Source .Field Import Details Data Source .Bonus HCM Mashup Builder Location Data Store Reference .

Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.com Page 33 .Object Data Store Reference .Field Import Details Data Source .cet-hr.Sample Human Resource Metrics Import Details Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Work Hours HCM Mashup Builder Location Data Store Reference .System Data Source .System Data Source .

Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Competitive Edge Technology – January 2012 – www.Tuition Reimbursement Requests / Average Headcount) * 100 Description: Distinct employees submitting tuition reimbursement requests as a percentage of the workforce.2 Staffing Rate.com Page 34 .Object Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Distinct Employees.Field Import/Integration Reference (CSV file / API) Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference .System Data Source .Sample Human Resource Metrics 4.Tuition Reimbursement Requests HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .1 Tuition Reimbursement Request Rate HR Metric: Tuition Reimbursement Request Rate Formula: (Distinct Employees. Education/Development 4.Field Import Details Data Source .cet-hr.High Potential / End of Period Headcount) * 100 Description: Percentage of the workforce designated as high potential.High Potential Formula: (End of Period Headcount.Field Import Details Data Source .High Potential HR Metric: Staffing Rate.Field Import/Integration Reference (CSV file / API) 4.System Data Source .

Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference . This measure.System Data Source .Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Object Data Store Reference . can be useful in understanding the education levels of the workforce as a whole.Object Data Store Reference .3 Staffing Rate.System Data Source . as well as that of specific employee populations.Object Data Store Reference .Field Import Details Data Source .com Page 35 .Field Import/Integration Reference (CSV file / API) 4.Graduate Degree Formula: (End of Period Headcount. Application: Measurement of the education level characteristics of the workforce.High Potential HCM Mashup Builder Location Data Store Reference .Graduate Degree HR Metric: Staffing Rate.cet-hr. along with variations of this measure.Field Import Details Data Source .Graduate Degree / End of Period Headcount) * 100 Description: Percentage of employees with a graduate degree or higher level of educational attainment. Commentary: Staffing Rate—Graduate Degree indicates the percentage of the workforce that has attained a graduate degree (or equivalent advanced degree) or higher level of education.Graduate Degree HCM Mashup Builder Location Data Store Reference .System Data Source .Sample Human Resource Metrics Formula Data Item End of Period Headcount. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount.

[Degree Level] HCM Mashup Builder Location Data Store Reference . advanced degree. university.Field Import Details Data Source .4 Educational Attainment Breakdown HR Metric: Educational Attainment Breakdown Formula: (End of Period Headcount.cet-hr. etc.Field Import Details Data Source . e..System Data Source .. Graphically. a stacked bar graph. as well as the overall distribution of educational attainment throughout the workforce.Sample Human Resource Metrics Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference .g.e. i. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount.Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference .com Page 36 .Object Data Store Reference .Object Data Store Reference .Object Data Store Reference . Commentary: Educational Attainment Breakdown depicts the percentages of the workforce that have reached various educational levels.System Data Source .Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.[Degree Level] / End of Period Headcount) * 100 Description: Distribution of headcount by employees’ educational attainment. Application: Measurement of the education level characteristics of the workforce.System Data Source . The measure provides information about the percentage of the workforce that has achieved a particular level of degree.Field Import Details Data Source . these data are presented as a percentage of the total workforce.Field Import/Integration Reference (CSV file / API) 4. high school.

Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount. This measure provides an organization with a report of how extensively the eligible workforce participates in such programs.cet-hr. Application: Measuring the participation in development programs.Eligible for Development Programs) * 100 Description: Percentage of eligible employees participating in development programs.5 Development Program Penetration Rate HR Metric: Development Program Penetration Rate Formula: (Development Program Participants / End of Period Headcount. or other developmental activities. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Development Program Participants HCM Mashup Builder Location Data Store Reference .Sample Human Resource Metrics 4.System Data Source .Object Data Store Reference .Field Import Details Data Source .System Data Source .com Page 37 . participating in mentoring or networking.Field Import Details Data Source . Commentary: Such programs may relate to developing supervisory skills. acquiring multifunctional skills through rotations.Eligible for Development Programs HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .

Organizations may also elect to include “sick-outs” or similar incidents that can be attributed to industrial disputes.System Data Source .System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source . Employee Relations 5.Field Import Details Data Source .cet-hr.Object Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Unscheduled Absence Days.2 Grievance Time To Resolve HR Metric: Grievance Time To Resolve Formula: Days to Resolve / Grievances Description: Average time required to satisfactorily resolve an employee grievance.1 Industrial Dispute Absence Days Per FTE HR Metric: Industrial Dispute Absence Days Per FTE Formula: Unscheduled Absence Days.com Page 38 .Industrial Dispute HCM Mashup Builder Location Data Store Reference . Commentary: A result of 60 means that an average of 60 calendar days elapsed between the filing and the resolution of grievances. Commentary: Industrial Dispute Absence Days per FTE measures the number of workdays missed per full-time equivalent employee for reasons such as strikes and lockouts. Competitive Edge Technology – January 2012 – www.Object Data Store Reference .Industrial Dispute / FTE Description: Average number of unscheduled industrial dispute days of absence per fulltime equivalent employee.Sample Human Resource Metrics 5.Field Import/Integration Reference (CSV file / API) 5.

Field Import Details Data Source .System Data Source .com Page 39 . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Grievances HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .Object Data Store Reference .Object Data Store Reference .cet-hr.3 Grievance Rate HR Metric: Grievance Rate Formula: (Grievances / Average Headcount) * 100 Description: The average number of grievances filed internally per employee.Sample Human Resource Metrics Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Days to Resolve HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item Grievances HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .System Data Source .Field Import/Integration Reference (CSV file / API) 5.System Data Source .Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Field Import Details Data Source . Commentary: A result of 1% means that one grievance was filed for every 100 employees in headcount during the period.

System Data Source .Field Import/Integration Reference (CSV file / API) 5.com Page 40 .Sample Human Resource Metrics Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference .Object Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item External Agency Complaints HCM Mashup Builder Location Data Store Reference . OSHA or a state department of equal employment opportunity. Commentary: External complaints are typically those filed with agencies such as. in the United States.System Data Source . Lawsuits filed by employees against the employer are also considered to be external complaints.Field Import/Integration Reference (CSV file / API) 5.5 ADR Success Rate Competitive Edge Technology – January 2012 – www.Field Import Details Data Source .Field Import Details Data Source .Field Import Details Data Source .System Data Source .Object Data Store Reference .4 External Complaint Factor HR Metric: External Complaint Factor Formula: (External Agency Complaints / Average Headcount) * 100 Description: The average number of complaints to external agencies recorded per employee.Field Import/Integration Reference (CSV file / API) Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .cet-hr. as they are complaints requiring employer action toward an external party.

Object Data Store Reference .Resolved HCM Mashup Builder Location Data Store Reference . Commentary: ADR Success Rate indicates the percentage of all employee internal resolved grievances that were resolved through an alternative dispute resolution (ADR) process.cet-hr.Field Import Details Data Source .com Page 41 .System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Grievances.ADR Process / Grievances.Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Resolved.Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Grievances.Sample Human Resource Metrics HR Metric: ADR Success Rate Formula: (Grievances.Resolved) * 100 Description: Percentage of total internal grievances resolved that were settled through alternative dispute resolution processes.Resolved.ADR Process HCM Mashup Builder Location Data Store Reference . A result of 25% means that one of every four resolved grievances was resolved through ADR.System Data Source .Object Data Store Reference .

Field Import/Integration Reference (CSV file / API) 6.2 Workers Compensation Premium Per FTE HR Metric: Workers Compensation Premium Per FTE Formula: Workers Compensation Premium / FTE Description: Workers compensation premium paid per full-time equivalent employee.Field Import/Integration Reference (CSV file / API) Formula Data Item Disability Resignations HCM Mashup Builder Location Data Store Reference .0 means that the organization had three employees return to work from a disability leave for every one employee that terminated from a disability leave.Object Data Store Reference . 6.System Data Source .Field Import Details Data Source .1 Work-Related Injury Return Ratio HR Metric: Work-Related Injury Return Ratio Formula: Disability Returns / Disability Resignations Description: Number of employees returning from disability leave for every resignation while on disability leave.com Page 42 .Sample Human Resource Metrics 6. Commentary: A result of 3.System Data Source . Health/Safety.Object Data Store Reference . A result less than one indicates that the employees that terminated from disability leave outnumbered those that returned to work.cet-hr. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Disability Returns HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source . Commentary: Workers Compensation Premium per FTE measures the cost to the Competitive Edge Technology – January 2012 – www.

System Data Source .cet-hr.Field Import Details Data Source . Commentary: A result of .Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) 6.Lost Time / FTE Description: Health and safety incidents that resulted in lost time per full-time equivalent employee.10 indicates that the organization experienced one health and safety incident with lost time for every 10 full-time equivalent employees. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Workers Compensation Premium HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .Object Data Store Reference . whether the organization is self-insured or insured through external parties.3 Lost Time Incident Rate HR Metric: Lost Time Incident Rate Formula: H&S Incidents.Sample Human Resource Metrics organization of workers compensation insurance relative to workforce size.System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .Lost Time HCM Mashup Builder Location Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item H&S Incidents.Object Data Store Reference .Field Import Details Competitive Edge Technology – January 2012 – www.com Page 43 .

Field Import Details Data Source . This is a commonly used measure for gauging workforce safety and is the primary safety measure captured for regulatory bodies.System Data Source .com Page 44 .Field Import/Integration Reference (CSV file / API) 6.System Data Source .Field Import Details Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item H&S Incidents HCM Mashup Builder Location Data Store Reference .4 H&S Incidents Per 100 FTEs HR Metric: H&S Incidents Per 100 FTEs Formula: H&S Incidents / 100 FTEs Description: Health and safety incidents per 100 full-time equivalent employees.cet-hr.Field Import/Integration Reference (CSV file / API) Formula Data Item 100 FTEs HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) 6.Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .Sample Human Resource Metrics Data Source .5 H&S Incident Type Breakdown Competitive Edge Technology – January 2012 – www. Commentary: A result of 3.0 means that the employer experienced 3 incidents for every 100 full-time equivalent employees.Object Data Store Reference .System Data Source .Object Data Store Reference .Object Data Store Reference .Field Import Details Data Source .System Data Source .

cet-hr. i.Field Import Details Data Source .Object Data Store Reference .Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item H&S Incidents HCM Mashup Builder Location Data Store Reference .6 H&S Expense Per FTE HR Metric: H&S Expense Per FTE Formula: H&S Expense / FTE Description: Average occupational health & safety costs per employee.e. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item H&S Incidents. Commentary: A result of $1.System Data Source .com Page 45 .Field Import/Integration Reference (CSV file / API) 6.Object Data Store Reference . Graphically.[Type] / H&S Incidents) * 100 Description: Health and safety incidents by type as a percentage of total health and safety incidents.[Type] HCM Mashup Builder Location Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Competitive Edge Technology – January 2012 – www. the data are presented as a percentage of the total unscheduled absences.000 means that the organization’s H&S costs equate to $1. a stacked bar graph. Commentary: H&S Incident Type Breakdown measures the composition of health and safety incidents by type of incident that occur during a period.000 for every full-time equivalent employee.Sample Human Resource Metrics HR Metric: H&S Incident Type Breakdown Formula: (H&S Incidents.System Data Source ..

Graphically.Field Import Details Data Source .Object Data Store Reference . the data are presented as a percentage of the total function expenses.cet-hr. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item H&S Expense. a stacked bar graph. i..7 H&S Expense Breakdown HR Metric: H&S Expense Breakdown Formula: (H&S Expense. other) as a percentage of total H&S expense. rehabilitation.Object Data Store Reference .com Page 46 .[Type] HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source . compensation.Field Import Details Data Source .System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item H&S Expense HCM Mashup Builder Location Competitive Edge Technology – January 2012 – www.e.Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 6. Commentary: H&S Expense Breakdown presents the composition of health and safety function expenses by type of expense that occur during a period.Sample Human Resource Metrics Formula Data Item H&S Expense HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .System Data Source .[Type] / H&S Expense) * 100 Description: Health and safety expense by type (prevention.System Data Source .

Object Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item H&S Incidents HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .System Data Source . It may also be an indicator of the effectiveness of safety programs.Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Object Data Store Reference .8 Average Time Lost Per H&S Incident HR Metric: Average Time Lost Per H&S Incident Formula: Working Days Lost / H&S Incidents Description: Average working days lost per health and safety incident.System Data Source . training. and protective equipment. procedures.Field Import/Integration Reference (CSV file / API) 6. Commentary: Average Time Lost per H&S Incident measures the average number of working days lost per health and safety incident and gives an indication of the severity of incidents occurring within the workplace.cet-hr.System Data Source .Field Import Details Data Source .Field Import Details Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Working Days Lost HCM Mashup Builder Location Data Store Reference .Sample Human Resource Metrics Data Store Reference .Object Data Store Reference .com Page 47 .

Sample Human Resource Metrics 7. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Competitive Edge Technology – January 2012 – www.1 Contact Center: Service Level HR Metric: Contact Center: Service Level Formula: Calls Answered Within Specified Seconds / Total Calls * 100 Description: The percentage of calls answered within a specified number of seconds.Field Import Details Data Source .2 Self-Service Penetration Rate HR Metric: Self-Service Penetration Rate Formula: (HR Transactions Conducted via Self-Service / Number of HR Transactions) * 100 Description: HR transactions conducted via self-service as a percentage of the total number of HR transactions.Field Import/Integration Reference (CSV file / API) 7.Field Import/Integration Reference (CSV file / API) Formula Data Item / Total Calls HCM Mashup Builder Location Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Calls Answered Within Specified Seconds HCM Mashup Builder Location Data Store Reference . an employer may target employee service centers to answer 80% of calls within 20 seconds. HR Service Delivery 7. Commentary: For example.Object Data Store Reference .com Page 48 .System Data Source .Object Data Store Reference . The Service Level metric might report that 67% calls were actually answered within 20 seconds.Field Import Details Data Source .System Data Source .cet-hr.

com Page 49 .Field Import/Integration Reference (CSV file / API) 7.Field Import Details Data Source .Object Data Store Reference .Object Data Store Reference .Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Number of HR Transactions HCM Mashup Builder Location Data Store Reference .System Data Source .Object Data Store Reference .System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Total Contacts HCM Mashup Builder Location Data Store Reference .System Data Source .Field Import Details Data Source .System Competitive Edge Technology – January 2012 – www. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Contacts Resolved in One Call HCM Mashup Builder Location Data Store Reference .cet-hr.Field Import Details Data Source .Object Data Store Reference .Sample Human Resource Metrics Interpretation: Formula Data Item HR Transactions Conducted via Self-Service HCM Mashup Builder Location Data Store Reference .3 Contact Center: One-Call Resolution Rate HR Metric: Contact Center: One-Call Resolution Rate Formula: (Contacts Resolved in One Call / Total Contacts) * 100 Description: Percentage of contact center transactions resolved within one call.

Questions survey employees’’ satisfaction with their contact center experience.com Page 50 .cet-hr.Object Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Survey Results HCM Mashup Builder Location Data Store Reference .Sample Human Resource Metrics Data Source .Field Import/Integration Reference (CSV file / API) 7.4 Contact Center: Satisfaction HR Metric: Contact Center Satisfaction Description: A relative measure of employee satisfaction with the contact center. Formula: Survey Results Commentary: Contact Center Satisfaction represents a survey index or set of questions for employees who have contacted the employee service center. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Total Work Time HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 7.Field Import Details Data Source .System Competitive Edge Technology – January 2012 – www.System Data Source .5 Contact Center: Average Handle Time HR Metric: Contact Center: Average Handle Time Formula: Total Work Time / Total Calls Description: The average agent work time per call.

Field Import Details Data Source .Sample Human Resource Metrics Data Source .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 7.cet-hr.Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www. Commentary: HRIT Late Transaction Rate indicates the percentage of HRIT transactions that are entered after the prescribed target period. A result of 5% would indicate that 5% of all HRIT transactions are entered “late.System Data Source .Field Import Details Data Source .com Page 51 .Field Import Details Data Source .” Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Late HRIT Transactions HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .6 HRIT Late Transaction Rate HR Metric: HRIT Late Transaction Rate Formula: Late HRIT Transactions / HRIT Transactions * 100 Description: Percentage of HRIT transactions that are entered late.Field Import/Integration Reference (CSV file / API) Formula Data Item HRIT Transactions HCM Mashup Builder Location Data Store Reference . The target period for entering transactions may be based on a specified number of days after an action or on a month-end or quarterend close date.System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Total Calls HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .System Data Source .

Sample Human Resource Metrics 7. if a job transfer occurs on the 1st of a month and the transaction is entered on the 10th. Average Days To Entry is the average of all transactions in a measurement period.Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 7.cet-hr. the elapsed days to entry is nine days.8 HR Technology Expense Rate HR Metric: HR Technology Expense Rate Formula: (HR Expense. Dashboard: Time series – bar chart Competitive Edge Technology – January 2012 – www.Field Import Details Data Source . For example.Object Data Store Reference .com Page 52 . Commentary: A result of 10% means that HR technology expenses make up 10% of total technology expenses. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Total Days to Entry HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .System Data Source . Commentary: Total days to entry is the time that it takes for an HR transaction to be entered into the HRIS.System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item HRIT Transactions HCM Mashup Builder Location Data Store Reference .7 HRIT Average Days To Entry HR Metric: HRIT Average Days To Entry Formula: Total Days to Entry / HRIT Transactions Description: Average days elapsed from action occurrence to HRIT transaction entry.Technology / Technology Expense) * 100 Description: HR technology expense as a percentage of total organization technology expense.

Technology HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) 7.9 HR Revenue Per HR Employee HR Metric: HR Revenue Per HR Employee Formula: HR Revenue / HR FTE Description: Average revenue per human resources full-time equivalent employee.Field Import/Integration Reference (CSV file / API) Formula Data Item Technology Expense HCM Mashup Builder Location Data Store Reference . Commentary: HR Revenue per HR Employee represents the amount of revenue produced internally by the human resources function per HR employee for its services to the organization. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item HR Revenue HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source . the rest of the organization must purchase certain HR services it wants or needs.System Data Source .Object Data Store Reference . Application: This measure will only apply to organizations that operate HR as a “profit center” function within the organization.com Page 53 . Under this model.Field Import Details Data Source .Object Data Store Reference .System Data Source .Object Data Store Reference .Field Import Details Competitive Edge Technology – January 2012 – www.cet-hr.Sample Human Resource Metrics Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item HR Expense.

System Data Source .Field Import/Integration Reference (CSV file / API) 7. Under this model.Field Import Details Data Source .Field Import Details Competitive Edge Technology – January 2012 – www. the rest of the organization must purchase certain HR services it wants or needs. Commentary: HR Revenue Expense Rate represents the amount of revenue produced internally by the human resources function for its services to the organization.Object Data Store Reference .com Page 54 . Application: This measure will only apply to organizations that operate HR as a “profit center” function within the organization. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item HR Revenue HCM Mashup Builder Location Data Store Reference .cet-hr. A result of 70% indicates that HR revenues cover 70% of the function’s operating expenses.10 HR Revenue Expense Rate HR Metric: HR Revenue Expense Rate Formula: (HR Revenue / HR Expense) * 100 Description: HR revenue as a proportion of total HR expenses.Field Import Details Data Source .System Data Source .Object Data Store Reference .Sample Human Resource Metrics Data Source . as compared to the operating costs of the HR function.Object Data Store Reference .System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item / HR FTE HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item HR Expense HCM Mashup Builder Location Data Store Reference .

Object Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item HR Expense HCM Mashup Builder Location Data Store Reference . means that HR expenses represent 2% of the organization’s total operating expenses.Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) 7.Field Import/Integration Reference (CSV file / API) 7. A result of 2%. Competitive Edge Technology – January 2012 – www.11 HR Operating Expense Rate HR Metric: HR Operating Expense Rate Formula: HR Expense / Operating Expense * 100 Description: HR expense as a percentage of all operating expenses.Sample Human Resource Metrics Data Source .cet-hr.System Data Source .System Data Source . Commentary: HR Operating Expense Rate measures the percentage of total operating expenses that are attributed to the HR function.12 HR Expense Per FTE HR Metric: HR Expense Per FTE Formula: HR Expense / FTE Description: HR expense per full-time equivalent employee.com Page 55 .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item Operating Expense HCM Mashup Builder Location Data Store Reference .System Data Source . for example. This measure indicates the organization’s relative investment in the HR function as compared with other operating activities.Field Import Details Data Source .

Object Data Store Reference .Field Import Details Data Source .000 per full-time equivalent employee.System Data Source .Sample Human Resource Metrics Commentary: HR Expense per FTE measures the expenses associated with operating the HR function (including outsourcing costs) relative to the size of the workforce and indicates the relative investment in the HR function by the organization.com .Object Data Store Reference .System Data Source . The expense types that constitute HR operating expenses would include:         Compensation and Benefits of HR Staff Training Investment for HR Employees Facilities and Overhead Travel Expenses Technology Outsourcing Consultancy Agency Costs Page 56 Competitive Edge Technology – January 2012 – www.cet-hr.Type HR Metric: HR Expense Breakdown. the data are presented as a percentage of total HR expenses. Included in this metric are expenses from those functions that have an identifiable organizational connection to the Human Resources department. i. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item HR Expense HCM Mashup Builder Location Data Store Reference .[Expense Type] / HR Expense * 100 Description: Distribution of HR expense by expense type.000 means that HR expenses equate to $3. A result of $3. a stacked bar graph. Commentary: Graphically.Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) 7.13 HR Expense Breakdown.e..Field Import Details Data Source .Type Formula: HR Expense.

Object Data Store Reference .[Expense Type] HCM Mashup Builder Location Data Store Reference .e.14 HR Expense Breakdown. Expenses might include staff compensation and benefits. and Organization Development HR Function Management and Administration Competitive Edge Technology – January 2012 – www..System Data Source .Field Import Details Data Source . and other operating costs. a stacked bar graph. travel.” Core HR functions. Included in this metric are expenses from those functions that have an identifiable organizational connection to the Human Resources department.[HR Function] / HR Expense * 100 Description: Distribution of HR expense by HR function. Strategy.Object Data Store Reference . the data are presented as a percentage of total HR expenses. technology.cet-hr.Function HR Metric: HR Expense Breakdown.com Page 57 . training.Field Import/Integration Reference (CSV file / API) 7. HR functions may be considered in terms of “core” and “noncore.Sample Human Resource Metrics Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item HR Expense. Commentary: Graphically. i. those that typically fall into HR’’s area of responsibility. include        Compensation and Benefits Staffing/Recruiting Learning and Development Generalists/Line Support Industrial and Employee Relations HR Policy.Field Import Details Data Source .System Data Source .Function Formula: HR Expense.Field Import/Integration Reference (CSV file / API) Formula Data Item HR Expense HCM Mashup Builder Location Data Store Reference .

Field Import/Integration Reference (CSV file / API) 7. Commentary: A result of 1% indicates that.Sample Human Resource Metrics Noncore functions.System Data Source .Object Data Store Reference .[HR Function] HCM Mashup Builder Location Data Store Reference .System Data Source . one out of every one hundred employees is assigned to the HR function. and occupational health and safety.cet-hr.Field Import Details Data Source . HR information management.Field Import Details Data Source . performance management.Field Import/Integration Reference (CSV file / API) Formula Data Item HR Expense HCM Mashup Builder Location Data Store Reference . diversity.Object Data Store Reference .com Page 58 . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item HR Expense.Field Competitive Edge Technology – January 2012 – www.Object Data Store Reference . those that frequently report through other organizational areas. on a full-time equivalent basis.15 HR Staffing Rate HR Metric: HR Staffing Rate Formula: (HR FTE / FTE) * 100 Description: HR full-time equivalent employees as a percentage of total organization fulltime equivalent employees. include payroll. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item HR FTE HCM Mashup Builder Location Data Store Reference .

System Data Source .Field Import/Integration Reference (CSV file / API) 7.Field Import/Integration Reference (CSV file / API) 7.Object Data Store Reference .System Data Source .System Data Source .Field Import Details Data Source .com Page 59 .Field Import Details Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item HR FTE HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .17 HR Staffing Breakdown Competitive Edge Technology – January 2012 – www.Object Data Store Reference .Object Data Store Reference .Sample Human Resource Metrics Import Details Data Source .cet-hr. Commentary: Number of total organization employees per HR full-time equivalent employee.16 HR Staffing Coverage Ratio HR Metric: HR Staffing Coverage Ratio Formula: Average Headcount / HR FTE Description: Number of total organization employees per HR full-time equivalent employee.Field Import Details Data Source .System Data Source .

Graphically. the data are presented as a percentage of the total HR workforce.Field Import Details Data Source . Commentary: An HR Recruitment Source Ratio of 3 means that the HR function has made 3 internal appointment to vacant positions for every 1 external hire. compensation and benefits.e. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item HR End of Period Headcount.com Page 60 .Object Data Store Reference . payroll. generalist/line support.System Data Source .System Data Source .Field Import/Integration Reference (CSV file / API) 7. HR function is based on the work the employee supports. learning and development. Commentary: HR Staffing Breakdown provides the percentages of the Human Resources workforce within each HR function.cet-hr.18 HR Recruitment Source Ratio HR Metric: HR Recruitment Source Ratio Formula: HR Internal Hires / HR External Hires Description: Ratio of internal hires to external hires into the HR function.Object Data Store Reference .[Function] HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item HR End of Period Headcount HCM Mashup Builder Location Data Store Reference . which may or may not correspond precisely to organizational units.[Function] / HR End of Period Headcount) * 100 Description: Percentage breakdown of HR employees by HR functional area. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Competitive Edge Technology – January 2012 – www..Field Import Details Data Source . etc. such as recruitment. a stacked bar graph. i.Sample Human Resource Metrics HR Metric: HR Staffing Breakdown Formula: (HR End of Period Headcount.

Object Data Store Reference .Object Data Store Reference .19 HR Professional Staffing Mix Ratio HR Metric: HR Professional Staffing Mix Ratio Formula: HR FTE.com Page 61 .Clerical & Operative HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item HR FTE.cet-hr.Clerical & Operative / HR FTE.Sample Human Resource Metrics Interpretation: Formula Data Item HR Internal Hires HCM Mashup Builder Location Data Store Reference .System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item HR FTE.Field Import/Integration Reference (CSV file / API) Formula Data Item HR External Hires HCM Mashup Builder Location Data Store Reference .System Data Source .Field Import Details Competitive Edge Technology – January 2012 – www.Object Data Store Reference .Field Import Details Data Source .Managerial & Professional HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .Managerial & Professional Description: Number of HR clerical and operative full-time equivalent employees for every one HR managerial and professional full-time equivalent employee.Field Import Details Data Source .Object Data Store Reference .System Data Source .Field Import/Integration Reference (CSV file / API) 7.

Commentary: An HR Mobility Rate of 10% means that 10% of employees in the HR function have transferred or been promoted within the period.Object Data Store Reference .Object Data Store Reference .cet-hr.System Data Source .Field Import/Integration Reference (CSV file / API) 7.com Page 62 .System Data Source .Object Data Store Reference .Field Import Details Data Source .System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item HR Promotions HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Field Import Details Data Source .System Data Source .Sample Human Resource Metrics Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item HR Transfers HCM Mashup Builder Location Data Store Reference . Application: Understanding the extent to which HR is developing its own employees.20 HR Mobility Rate HR Metric: HR Mobility Rate Formula: (HR Promotions + HR Transfers) / HR Average Headcount * 100 Description: Transfers and promotions of HR employees as a percentage of the HR workforce.Field Import/Integration Reference (CSV file / API) Formula Data Item HR Average Headcount HCM Mashup Builder Location Data Store Reference .

Sample Human Resource Metrics Competitive Edge Technology – January 2012 – www.cet-hr.com Page 63 .

relative to other movements. and demotions. which include promotions.2 Transfer Rate HR Metric: Transfer Rate Formula: (Transfers / Average Headcount) * 100 Description: Percentage of employees that were transferred during the reporting period. Application: Measuring the rate of promotion.System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Internal Movements HCM Mashup Builder Location Data Store Reference .com Page 64 .Sample Human Resource Metrics 8. cost reduction.cet-hr. or attrition reduction. Commentary: An Upward Mobility result of 40% means that 40% of internal movements for the period were promotions. for purposes of workforce planning that may include talent development. quality of hire.1 Upward Mobility HR Metric: Upward Mobility Formula: (Promotions / Internal Movements) * 100 Description: Promotions as a percentage of all internal movements. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Promotions HCM Mashup Builder Location Data Store Reference . while the other 60% were transfers and demotions.Field Import/Integration Reference (CSV file / API) 8. transfers.Object Data Store Reference .System Data Source . time to fill.Object Data Store Reference . Competitive Edge Technology – January 2012 – www.Field Import Details Data Source .Field Import Details Data Source . Internal Movement 8.

Object Data Store Reference . for employees that were promoted during the period.cet-hr. time to fill.System Data Source .com Page 65 . an employee promoted two years after being hired into a position has a Promotion Speed Ratio equal to two years. For example. or attrition reduction. time to fill. Commentary: Transfer Rate indicates the percentage of the workforce that has experienced a transfer action during the period.Sample Human Resource Metrics Application: Measurement of internal employee movement for purposes of Workforce Planning that may include talent development. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Transfers HCM Mashup Builder Location Data Store Reference . quality of hire. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Competitive Edge Technology – January 2012 – www. a Transfer Rate of 20% means that 20% of employees in the organization have transferred internally within the period. Commentary: Promotion Speed Ratio indicates.Field Import/Integration Reference (CSV file / API) 8. cost reduction. quality of hire. Application: Measurement of promotions for purposes of workforce planning that may include talent development. cost reduction. For example. prior to promotion.Field Import/Integration Reference (CSV file / API) Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .3 Promotion Speed Ratio HR Metric: Promotion Speed Ratio Formula: Total Position Tenure Prior to Promotion / Promotions Description: Average position tenure. or attrition reduction. in years.Object Data Store Reference .Field Import Details Data Source . their average tenure in position prior to promotion.System Data Source .

Field Import Details Data Source .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Object Data Store Reference . or attrition reduction.Object Data Store Reference .System Data Source .4 Promotion Rate HR Metric: Promotion Rate Formula: Promotions / Average Headcount * 100 Description: Percentage of employees that were promoted during the reporting period.com Page 66 .Field Import/Integration Reference (CSV file / API) 8.Sample Human Resource Metrics Interpretation: Formula Data Item Total Position Tenure Prior to Promotion HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source . a Promotion Rate of 5% means 5% of employees in the organization have received promotions within the reporting period.System Data Source . time to fill. Application: Measurement of promotions for purposes of workforce planning that may include talent development.Field Import/Integration Reference (CSV file / API) Formula Data Item Promotions HCM Mashup Builder Location Data Store Reference . quality of hire. cost reduction.System Data Source .cet-hr. Commentary: For example.Field Import Details Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Promotions HCM Mashup Builder Location Data Store Reference .

or attrition reduction.Field Import/Integration Reference (CSV file / API) 8. time to fill. including transfers.6 Internal Placement Rate Competitive Edge Technology – January 2012 – www.Object Data Store Reference .Sample Human Resource Metrics Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source . promotions.Object Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Transfers HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .Field Import Details Data Source .5 Lateral Mobility HR Metric: Lateral Mobility Formula: (Transfers / Internal Movements) * 100 Description: Transfers as a percentage of all internal movements. Application: Measurement of lateral movement across the organization for purposes of workforce planning that may include talent development. and demotions.Field Import/Integration Reference (CSV file / API) 8. quality of hire.System Data Source . cost reduction.System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Internal Movements HCM Mashup Builder Location Data Store Reference . while the other 60% were promotions or demotions.cet-hr.com Page 67 .Object Data Store Reference .System Data Source . Commentary: A Lateral Mobility result of 40% means that 40% of internal movements for the period were transfers.

cet-hr. cost reduction. including transfers. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Internal Hires HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .Sample Human Resource Metrics HR Metric: Internal Placement Rate Formula: Internal Hires / (External Hires + Internal Hires) * 100 Description: Internal hires as a percentage of total hires. Application: Measurement of the movement of internal talent for purposes of workforce planning that may include talent development. or demotions.Field Import Details Data Source . or time to fill. quality of hire. promotions. Commentary: An internal Placement Rate of 60% means that 60% of the organization's appointments to vacant positions were from internal talent rather than from external hires.Field Import/Integration Reference (CSV file / API) Formula Data Item (External Hires + Internal Hires) HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) 8. Commentary: Internal hire rate indicates the percentage of the workforce that has moved internally during the period. Internal movements are those resulting from employees' Competitive Edge Technology – January 2012 – www. time to fill.Field Import Details Data Source . or attrition reduction.System Data Source . Application: Measurement of strategies involving the mix of internal versus external hires for purposes of workforce planning that may include talent development.7 Internal Hire Rate HR Metric: Internal Hire Rate Formula: (Internal Movements / Average Headcount) * 100 Description: Percentage of employees that moved internally during the reporting period.System Data Source .com Page 68 . quality of hire.Object Data Store Reference . cost reduction.

while the other 60% were movements within a function. For example.Field Import/Integration Reference (CSV file / API) 8. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Competitive Edge Technology – January 2012 – www. regardless of function. an internal hire rate of 40% means that 40% of employees in the organization have experienced done of these movements within the period.System Data Source .com Page 69 .Object Data Store Reference . whether through transfer.cet-hr. whether through actions of transfer. such as from Finance to Marketing or from Sales to Operations. promotion.Field Import/Integration Reference (CSV file / API) Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference .Function Change / Internal Movements) * 100 Description: Movements between functions as a percentage of total internal movements.8 Cross-Function Mobility HR Metric: Cross-Function Mobility Formula: (Internal Movements. promotion. Application: Measurement of developmental programs that focus on building crossfunctional opportunities for leadership development or skill broadening. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Internal Movements HCM Mashup Builder Location Data Store Reference . A Cross-Function Mobility result of 40% means that 40% of internal movements for the period involved moves form one function to another. Commentary: Cross-Function Mobility indicates the percentage of internal movements that involve employees moving from one functional area to another.System Data Source . or demotion. or demotion.Sample Human Resource Metrics internal job changes within the organization.Object Data Store Reference .Field Import Details Data Source .Field Import Details Data Source . Internal movements are those resulting from employee's internal job changes within the organizations.

Field Import Details Data Source .Field Import Details Data Source . or other workforce planning.9 Career Path Ratio HR Metric: Career Path Ratio Formula: Promotions / Transfers Description: Number of employees internally promoted for every employee internally transferred to a new position.cet-hr.System Data Source .e.Object Data Store Reference . A Career Path Ratio of .Function Change HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) 8.Object Data Store Reference .Field Import Details Data Source . Commentary: Career Path Ratio indicates the ratio of promotions to transfers that occurred within a period. Application: To gauge the success of internal development of managers. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Promotions HCM Mashup Builder Location Data Store Reference .5 (i. a ratio of 1:2) means that there were two transfers for each promotion that occurred within the period.System Data Source .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item Internal Movements HCM Mashup Builder Location Data Store Reference . performance management process controls.com Page 70 .System Data Source .Sample Human Resource Metrics Interpretation: Formula Data Item Internal Movements.Field Competitive Edge Technology – January 2012 – www.

cet-hr.Object Data Store Reference .Field Import Details Data Source .Sample Human Resource Metrics Import/Integration Reference (CSV file / API) Formula Data Item Transfers HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.com Page 71 .System Data Source .

Successor Pool.com Page 72 .Prior Year HCM Mashup Builder Location Data Store Reference . Management/Leadership 9.Field Import Details Data Source .Prior Year) * 100 Description: Relative measure of the growth rate of the succession pool.Succession-Applicable) *100 Description: Average number of employees in the managerial succession pool per manager.Prior Year) HCM Mashup Builder Location Data Store Reference .1 Successor Pool Growth Rate HR Metric: Successor Pool Growth Rate Formula: ((Headcount.Field Import/Integration Reference (CSV file / API) 9. Commentary: The Successor Pool Growth Rate establishes the percentage increase in headcount of the succession pool over the previous year.System Data Source .Prior Year) / Headcount.Successor Pool / End of Period Headcount.Successor Pool. Competitive Edge Technology – January 2012 – www.cet-hr. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item ((Headcount.2 Successor Pool Coverage HR Metric: Successor Pool Coverage Formula: (End of Period Headcount.Object Data Store Reference .Successor Pool.Manager.Sample Human Resource Metrics 9.Successor Pool – Headcount.Object Data Store Reference .System Data Source .Successor Pool – Headcount.Field Import Details Data Source .Successor Pool.Field Import/Integration Reference (CSV file / API) Formula Data Item Headcount. A result of 5% indicates that the current successor pool is 5% larger in size than it was last year.

Manager.Succession-Applicable) * 100 Description: Percentage of managerial positions that do not have “ready” candidates identified for potential succession.No Ready Candidate / End of Period Headcount.3 Positions Without Ready Candidates Rate HR Metric: Positions Without Ready Candidates Rate Formula: (End of Period Headcount.Field Import/Integration Reference (CSV file / API) 9.Succession-Applicable.Object Data Store Reference .cet-hr.com Page 73 .Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount.Manager.Field Import Details Data Source .Manager.Successor Pool HCM Mashup Builder Location Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Competitive Edge Technology – January 2012 – www.System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount.Object Data Store Reference . Commentary: Positions Without Ready Candidates Rate indicates the percentage of managerial positions that require succession management focus but do not have a “ready” candidate identified.SuccessionApplicable HCM Mashup Builder Location Data Store Reference .Sample Human Resource Metrics Commentary: Successor Pool Coverage measures the number of successors in the successor pool compared to the number of managers in the organization for whose positions require succession management focus.System Data Source . A result of 20% means that 20% of succession-applicable managerial positions do not have successor candidates identified that are ready to assume the position immediately if needed. A result of 100% indicates that there are as many potential successors as there are managerial positions in need of potential successors.Field Import Details Data Source .

Manager.Field Import Details Data Source .Object Data Store Reference .Field Import Details Data Source . Commentary: Each survey will likely have a different set of questions or methodologies for measuring manager quality.Field Import Details Data Source .com Page 74 .System Data Source . The index is based on employee satisfaction with managers along multiple dimensions.Manager.SuccessionApplicable HCM Mashup Builder Location Data Store Reference .4 Manager Quality Index HR Metric: Manager Quality Index Formula: Survey Results Description: A relative measure of employees’ perceptions of manager quality. the index can also be disaggregated to identify those dimensions along which managers are particularly strong or weak. The Manager Quality Index measures aggregate employee satisfaction with direct managers.System Data Source .SuccessionApplicable.No Ready Candidate HCM Mashup Builder Location Data Store Reference .Field Competitive Edge Technology – January 2012 – www. and personality. skill. Although it provides an aggregate measure of manager quality. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Survey Results HCM Mashup Builder Location Data Store Reference .System Data Source .cet-hr.Object Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount.Field Import/Integration Reference (CSV file / API) 9.Sample Human Resource Metrics Formula Data Item End of Period Headcount. including factors such as knowledge.Object Data Store Reference .

Object Data Store Reference .6 LDP Prevalence Rate HR Metric: LDP Prevalence Rate Formula: (End of Period Headcount.Manager) * 100 Description: Percentage of managers with Leadership Development Plans in place.System Data Source .Object Data Store Reference .com Page 75 . Commentary: A result of 30% means that 30% of employees have had a change in direct supervisor within the past year.Sample Human Resource Metrics Import/Integration Reference (CSV file / API) 9.Field Import/Integration Reference (CSV file / API) 9.Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference . Commentary: LDPs might contain planned or recommended steps for a leader related to Competitive Edge Technology – January 2012 – www.5 Manager Instability Rate HR Metric: Manager Instability Rate Formula: (End of Period Headcount.cet-hr.Field Import Details Data Source .Field Import Details Data Source .>1 Supervisor in Previous 1-Year Period HCM Mashup Builder Location Data Store Reference .LDP / End of Period Headcount.>1 Supervisor in Previous 1-Year Period / End of Period Headcount) * 100 Description: The percentage of employees who have had more than one manager within the most recent 12 months.Manager.System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount.

Dashboard: Time series – bar chart Competitive Edge Technology – January 2012 – www. personality.Object Data Store Reference . as well as the leadership of the organization as a whole.Object Data Store Reference .Manager. training courses.Manager HCM Mashup Builder Location Data Store Reference .. and other key developmental areas. The plan is targeted toward the leadership competencies or personal skills that have been identified as in need of improvement or generally beneficial to all leaders. Employee Satisfaction with Leadership looks more broadly at employees’ opinions about the leadership of their business line. Commentary: Employee Satisfaction with Leadership represents a survey index or set of questions for employees to express their satisfaction with the organization’s leadership.g. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount. depending on the survey used.Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount.Field Import/Integration Reference (CSV file / API) 9. and area. function. mentoring. their ability to inspire confidence and trust and motivate performance.cet-hr.System Data Source . subject mastery. supervisory experience.Sample Human Resource Metrics executive coaching. While the measure called Manager Quality Index relates to employees’ opinions of their direct managers.System Data Source .Field Import Details Data Source . and the appropriateness of the business strategy being pursued. experience in new functions or business lines.Field Import Details Data Source . The opinions solicited from relevant survey questions typically relate to leaders’ competencies and skills (e.LDP HCM Mashup Builder Location Data Store Reference .com Page 76 . communication. decision making).7 Employee Satisfaction With Leadership HR Metric: Employee Satisfaction With Leadership Formula: Survey Results Description: Gauge of employee satisfaction with organizational leaders. employee development. Such a measure or index may be titled differently.

System Data Source .Managers Formula: (Internal Movements. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Internal Movements.com Page 77 .Field Import Details Data Source .8 Cross-Function Mobility.Managers.Field Import Details Data Source .System Data Source .Object Data Store Reference .Managers) * 100 Description: Internal movements of managers between functions as a percentage of total internal movements of managers.Field Import/Integration Reference (CSV file / API) Formula Data Item Internal Movements.Managers HR Metric: Cross-Function Mobility.System Data Source .Cross Function / Internal Movements.Object Data Store Reference .cet-hr.Managers HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Managers.Object Data Store Reference .Sample Human Resource Metrics Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Survey Results HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) 9.Cross Function HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .

Field Import Details Data Source .Object Data Store Reference .Sample Human Resource Metrics 10.New Products & Services / FTE Description: Average new products and services operating revenue per full-time equivalent employee. Commentary: New Products and Services Revenue per FTE indicates the dollar amount of revenue generated specifically by new products and services.System Data Source . Commentary: A result of 10% means that R&D expenses represented 10% of the organization’s total operating expenses.cet-hr.Object Data Store Reference .Field Import Details Data Source . relative to the size of the Competitive Edge Technology – January 2012 – www.com Page 78 .Field Import/Integration Reference (CSV file / API) 10.2 New Products & Services Revenue Per FTE HR Metric: New Products & Services Revenue Per FTE Formula: Operating Revenue.1 R&D Expense Rate HR Metric: R&D Expense Rate Formula: (R&D Expense / Operating Expense) * 100 Description: Research and development (R&D) expense as a percentage of total operating expense.System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Operating Expense HCM Mashup Builder Location Data Store Reference . Organization Effectiveness 10. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item R&D Expense HCM Mashup Builder Location Data Store Reference .

is considered one measure of a firm’s worth. New Products and Services Revenue is a subset of Operating Revenue. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Operating Revenue. equal to the market price of stock shares multiplied by the number of shares outstanding.Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .New Products & Services HCM Mashup Builder Location Data Store Reference . Commentary: Market capitalization. relating only to specific products and services. It is essentially the value that the market places on the company.3 Market Capitalization Per FTE HR Metric: Market Capitalization Per FTE Formula: Market Capitalization / FTE Description: Average market capitalization per full-time equivalent employee.Object Data Store Reference .Field Import Details Data Source . including both tangible assets listed on a balance sheet.Object Competitive Edge Technology – January 2012 – www. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Market Capitalization HCM Mashup Builder Location Data Store Reference .Sample Human Resource Metrics workforce. as well as intangible assets such as brand name and workforce talent.com Page 79 .System Data Source .System Data Source .Field Import Details Data Source .cet-hr.Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 10.

Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .System Data Source .Field Import Details Data Source . tools.Sample Human Resource Metrics Data Store Reference . the skills or characteristics of the workforce.Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .Field Import Details Data Source .cet-hr. the employment brand.Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 10.Field Import Details Data Source . Such off-balance sheet assets include the product/service brand. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Market Capitalization –– Book Value HCM Mashup Builder Location Data Store Reference . and processes) of the firm. or the intellectual property (including products. Commentary: The difference between the value that the market places on the firm’’s worth (market capitalization) and the book value of the firm’s assets represents the intangible assets of the organization.System Competitive Edge Technology – January 2012 – www.System Data Source .Field Import Details Data Source .System Data Source .4 Intangible Asset Value Per FTE HR Metric: Intangible Asset Value Per FTE Formula: (Market Capitalization –– Book Value) / FTE Description: Average intangible market value per full-time equivalent employee.com Page 80 . knowledge.

System Data Source .cet-hr.Field Import/Integration Reference (CSV file / API) 10. marketing. finance.com Page 81 .Employee Owned HCM Mashup Builder Location Data Store Reference . Competitive Edge Technology – January 2012 – www. for example.Field Import Details Data Source .Corporate / Operating Expense) * 100 Description: Corporate operating expense as a percentage of total operating expense. legal. information technology.Employee Owned / Shares Outstanding) * 100 Description: Percentage of company stock owned by employees.Field Import/Integration Reference (CSV file / API) Formula Data Item Shares Outstanding HCM Mashup Builder Location Data Store Reference .6 Corporate Expense Rate HR Metric: Corporate Expense Rate Formula: (Operating Expense. indicates that 15% of the company’’s outstanding shares are held by employees. Corporate functions typically include HR. investor relations. Commentary: Corporate Expense Rate indicates the percentage of the organization’s operating expenses allocated to corporate functions.Object Data Store Reference .5 Employee Stock Ownership Percentage HR Metric: Employee Stock Ownership Percentage Formula: (Shares Outstanding. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Shares Outstanding.Object Data Store Reference .Field Import Details Data Source . Commentary: A result of 15%. corporate communications. typically housed within a corporate office or corporate organizational unit.Sample Human Resource Metrics Data Source .Field Import/Integration Reference (CSV file / API) 10.System Data Source .

policies issued.System Data Source . and other functions that are essentially shared by the various business lines of the organization.cet-hr. For a manufacturer.7 Work Units Per FTE HR Metric: Work Units Per FTE Formula: Work Units / FTE Description: Number of relevant work units produced per full-time equivalent employee during the period. or contracts written. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Operating Expense. For a financial services or other services firm.Corporate HCM Mashup Builder Location Data Store Reference .Object Data Store Reference . this measure could reflect the number of loans originated. or cans of paint produced. real estate.com Page 82 .Field Import/Integration Reference (CSV file / API) 10. Commentary: The implementation of this measure will differ from industry to industry. procurement. hours billed.Field Import Details Data Source . based on the types of products or services the employer produces. this measure could include the number of cars.Field Import Details Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Work Units Competitive Edge Technology – January 2012 – www.Field Import/Integration Reference (CSV file / API) Formula Data Item Operating Expense HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .System Data Source . reams of paper.Sample Human Resource Metrics facilities. and even potentially from organization to organization. pipe fittings.

Field Import Details Data Source .Object Data Store Reference .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item Total Compensation Expense HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .cet-hr.Field Import/Integration Reference (CSV file / API) 10. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Operating Profit HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .Field Import Details Data Source .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.8 Return on Human Investment Ratio HR Metric: Return on Human Investment Ratio Formula: Operating Profit / Total Compensation Expense Description: Operating profit returned for every dollar invested in employee compensation plus benefits.System Data Source .Sample Human Resource Metrics HCM Mashup Builder Location Data Store Reference .System Data Source .System Data Source .System Data Source .com Page 83 .Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .

System Data Source .cet-hr.9 Other Labor Rate HR Metric: Other Labor Rate Formula: (Other Labor Expense / Operating Expense) * 100 Description: Other labor costs as a percentage of total operating expense.Sample Human Resource Metrics 10.Field Import/Integration Reference (CSV file / API) Formula Data Item Operating Expense HCM Mashup Builder Location Data Store Reference . is the workforce used by the organization to generate its revenue and profit but not represented as employees with a reporting system such as an HRIS.com Page 84 . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Other Labor Expense HCM Mashup Builder Location Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Competitive Edge Technology – January 2012 – www. sometimes called contingent labor.10 Operating Revenue Per FTE HR Metric: Operating Revenue Per FTE Formula: Operating Revenue / FTE Description: Average operating revenue per full-time equivalent employee.Field Import/Integration Reference (CSV file / API) 10.Field Import Details Data Source .System Data Source .Object Data Store Reference .Field Import Details Data Source . Commentary: Other Labor.Object Data Store Reference .

Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 10.11 Operating Profit Per FTE HR Metric: Operating Profit Per FTE Formula: Operating Profit / FTE Description: Average operating profit (before tax.Field Import Details Data Source .System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Operating Profit HCM Mashup Builder Location Data Store Reference .System Data Source .Field Import Details Data Source .Field Import Details Data Source .System Data Source .cet-hr. and depreciation) per full-time equivalent employee.Object Data Store Reference .Object Data Store Reference .Field Import Details Data Source .com Page 85 . interest.System Data Source .Sample Human Resource Metrics Formula Data Item Operating Revenue HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .Field Competitive Edge Technology – January 2012 – www.Object Data Store Reference .

System Data Source .com Page 86 .System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) 10.12 Operating Expense Per FTE HR Metric: Operating Expense Per FTE Formula: Operating Expense / FTE Description: Average operating expense per full-time equivalent employee. adding back total compensation expense.Object Data Store Reference .Object Data Store Reference .Field Import Details Data Source .cet-hr. returned for every dollar invested in employee compensation and benefits.Field Import Details Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Operating Expense HCM Mashup Builder Location Data Store Reference .13 Human Investment Ratio HR Metric: Human Investment Ratio Formula: (Operating Profit + Total Compensation Expense) / Total Compensation Expense Description: Ratio of operating profit. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Operating Profit Competitive Edge Technology – January 2012 – www.Sample Human Resource Metrics Import/Integration Reference (CSV file / API) 10.

com Page 87 .cet-hr.System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Total Compensation Expense HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .Object Data Store Reference .Object Data Store Reference .Sample Human Resource Metrics HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .System Data Source .Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.

2 Payroll Error Rate HR Metric: Payroll Error Rate Formula: Payroll Errors / Total Checks Processed * 100 Description: Percentage of paychecks processed in which an error occurred. Commentary: A result of 3% means that.cet-hr.Field Import/Integration Reference (CSV file / API) Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source . on average.1 Payroll Expense Per Employee HR Metric: Payroll Expense Per Employee Formula: Payroll Expense / Average Headcount Description: Average payroll expense per employee.Sample Human Resource Metrics 11.Field Import/Integration Reference (CSV file / API) 11. 3 out of every 100 paychecks contains an error.Object Data Store Reference .Field Import Details Data Source . Payroll 11.com Page 88 . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Competitive Edge Technology – January 2012 – www.System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Payroll Expense HCM Mashup Builder Location Data Store Reference .System Data Source .Object Data Store Reference .

Object Data Store Reference .Object Data Store Reference .Sample Human Resource Metrics Formula Data Item Payroll Errors HCM Mashup Builder Location Data Store Reference .System Data Source .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item Total Checks Processed HCM Mashup Builder Location Data Store Reference .Object Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Overpayments HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source . 2 out of every 100 paychecks includes an overpayment.3 Overpayment Rate HR Metric: Overpayment Rate Formula: (Overpayments / Total Checks Processed) * 100 Description: Percentage of paychecks processed in which an overpayment occurred.Field Import Details Data Source .System Data Source .com Page 89 . Commentary: A result of 2% means that.Field Import/Integration Reference (CSV file / API) 11.Field Import Details Data Source .Field Import Details Competitive Edge Technology – January 2012 – www.Field Import/Integration Reference (CSV file / API) Formula Data Item Total Checks Processed HCM Mashup Builder Location Data Store Reference .System Data Source .cet-hr. on average.

Sample Human Resource Metrics Data Source .cet-hr.Field Import Details Data Source .System Data Source . Commentary: A result of 95 indicates that 95% of employees receive payment for wages by direct deposit.Object Data Store Reference .System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Payees HCM Mashup Builder Location Data Store Reference .com Page 90 .Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) 11.4 Direct Deposit Participation Rate HR Metric: Direct Deposit Participation Rate Formula: (Payees Receiving Direct Deposits / Payees) * 100 Description: Payees receiving direct deposits for wages as a percentage of total payees. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Payees Receiving Direct Deposits HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 11.System Data Source .5 Average Overpayment Value HR Metric: Average Overpayment Value Formula: Total Value of Overpayments / Overpayments Description: Average value of overpayments for the reporting period Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Competitive Edge Technology – January 2012 – www.

cet-hr.Sample Human Resource Metrics Interpretation: Formula Data Item Total Value of Overpayments HCM Mashup Builder Location Data Store Reference .com Page 91 .Object Data Store Reference .System Data Source .Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Field Import Details Data Source .Field Import Details Data Source .System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Overpayments HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .

Eligible for Upward Review) * 100 Description: Percentage of eligible managers whose performance is appraised using an upward review.Field Import Details Data Source .1 Upward Review Rate HR Metric: Upward Review Rate Formula: (Managers. a result of 70% means that 70% of the employees eligible to receive an upward review actually received one. Performance Management 12.Sample Human Resource Metrics 12. Competitive Edge Technology – January 2012 – www.cet-hr.Upward Reviews HCM Mashup Builder Location Data Store Reference . Commentary: For example.Eligible for Self Review) * 100 Description: Percentage of employees whose performance is appraised using a self-review.com Page 92 . Application: Measurement of compliance to the Performance Appraisal process. Application: Measurement of compliance with a Performance Appraisal Process.Upward Reviews / Managers.Object Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Managers.Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Managers.Eligible for Upward Review HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) 12.2 Self Review Rate HR Metric: Self Review Rate Formula: (End of Period Headcount.System Data Source .System Data Source .Self Reviews / End of Period Headcount.Object Data Store Reference .

Object Data Store Reference . a result of 70% means that 70% of the employees eligible to complete a self review actually completed one.System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount. Commentary: Performance contingent pay can be wage or bonus compensation that is dependent on individual performance.Eligible for Self Review HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount.Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 12. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Competitive Edge Technology – January 2012 – www.Sample Human Resource Metrics Commentary: For example.Performance Contingent Compensation / End of Period Headcount) * 100 Description: Percentage of employees whose total compensation is at least in part dependent on individual performance. Application: Measurement of the penetration of performance-based pay.3 Performance Contingent Pay Prevalence HR Metric: Performance Contingent Pay Prevalence Formula: (End of Period Headcount.cet-hr.Self Reviews HCM Mashup Builder Location Data Store Reference .System Data Source .Field Import Details Data Source .com Page 93 .Field Import Details Data Source .

Non-High Performers Description: Ratio of the direct compensation (cash compensation) of high performers to the direct compensation of non-high performers.System Data Source . “How much more do high performers earn than others?” It does so by comparing the direct compensation.Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference .5 indicates that high performers earn $1.High Performers / Average Direct Compensation.Sample Human Resource Metrics Formula Data Item End of Period Headcount.Field Competitive Edge Technology – January 2012 – www.Object Data Store Reference .00 earned by non–high performers.Field Import Details Data Source .Object Data Store Reference .Object Data Store Reference . and other cash compensation. Commentary: Performance-Based Pay Differential answers the question.System Data Source .Performance Contingent Compensation HCM Mashup Builder Location Data Store Reference .4 Performance-Based Pay Differential HR Metric: Performance-Based Pay Differential Formula: Average Direct Compensation.System Data Source .50 of direct compensation for every $1.Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) 12. of high performers to that of nonhigh performers. Application: Measuring the pay differential by performance.cet-hr.High Performers HCM Mashup Builder Location Data Store Reference . bonus. including wages. A result of 1. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Average Direct Compensation.Field Import Details Data Source .com Page 94 .

5 Performance Rating Distribution HR Metric: Performance Rating Distribution Formula: (Performance Appraisal Occurrences. Application: Measurement of the Performance Rating Distribution.Sample Human Resource Metrics Import/Integration Reference (CSV file / API) Formula Data Item Average Direct Compensation.Field Import/Integration Reference (CSV file / API) 12. the data are presented as a percentage of Performance Appraisal Participants. Commentary: Performance Rating Distribution provides the percentages of performance appraisal occurrences that result in various ratings.Field Import/Integration Reference (CSV file / API) Formula Data Item Performance Appraisal Occurrences HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .Non-High Performers HCM Mashup Builder Location Data Store Reference .cet-hr.[Rating] / Performance Appraisal Occurrences) * 100 Description: Distribution of performance appraisal occurrences by appraisal rating.Object Data Store Reference .Object Data Store Reference . Graphically.Field Competitive Edge Technology – January 2012 – www. a stacked bar graph.Field Import Details Data Source .e.com Page 95 .Object Data Store Reference . Useful for comparing one employee segment to another.System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Performance Appraisal Occurrences.System Data Source ..[Rating] HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source . i.System Data Source .

Performance Appraisal HCM Mashup Builder Location Data Store Reference .Appraisal Eligible.6 Performance Appraisal Participation Rate HR Metric: Performance Appraisal Participation Rate Formula: (End of Period Headcount.Appraisal Eligible) * 100 Description: Percentage of eligible employees who have received a performance appraisal during the reporting period.7 Peer Review Rate HR Metric: Peer Review Rate Formula: (End of Period Headcount.cet-hr.Field Import/Integration Reference (CSV file / API) 12. Application: Measurement of compliance to the Performance Appraisal process.Object Data Store Reference .Appraisal Eligible.Peer Review / End of Period Headcount.System Data Source .Appraisal Eligible HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source . a result of 80% means that 80% of eligible employees actually received an appraisal during the period.Field Import Details Data Source . Commentary: For example.Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount.com Page 96 . Eligible for Peer Review) * 100 Description: Employees whose performance is appraised in part through peer reviews as a Competitive Edge Technology – January 2012 – www.System Data Source .Object Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount.Performance Appraisal / End of Period Headcount.Sample Human Resource Metrics Import/Integration Reference (CSV file / API) 12.

Field Import/Integration Reference (CSV file / API) 12. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount.System Data Source .Peer Review HCM Mashup Builder Location Data Store Reference .” Application: Measurement of Performance Appraisal Upgrades for purposes determining the effectiveness of the performance appraisal system.Field Import Details Data Source .Previous Rating Non-High) * 100 Description: Percentage of performance appraisal participants whose rating improved to a “high” rating from a previous rating that was less than “high. Application: Measurement of compliance with the performance appraisal process. Competitive Edge Technology – January 2012 – www.System Data Source .Sample Human Resource Metrics percentage of eligible employees. a result of 70% means that 70% of the employees eligible to receive a peer review actually received one.cet-hr.Field Import Details Data Source . Results will tend to vary based on whether the practice is considered to be a mandatory component of the performance review process or a voluntary practice that may be instituted by individual managers.Object Data Store Reference .Rating High / Performance Appraisal Participants. High results for this measure indicate that there are high compliance or adoption rates for the peer review practice. Commentary: For example. Eligible for Peer Review HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount. identifying managers able to effect high levels of employee performance improvement.com Page 97 .Object Data Store Reference . and/or successful employee development efforts.8 High Performer Growth Rate HR Metric: High Performer Growth Rate Formula: (Performance Appraisal Participants.

Sample Human Resource Metrics Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Performance Appraisal Participants.Field Import/Integration Reference (CSV file / API) Formula Data Item Performance Appraisal Participants. a result of 15% means that 15% of employees received a higher rating in the current period than in their previous appraisal.Field Import Details Data Source .Rating High HCM Mashup Builder Location Data Store Reference .Object Data Store Reference . Application: Measurement of Performance Appraisal Upgrades for purposes determining the effectiveness of the performance appraisal system and/or employee development efforts.System Data Source .Field Import/Integration Reference (CSV file / API) 12.9 Employee Upgrade Rate HR Metric: Employee Upgrade Rate Formula: (Performance Appraisal Participants. or any other programs linked to performance ratings.Field Import Details Data Source .com Page 98 .Rating Increase / Performance Appraisal Participants) * 100 Description: Percentage of performance appraisal participants receiving a higher rate than the previous rating.Previous Rating Non-High HCM Mashup Builder Location Data Store Reference .System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Competitive Edge Technology – January 2012 – www. Commentary: For example. this measure can offer an indication of whether employees are improving their performance and where pockets of improved performance can be found. When performance is accurately assessed and ratings are accurately applied. Management may also find it useful to monitor rating increases because of their effects on bonus or other compensation plans.cet-hr.Object Data Store Reference .

Sample Human Resource Metrics
Interpretation:

Formula Data Item Performance Appraisal Participants.Rating
Increase HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

Formula Data Item Performance Appraisal Participants
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

12.10 Employee Turnaround Rate
HR Metric: Employee Turnaround Rate Formula: (Performance Appraisal Participants.Previous Rating Low.Rating Increase / Performance Appraisal Participants.Previous Rating Low) * 100 Description: Percentage of employees receiving a poor performance rating at their preceding review whose rating increased during the period. Application: Measurement of the organizations ability to improve poor performance using the performance appraisal system and/or specific employee development initiatives. Commentary: For example, a result of 20% indicates that 20% of employees who were lowrated at their previous review received a non-low rating at their most recent review. Assuming performance ratings are judged and applied accurately, this measure provides an indication of the improvement an organization is able to effect in low performers. Turnarounds may be attributed to changes employees make in their own performance, changes driven by managerial focus and coaching, changes driven by training, or a combination of these. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation:

Formula Data Item Performance Appraisal Participants.Previous
Rating Low.Rating Increase Competitive Edge Technology – January 2012 – www.cet-hr.com Page 99

Sample Human Resource Metrics
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

Formula Data Item Performance Appraisal Participants.Previous
Rating Low HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

12.11 Average Performance Appraisal Rating
HR Metric: Average Performance Appraisal Rating Formula: Total Performance Appraisal Rating / Performance Appraisal Occurrences Description: Average performance appraisal rating of performance appraisals delivered during the period. Application: Useful when comparing the performance of different employee segments. Commentary: This measure indicates the mean performance appraisal rating for all performance appraisal participants in the reporting period. Organizations that give qualitative performance ratings (e.g., Meets, Exceeds) must convert each rating to a numeric equivalent to calculate an average. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation:

Formula Data Item Total Performance Appraisal Rating
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

Formula Data Item Performance Appraisal Occurrences
Competitive Edge Technology – January 2012 – www.cet-hr.com Page 100

Sample Human Resource Metrics
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

Competitive Edge Technology – January 2012 – www.cet-hr.com

Page 101

1 Employee Engagement Index HR Metric: Employee Engagement Index Formula: Survey Results Description: Relative measure of employee's engagement in their work. Employee engagement is thus distinct from employee commitment. It is designed to measure the extent to which employees contribute their discretionary effort to the firm. It is based on survey questions that assess factors such as the effort and enthusiasm they put into their daily activities.cet-hr. Application: Measurement of employee engagement for purposes of predicting productivity and/or as a tool for analytically deriving the reasons for low engagement so they can be addressed before they lead to low productivity.Sample Human Resource Metrics 13. which measures attachment to the firm and views of the firm as a great place work.Object Data Store Reference . Productivity 13.Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www. Commentary: Organizations typically measure employee engagement using survey results.System Data Source . The Employee Engagement Index measures employees’ engagement with their jobs or day-to-day work. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Survey Results HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source . Each survey will likely have a different set of questions or methodologies for measuring employee engagement.com Page 102 .

Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Rehires HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) 14. Commentary: Rehire Rate indicates the percentage of external hires during the period that are former employees of the organization.Object Data Store Reference .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item External Hires HCM Mashup Builder Location Data Store Reference .2 Recruitment Source Ratio HR Metric: Recruitment Source Ratio Formula: Internal Hires / External Hires Description: Number of internal hires for every external hire. Application: For one reason or another the organization may wish to tilt recruitment toward hiring internally or externally or may have a specific ratio in mind.1 Rehire Rate HR Metric: Rehire Rate Formula: (Rehires / External Hires) *100 Description: Rehires as a percentage of total external hires.cet-hr.com Page 103 . Reasons include reducing Competitive Edge Technology – January 2012 – www.System Data Source . Application: Useful for organizations that have specific initiatives around rehires.Field Import Details Data Source .System Data Source .Field Import Details Data Source . such as alumni tracking processes or alumni networks. Recruitment 14.Sample Human Resource Metrics 14.

Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Internal Hires HCM Mashup Builder Location Data Store Reference . Internal hires are often calculated to include all internal movements.Object Data Store Reference . and demotions. For one reason or another the organization may wish to tilt recruitment toward particular sources. Application: Determining the % of hiring by source. Reasons may include reducing recruitment expenses.Field Import Details Data Source . rehire. increasing retention rates.3 Recruitment Source Breakdown HR Metric: Recruitment Source Breakdown Formula: (External Hires. increasing hiring quality. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Competitive Edge Technology – January 2012 – www.Object Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item External Hires HCM Mashup Builder Location Data Store Reference . increasing retention rates. increasing internal development opportunities. including referral.Field Import/Integration Reference (CSV file / API) 14. such as transfers. promotions. etc.Field Import Details Data Source . increasing hiring quality. Commentary: A recruitment ratio of four means that the organization has made four internal placements to vacant positions for every one external hire. agency.[Source Group] / External Hires ) *100 Description: Distribution of external hires by recruitment source.System Data Source .Sample Human Resource Metrics recruitment expenses.com Page 104 . etc.cet-hr.System Data Source . etc.

cet-hr.Field Import/Integration Reference (CSV file / API) Formula Data Item External Hires HCM Mashup Builder Location Data Store Reference .[Source Group] HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .System Data Source . In other words.Object Data Store Reference .Field Import Details Data Source .Sample Human Resource Metrics Formula Data Item External Hires.com Page 105 .Object Data Store Reference . Application: Measuring the rate of change of job roles.System Data Source .New Postions HCM Mashup Builder Location Data Store Reference . how many are into new postions and how many are replacing people who have terminated or transferred out of existing positions? A result of this measure of .System Data Source .New Postions / Hires.Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Field Import Details Data Source . including internal and external hires.Field Import/Integration Reference (CSV file / API) 14. Commentary: New Postion Recruitment Ratio compares the number of newly created positions to the number of replacement positions during a period. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Hires.Object Data Store Reference .4 New Position Recruitment Ratio HR Metric: New Position Recruitment Ratio Formula: Hires.5 indicates there was one new positions hire for every two replacement position hires during the period. across all the organization's hires.Replacement Positions Description: Ratio of new position hires to replacement hires.

Field Import/Integration Reference (CSV file / API) Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference . as a percentage of average headcount.New Positions / Average Headcount) * 100 Description: Hires into newly created positions (including internal and external hires). Commentary: New Position Recruitment Rate shows the number of newly created positions in relation to the size of the workforce.Field Import/Integration Reference (CSV file / API) 14.Object Data Store Reference .Field Import Details Data Source . or it may mean creating a Marketing Analyst position whose title did not previously exist for the organization.Replacement Positions HCM Mashup Builder Location Data Store Reference .System Data Source .Object Data Store Reference .Field Import Details Data Source .New Positions HCM Mashup Builder Location Data Store Reference .Sample Human Resource Metrics Formula Data Item Hires.System Data Source .Field Import Details Data Source . A "new position" is not necessarily one for which the title and the role have never existed before filling a new position may mean expanding a group of four analysts to become five analysts.Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.com Page 106 .5 New Position Recruitment Rate HR Metric: New Position Recruitment Rate Formula: (Hires.cet-hr.Object Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Hires.System Data Source . Application: Measuring the rate of change of job roles.

Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item External Hires HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .Object Data Store Reference .Sample Human Resource Metrics 14.System Data Source . Commentary: This measure is used to monitor "churn" of the workforce.6 Net Hire Ratio HR Metric: Net Hire Ratio Formula: External Hires / Terminations Description: The number of external hires for every termination during the reporting period. Competitive Edge Technology – January 2012 – www.cet-hr. the rate at which employees are entering the organization.Field Import/Integration Reference (CSV file / API) 14.7 External Hire Rate HR Metric: External Hire Rate Formula: (External Hires / Average Headcount) * 100 Description: External hires as a percentage of average headcount during the reporting period.System Data Source . Commentary: Net Hire Ratio measures the total number of external hires that replace terminated employees. and the hiring volume as an outcome of recruitment activities.Field Import Details Data Source .com Page 107 .Field Import/Integration Reference (CSV file / API) Formula Data Item Terminations HCM Mashup Builder Location Data Store Reference . Application: Monitoring headcount levels over time in support of cost management initiatives or growth strategies.Field Import Details Data Source .

Object Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Object Data Store Reference .Sample Human Resource Metrics Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item External Hires HCM Mashup Builder Location Data Store Reference .cet-hr.Field Import Details Data Source .System Data Source .System Data Source .com Page 108 .Field Import Details Data Source .

< 1-Year Tenure Formula: Total Termination Value. low-tenure terminations might also signal potential failures of recruiting and onboarding processes.1 Turnover Cost Rate. While this measure does not indicate whether turnover costs among low-tenure employees is high or low. Also as a measure of staffing effectiveness.Object Data Store Reference .< 1-Year Tenure HR Metric: Turnover Cost Rate. Application: Measuring the cost of low tenure employee attrition.Field Import Details Data Source .< 1-Year Tenure HCM Mashup Builder Location Data Store Reference . However. The higher the result for this measure. Staffing Effectiveness 15. New Hire Turnover Contribution can help an employer to approximate the magnitude of turnover costs driven by recruiting and onboarding issues as compared to other potential turnover issues.System Data Source . it does indicate the extent to which the turnover costs are driven by low-tenure employees. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Total Termination Value.Sample Human Resource Metrics 15. the greater the volume of turnover costs that might be prevented through recruiting and onboarding improvement.Object Data Store Reference . Low-tenure terminations carry with them similar costs and productivity losses to other terminations.Field Competitive Edge Technology – January 2012 – www. Most organizations experience their highest turnover among low-tenure employees. Commentary: Turnover Cost Rate—< 1-Year Tenure measures the percentage of termination costs that come from employees with less than one year of tenure. Therefore.cet-hr.Field Import/Integration Reference (CSV file / API) Formula Data Item Total Termination Value HCM Mashup Builder Location Data Store Reference .< 1-Year Tenure / Total Termination Value Description: Cost of turnover for employees with less than one year of tenure as a percentage of the total turnover cost.com Page 109 . A result of 40% means that 40% of all termination costs are from these low-tenure employees.

Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Terminations.System Data Source .System Data Source .Short Tenure / Terminations) * 100 Description: Terminations of short-tenure employees as a percentage of total terminations during the reporting period. While this measure does not indicate whether turnover among short-tenure employees is high or low.Short Tenure HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source . Application: Analysis of employee of turnover.com Page 110 .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 15. it does indicate the extent to which the turnover experienced by the organization comes from short-tenure employees.3 Sign-On Bonus Rate Competitive Edge Technology – January 2012 – www.Sample Human Resource Metrics Import Details Data Source .Field Import/Integration Reference (CSV file / API) 15. Commentary: New Hire Turnover Contribution measures the percentage of terminations that come from “short-tenure” employees.cet-hr.Field Import/Integration Reference (CSV file / API) Formula Data Item Terminations HCM Mashup Builder Location Data Store Reference .System Data Source .2 New Hire Turnover Contribution HR Metric: New Hire Turnover Contribution Formula: (Terminations.Object Data Store Reference .Field Import Details Data Source . A result of 30% means that 30% of all terminations were of employees with short tenure.

cet-hr.Sign-On Bonus / External Hires) * 100 Description: Percentage of external hires receiving a sign-on bonus.Field Import Details Data Source . Application: Measurement of the Referral Program.System Data Source .Object Data Store Reference .Sign-On Bonus HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item External Hires HCM Mashup Builder Location Data Store Reference . Application: Measurement of the usage of Sign-On Bonuses.Field Import Details Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Referrals HCM Mashup Builder Location Competitive Edge Technology – January 2012 – www.System Data Source .Field Import/Integration Reference (CSV file / API) 15. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item External Hires.Object Data Store Reference .4 Referral Rate HR Metric: Referral Rate Formula: (Referrals / Average Headcount) * 100 Description: Candidate referrals as a percentage of average headcount.Sample Human Resource Metrics HR Metric: Sign-On Bonus Rate Formula: (External Hires.com Page 111 .

Sample Human Resource Metrics Data Store Reference .cet-hr.Field Import/Integration Reference (CSV file / API) 15.Object Data Store Reference .5 Referral Conversion Rate HR Metric: Referral Conversion Rate Formula: (External Hires.Object Data Store Reference .System Data Source .Object Data Store Reference .Field Import Details Data Source .Object Data Store Reference .System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item External Hires.Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Referrals HCM Mashup Builder Location Data Store Reference .System Data Source .System Data Source . Application: Measure of the success of the Referral Program.Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Referrals HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference .Referrals / Referrals) * 100 Description: Referrals hired as a percentage of total referrals.com Page 112 .Field Import Details Data Source .Field Import Details Data Source .

Object Data Store Reference . such as relocation allowances and agency fees. the costs of sending communications or printing collateral. Commentary: Recruitment costs include direct costs of filling positions. agency fees. etc.7 Recruitment Cost Per Hire HR Metric: Recruitment Cost Per Hire Formula: Recruitment Expense / Hires Competitive Edge Technology – January 2012 – www. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Recruitment Expense. advertising. Recruitment costs are also likely to include the overhead costs of running a recruiting function.Object Data Store Reference . recruitment expenses can include indirect productivity costs of hiring managers and other called upon to interview candidates.Sample Human Resource Metrics 15.Field Import/Integration Reference (CSV file / API) Formula Data Item Recruitment Expense HCM Mashup Builder Location Data Store Reference .System Data Source . such as travel. etc.cet-hr. though such costs are difficult to quantify. such as advertising costs.Field Import/Integration Reference (CSV file / API) 15.Field Import Details Data Source .[Type] HCM Mashup Builder Location Data Store Reference . the costs of maintaining a resume bank.com Page 113 . Application: Isolating recruiting costs and wish to monitor the relative magnitude of direct costs.Field Import Details Data Source . In addition. and relocation allowances. travel reimbursement of candidates or interviewers. compensation. screening tests.System Data Source .6 Recruitment Expense Breakdown HR Metric: Recruitment Expense Breakdown Formula: (Recruitment Expense.[Type] / Recruitment Expense) * 100 Description: Distribution of recruitment expenses by type. such as the salaries of recruiters.

Recruitment costs are also likely to include the overhead costs of running a recruiting function.cet-hr.Field Import Details Data Source .5 for On-Time Delivery Factor indicates that. on average. In addition. travel reimbursement of candidates or interviewers.Field Import/Integration Reference (CSV file / API) 15. hires start two and a half days prior to their need-by dates. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Recruitment Expense HCM Mashup Builder Location Data Store Reference .System Data Source . such as advertising costs. and relocation allowances. Commentary: Recruitment costs include direct costs of filling positions.Object Data Store Reference . Application: Measurement of recruiting efficiency. hires start four days after their need-by dates. such as the salaries of recruiters. Competitive Edge Technology – January 2012 – www. the costs of maintaining a resume bank.Field Import Details Data Source .8 On-Time Talent Delivery Factor HR Metric: On-Time Talent Delivery Factor Formula: Total Days Deviation from Need-By Date / Offers. agency fees. including internal and external hires.Field Import/Integration Reference (CSV file / API) Formula Data Item Hires HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .com Page 114 . Commentary: A result of -2.System Data Source .Sample Human Resource Metrics Description: Recruitment expense per hire. Application: A measurement of staffing timeliness.Accepted Description: Average number of days that hired employee start dates differ from requisition need-by dates. etc. A result of 4. the costs of sending communications or printing collateral.0 indicates that. screening tests. recruitment expenses can include indirect productivity costs of hiring managers and other called upon to interview candidates. though such costs are difficult to quantify. on average.

com Page 115 .Accepted HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item Offers.System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Offers.Accepted / Offers. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Offers.Accepted HCM Mashup Builder Location Data Store Reference .9 Offer Acceptance Rate HR Metric: Offer Acceptance Rate Formula: (Offers.System Data Source .Sample Human Resource Metrics Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Total Days Deviation from Need-By Date HCM Mashup Builder Location Data Store Reference .cet-hr.Field Import Details Data Source .Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) 15.Field Import Details Data Source .Extended) * 100 Description: Offers accepted as a percentage of offers extended.System Data Source .Object Data Store Reference .Extended Competitive Edge Technology – January 2012 – www. Application: Measurement of staffing effectiveness.Object Data Store Reference .Object Data Store Reference .

Object Data Store Reference .cet-hr. Application: A measure of staffing effectiveness.Field Import/Integration Reference (CSV file / API) 15. Application: A measure of staffing effectiveness.com Page 116 .System Data Source .Field Import Details Data Source .Object Data Store Reference .Field Import Details Data Source . Commentary: New Hire Performance Satisfaction represents a survey index or set of questions posed to the managers of recent hires to determine the performance levels of those recent hires.Sample Human Resource Metrics HCM Mashup Builder Location Data Store Reference .11 New Hire Performance Satisfaction HR Metric: New Hire Performance Satisfaction Formula: Survey Results Description: An indication of how well recent hires are performing within their positions. Commentary: New Hire Satisfaction with recruiting represents a survey index or set of questions for recent hires to determine their satisfaction with the recruitment process.System Data Source .10 New Hire Satisfaction With Recruiting HR Metric: New Hire Satisfaction With Recruiting Formula: Survey Results Description: An indication of how satisfied recent hires were with the recruiting process. Dashboard: Time series – bar chart Competitive Edge Technology – January 2012 – www. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Survey Results HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) 15.

Field Import Details Data Source .Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) 15.System Data Source .Sample Human Resource Metrics Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Survey Results HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .Object Data Store Reference .Object Data Store Reference .Short Tenure / External Hires) * 100 Description: Terminations of low-tenure employees as a percentage of total hires during the reporting period. Application: A measure of staffing effectiveness.System Data Source .Object Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Terminations.Short Tenure HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www. New Hire Tenure instead compares "short tenure" terminations to the number of external hires made within the period. As an alternative to viewing termination rates within various tenure levels.cet-hr.12 New Hire Failure Factor HR Metric: New Hire Failure Factor Formula: (Terminations.com Page 117 .Field Import/Integration Reference (CSV file / API) Formula Data Item External Hires HCM Mashup Builder Location Data Store Reference .System Data Source .

Interviewed HCM Mashup Builder Location Data Store Reference .Sample Human Resource Metrics 15.Object Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item Offers. Application: This measure is one in a series that provides an indication of the proportion of candidates admitted through various gates in the recruiting process. Application: This measure is one in a series that provides an indication of the proportion of candidates admitted through various gates in the recruiting process. Competitive Edge Technology – January 2012 – www.com Page 118 .cet-hr.Extended / Applicants/Interviewed) * 100 Description: Offers extended as a percentage of distinct applicants interviewed during the period.System Data Source .Interviewed / Offers.13 Interviewee Ratio HR Metric: Interviewee Ratio Formula: Applicants. Commentary: For example. a result of 10% means that 10% of interviewed applicants received job offers.System Data Source .Accepted HCM Mashup Builder Location Data Store Reference .Accepted Description: Average number of applicants interviewed for each internal and external hire.Object Data Store Reference .Field Import Details Data Source .Field Import Details Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Applicants.14 Interviewee Offer Rate HR Metric: Interviewee Offer Rate Formula: (Offers.Field Import/Integration Reference (CSV file / API) 15.

Field Import/Integration Reference (CSV file / API) Formula Data Item Applicants/Interviewed HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .System Data Source .cet-hr.Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Field Import Details Data Source .System Data Source .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 15. Application: A measure of staffing timeliness.com Page 119 .Object Data Store Reference .Field Import Details Data Source .Extended HCM Mashup Builder Location Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Total days to Start HCM Mashup Builder Location Data Store Reference .Sample Human Resource Metrics Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Offers.15 Average Time to Start HR Metric: Average Time to Start Formula: Total days to Start / Hires Description: Average number of days elapsed between requisition date and start date for internal and external hires.System Data Source .Field Import Details Data Source .

com Page 120 .System Data Source .Field Import/Integration Reference (CSV file / API) 15. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Total Days to Fill HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .cet-hr.Sample Human Resource Metrics Formula Data Item Hires HCM Mashup Builder Location Data Store Reference .System Data Source .Object Data Store Reference .Field Import Details Data Source .Accepted Description: Average number of days elapsed between requisition date and offer acceptance for internal and external hires.Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 15.Accepted HCM Mashup Builder Location Data Store Reference .System Data Source . Application: A measurement of staffing timeliness.Object Data Store Reference .17 Average Sign-On Bonus Expense HR Metric: Average Sign-On Bonus Expense Formula: Sign-On Bonus Expense / External Hires.Field Import Details Data Source .16 Average Time to Fill HR Metric: Average Time to Fill Formula: Total Days to Fill / Offers.Field Import/Integration Reference (CSV file / API) Formula Data Item Offers.Sign-On Bonus Competitive Edge Technology – January 2012 – www.

com Page 121 . Application: A measurement of staffing efficiency.Accepted) Description: Average number of interviews conducted with the hired candidate for each internal and external hire. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Interviews.Object Data Store Reference . how many interviews that person had before being hired.Sample Human Resource Metrics Description: Average sign-on bonus received by external hires given a sign-on bonus.Applicants. Commentary: Average Interviews per Hire indicates.Sign-On Bonus HCM Mashup Builder Location Data Store Reference .System Data Source .Offers.Applicants. for each person hired within a period.Field Import Details Data Source .System Data Source .Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) 15.Field Import/Integration Reference (CSV file / API) Formula Data Item External Hires. a result of 5.5 means that people hired had an average of 5.Accepted Competitive Edge Technology – January 2012 – www.18 Average Interviews Per Hire HR Metric: Average Interviews Per Hire Formula: (Interviews. For example.cet-hr.Offers.Accepted / Applicants. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Sign-On Bonus Expense HCM Mashup Builder Location Data Store Reference . Application: Measuring the usage of sign-on bonuses.Object Data Store Reference .5 interviews during the recruiting process.Offers.

System Data Source . Commentary: This measure is one in a series that provides an indication of the proportion of candidates admitted through various gates in the recruiting process.Field Competitive Edge Technology – January 2012 – www.Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 15.cet-hr. Application: Measuring the applicant screening resources required from a job applicant pool.Object Data Store Reference .Offers.Object Data Store Reference .Accepted Description: Average number of applicants for each internal and external hire.System Data Source .Sample Human Resource Metrics HCM Mashup Builder Location Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Applicants HCM Mashup Builder Location Data Store Reference .19 Applicant Ratio HR Metric: Applicant Ratio Formula: Applicants / Offers.Field Import Details Data Source .com Page 122 .Accepted HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Offers.Field Import Details Data Source .Object Data Store Reference .Accepted HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item Applicants.

com Page 123 .System Data Source .20 Applicant Interview Rate HR Metric: Applicant Interview Rate Formula: (Applicants. Commentary: A result of 20% means that 20% of all applicants are interviewed. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Applicants.Field Import/Integration Reference (CSV file / API) 15.System Data Source .Sample Human Resource Metrics Import Details Data Source .Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.System Data Source .cet-hr.Object Data Store Reference .Interviewed / Applicants) * 100 Description: Percentage of applicants that are interviewed during a period.Interviewed HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item Applicants HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .Field Import Details Data Source . Application: Measuring the balance between interviewing "enough" candidates to provide a sufficient sampling of the qualified candidate pool and straining the recruiting process by interviewing an excessive number of candidates.Object Data Store Reference .

Commentary: A result of 1. Formula Data Item Training Expense HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .com Page 124 .000 means that there are 1.cet-hr. Training 16.Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.1 Training Total Compensation Expense Rate HR Metric: Training Total Compensation Expense Rate Formula: (Training Expense / Total Compensation Expense) * 100 Description: Training expense as a percentage of total compensation expense.Field Import Details Data Source .Object Data Store Reference .Training Function Description: Number of employees for every full-time equivalent training function employee.Field Import/Integration Reference (CSV file / API) 16.000 employees in the organization for every full-time equivalent training staff member.System Data Source .Object Data Store Reference .System Data Source .2 Training Staff Ratio HR Metric: Training Staff Ratio Formula: Average Headcount / FTE.Sample Human Resource Metrics 16.System Data Source . Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Total Compensation Expense HCM Mashup Builder Location Data Store Reference .

System Data Source . Survey instruments. improved quality.Field Import Details Data Source . While individual organizations may use various survey instruments to assess Training Quality. a commonly used approach is that developed by Donald Kirkpatrick in the late 1950s. attitudes changed.4 Training Penetration Rate HR Metric: Training Penetration Rate Formula: ((Employees Completing Course(s) / Total Employees to Be Trained)) * 100 Description: Percentage of employees completing specific course or content training.System Data Source . speaker. Level Four: Results—Measures the results of training programs. including skills improved.cet-hr. Commentary: Training Quality presents a gauge of the effectiveness of training. Level Three: Behavior—Measures the extent to which participants change their behavior on the job as a result of knowledge they acquire during training. including topic.Field Import Details Data Source . Training Quality may be assessed at any of four progressive levels. Under the Kirkpatrick approach. assessments. and reduced costs.Object Data Store Reference .3 Training Quality HR Metric: Training Quality Formula: Survey Results Description: A relative measure of the effectiveness of training courses. reduced turnover.Training Function HCM Mashup Builder Location Data Store Reference . schedule. etc.Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 16. tests. and other tools may be used to develop an index for Training Quality at any or all of these levels for various training courses. etc. including higher productivity. Level Two: Learning—Measures the knowledge trainees acquire during the program. Competitive Edge Technology – January 2012 – www.Field Import/Integration Reference (CSV file / API) 16.     Level One: Reaction—Measures trainees’ satisfaction with aspects of the training program. increased sales. Formula Data Item Survey Results HCM Mashup Builder Location Data Store Reference . larger profits.Sample Human Resource Metrics Formula Data Item FTE.com Page 125 .

Field Import/Integration Reference (CSV file / API) Formula Data Item Total Employees to Be Trained HCM Mashup Builder Location Data Store Reference . Formula Data Item Total Training Hours HCM Mashup Builder Location Data Store Reference .com Page 126 .Object Data Store Reference . an organization might measure the percentage of employees that have taken any courses related to management development.Object Data Store Reference .System Data Source . For example.Field Import/Integration Reference (CSV file / API) Formula Data Item Training Occurrences HCM Mashup Builder Location Data Store Reference .5 Training Hours Per Occurrence HR Metric: Training Hours Per Occurrence Formula: Total Training Hours / Training Occurrences Description: Average number of training hours per training occurrence.Field Import Details Data Source .System Data Source .Sample Human Resource Metrics Commentary: Training Penetration Rate measures the percentage of employees completing a course or a content area of training.Field Import Details Data Source . Formula Data Item Employees Completing Course(s) HCM Mashup Builder Location Data Store Reference . For this purpose a Training Penetration Rate of 80% indicates that 80% of employees eligible to take a management development course have done so.Field Import/Integration Reference (CSV file / API) 16.Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Field Import Details Data Source .System Data Source .Object Data Store Reference .Object Data Store Reference .Field Import Details Data Source .System Data Source .cet-hr.

Object Data Store Reference .Object Data Store Reference .com Page 127 .System Data Source .Field Import Details Data Source .Field Import Details Data Source .System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .6 Training Hours Per FTE HR Metric: Training Hours Per FTE Formula: Total Training Hours / FTE Description: Average number of training hours per full-time equivalent employee. Formula Data Item Training Expense HCM Mashup Builder Location Data Store Reference . Formula Data Item Total Training Hours HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .Field Import Details Data Source .cet-hr.System Data Source .Sample Human Resource Metrics 16.Field Import/Integration Reference (CSV file / API) 16.7 Training Expense Per Employee HR Metric: Training Expense Per Employee Formula: Training Expense / Average Headcount Description: Average training expense per employee.Field Competitive Edge Technology – January 2012 – www.System Data Source .Field Import Details Data Source .

Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Distinct Courses Offered.Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Distinct Courses Offered HCM Mashup Builder Location Data Store Reference . the data are presented as a percentage of the total distinct course offerings. leadership development. or other relevant categorizations.e.Field Import/Integration Reference (CSV file / API) 16.Field Import Details Data Source .8 Training Course Content Breakdown HR Metric: Training Course Content Breakdown Formula: (Distinct Courses Offered. product. elearning.System Data Source .System Data Source . etc. i. This breakdown measure can help an organization better understand where training resources are focused and what types of courses are emphasized..[Content Type] / Distinct Courses Offered) * 100 Description: Distribution of training courses by content type. managerial. classroom. orientation. such as technical. e.com Page 128 .[Content Type] HCM Mashup Builder Location Data Store Reference . Graphically.g..9 Training Channel Delivery Mix HR Metric: Training Channel Delivery Mix Formula: (Distinct Courses Offered. customer service.cet-hr. Commentary: Training Course Content Breakdown provides the percentages of various content types of distinct courses offered.Object Data Store Reference . a stacked bar graph. Competitive Edge Technology – January 2012 – www.Object Data Store Reference .Sample Human Resource Metrics Import/Integration Reference (CSV file / API) 16.[Delivery Type] / Distinct Courses Offered) * 100 Description: Breakdown of training course offerings by delivery type.

Field Import Details Data Source . or with the training function as a whole.Object Data Store Reference .Object Data Store Reference . Commentary: Employee Satisfaction with Training represents a survey index or set of questions for employees to determine their satisfaction with the quality and effectiveness of the training function.cet-hr.10 Employee Satisfaction with Training HR Metric: Employee Satisfaction with Training Formula: Survey Results Description: A relative measure of employees’ satisfaction with the training function. quality of instructors. Employees’ satisfaction levels with the training function typically represent a mixture of perceptions of quality of training. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Survey Results HCM Mashup Builder Location Competitive Edge Technology – January 2012 – www.Field Import/Integration Reference (CSV file / API) 16.System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Distinct Courses Offered HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source . Survey questions may ask employees about satisfaction with particular courses. with particular curriculum areas or delivery types. Training satisfaction surveys are typically administered either at the conclusion of a course or in an HR-related or general employee survey.Sample Human Resource Metrics Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Distinct Courses Offered.[Delivery Type] HCM Mashup Builder Location Data Store Reference . depending on the survey used. and value received. Such a measure or index may be titled differently. convenience.com Page 129 . breadth of training available.System Data Source .

Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item E-Learning Courses Initiated.12 Average Training Class Size HR Metric: Average Training Class Size Formula: Total Training Participants / Courses Conducted Description: Average number of employees trained per class offered.Abandoned HCM Mashup Builder Location Data Store Reference .11 E-Learning Abandonment Rate HR Metric: E-Learning Abandonment Rate Formula: (E-Learning Courses Initiated.Abandoned / E-Learning Courses Initiated) * 100 Description: Percentage of courses begun.Field Import Details Data Source .Object Data Store Reference .System Data Source .System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Competitive Edge Technology – January 2012 – www.Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) 16. but not completed.Object Data Store Reference .Field Import Details Data Source . using learning technologies.cet-hr.Field Import/Integration Reference (CSV file / API) Formula Data Item E-Learning Courses Initiated HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) 16.System Data Source .com Page 130 .Sample Human Resource Metrics Data Store Reference .Object Data Store Reference .

com Page 131 .cet-hr.System Data Source .Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Sample Human Resource Metrics Interpretation: Formula Data Item Average Training Class Size HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .Field Import Details Data Source .

Most organizations experience their highest turnover among low-tenure employees. Commentary: Turnover Cost Rate—< 1-Year Tenure measures the percentage of termination costs that come from employees with less than one year of tenure.< 1-Year Tenure / Total Termination Value Description: Cost of turnover for employees with less than one year of tenure as a percentage of the total turnover cost. While this measure does not indicate whether turnover costs among low-tenure employees is high or low. The higher the result for this measure.1 Turnover Cost Rate. it does indicate the extent to which the turnover costs are driven by low-tenure employees.< 1-Year Tenure HCM Mashup Builder Location Data Store Reference .com Page 132 .Sample Human Resource Metrics 17. Therefore. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Total Termination Value. Turnover/Retention 17. A result of 40% means that 40% of all termination costs are from these low-tenure employees. New Hire Turnover Contribution can help an employer to approximate the magnitude of turnover costs driven by recruiting and onboarding issues as compared to other potential turnover issues.< 1-Year Tenure Formula: Total Termination Value.Object Data Store Reference .cet-hr. Also as a measure of staffing effectiveness.< 1-Year Tenure HR Metric: Turnover Cost Rate. However.Field Import Details Data Source .Object Data Store Reference .System Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Total Termination Value HCM Mashup Builder Location Data Store Reference . low-tenure terminations might also signal potential failures of recruiting and onboarding processes. Application: Measuring the cost of low tenure employee attrition.Field Competitive Edge Technology – January 2012 – www. Low-tenure terminations carry with them similar costs and productivity losses to other terminations. the greater the volume of turnover costs that might be prevented through recruiting and onboarding improvement.

2 Termination Value Per FTE HR Metric: Termination Value Per FTE Formula: Total Termination Value / FTE Description: The value of all terminations during the period per full-time equivalent employee.System Data Source . Direct costs generally include departure costs (e. and new hire costs (e.Field Import Details Data Source .. increased salary over previous employee).Field Import Details Data Source .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Total Termination Value HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) 17.g. lost productivity while peers “cover” the vacancy. vacancy costs (e. recruiting advertising).g.g. temporary replacement help. Commentary: Termination Value per FTE represents the cost of all terminations to the organization.System Data Source . relocation. relative to workforce size.Sample Human Resource Metrics Import Details Data Source . screening.com Page 133 . and the ramp-up time to productivity required for the replacement employee.. Other costs can include decreased morale.System Data Source . accrued vacation).Object Data Store Reference .cet-hr.Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference . Application: Measuring the cost of employee turnover. the lost productivity of recruiters and hiring managers for recruiting a replacement. Employee terminations can carry direct costs as well as efficiency and productivity costs or customer service deterioration..

Voluntary HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .g.com Page 134 .Field Import/Integration Reference (CSV file / API) Formula Data Item Terminations. recruiting advertising). accrued vacation). Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Total Termination Value. increased salary over previous employee).4 Average Termination Value HR Metric: Average Termination Value Formula: Total Termination Value / Terminations Competitive Edge Technology – January 2012 – www. and the ramp-up time to productivity required for the replacement employee.Field Import Details Data Source . Commentary: Average Voluntary Termination Value represents the average cost of an individual voluntary termination to the organization.Voluntary / Terminations.g. Direct costs generally include departure costs (e. Application: Measuring the cost of employee turnover. temporary replacement help.Field Import/Integration Reference (CSV file / API) 17. relocation.Sample Human Resource Metrics 17.Voluntary HCM Mashup Builder Location Data Store Reference .System Data Source . lost productivity while peers “cover” the vacancy. the lost productivity of recruiters and hiring managers for recruiting a replacement.cet-hr.. vacancy costs (e. and new hire costs (e.. Employee terminations can carry direct costs as well as efficiency and productivity costs or customer service deterioration.Voluntary Description: The average value of each voluntary termination during the reporting period.Field Import Details Data Source ..3 Average Voluntary Termination Value HR Metric: Average Voluntary Termination Value Formula: Total Termination Value. Other costs can include decreased morale.Object Data Store Reference .g.System Data Source . screening.

accrued vacation). Commentary: Average Termination Value represents the average cost of an individual termination to the organization. lost productivity while peers “cover” the vacancy.Object Data Store Reference .System Data Source . increased salary over previous employee).System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Total Termination Value HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .g.Object Data Store Reference . In aggregate. vacancy costs (e. of employees..5 Offer Fit Index HR Metric: Offer Fit Index Formula: Survey Results Description: Relative measure of employees' perceptions of offer fit with the organization. relocation. and the ramp-up time to productivity required for the replacement employee. Direct costs generally include departure costs (e.g. screening.com Page 135 . and new hire costs (e. The Competitive Edge Technology – January 2012 – www. temporary replacement help. Application: The Offer Fit Index measures the degree of alignment between the organization’s value proposition and the values. Other costs can include decreased morale.Sample Human Resource Metrics Description: The average value of each termination during the reporting period. Employee terminations can carry direct costs to an organization.g.Field Import/Integration Reference (CSV file / API) Formula Data Item Terminations HCM Mashup Builder Location Data Store Reference . as well as efficiency and productivity costs or customer service deterioration. recruiting advertising).Field Import Details Data Source ..Field Import/Integration Reference (CSV file / API) 17. or preferences. the lost productivity of recruiters and hiring managers for recruiting a replacement.cet-hr.. the Offer Fit Index describes the level of offer fit across a number of specific job factors. Application: Measuring the cost of employee turnover.

Each survey will likely have a different set of questions or methodologies for measuring this dimension. A high level of offer fit equates to a high degree of alignment between the organization’s value proposition (in terms of compensation and benefits. if those employees are at risk of departing for external opportunities. Application: Measurement of employee perceptions of external opportunities for purposes of predicting employee turnover and/or as a tool for analytically deriving the reasons for low commitment so they can be addressed before they lead to turnover issues. Commentary: Organizations typically measure perceived external market opportunity for employees using survey results.Field Import Details Data Source . This level of offer fit impacts employees’ commitment to the firm. engagement on the job.Sample Human Resource Metrics index is also diagnostic—it can be disaggregated to identify those elements of a firm’s employment value proposition that are more or less aligned with the preferences of employees. it assesses whether employees perceive a new job would be easy or difficult to find. work environment.cet-hr. In effect. The Market Opportunity Index measures employee perceptions of external job opportunities. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Survey Results HCM Mashup Builder Location Data Store Reference .6 Market Opportunity Index HR Metric: Market Opportunity Index Formula: Survey Results Description: Relative measure of employees' perceptions of labor market opportunities outside the organization. and likelihood of staying with or leaving the firm. Competitive Edge Technology – January 2012 – www. Low results for Market Opportunity Index are likely to negatively impact employees’ commitment and likelihood to stay with the organization.Field Import/Integration Reference (CSV file / API) 17. The metric is a proxy for the pull of a “tight” labor market. Commentary: Organizations typically measure offer fit using survey results. etc. work–life balance.Object Data Store Reference . and it represents an exogenous factor—external opportunities—that the firm cannot control.com Page 136 .) and the specific preferences of employees. Each survey will likely have a different set of questions or methodologies for measuring offer fit.System Data Source . Organizations can study undesirable results further to understand whether it can improve its standing among external market opportunities in employees’ eyes.

It is also distinct from employee engagement. Application: Measurement of employee intent to stay/leave for purposes of predicting employee turnover and/or as a tool for analytically deriving the reasons for turnover so they can be addressed before they lead to broader turnover issues.Object Data Store Reference . Employee retention is thus distinct from employee commitment. Commentary: Organizations typically measure likelihood of employee retention using survey results.Field Import Details Data Source . Each survey will likely have a different set of questions or methodologies for measuring likelihood of employee retention.cet-hr.Field Import Details Data Source . An Employee Retention Index measures the extent to which employees intend to leave the firm.com Page 137 .7 Employee Retention Index HR Metric: Employee Retention Index Formula: Survey Results Description: Relative measure of the likelihood that employees will remain with the organization. which measures the effort and enthusiasm employees put into their daily work.System Competitive Edge Technology – January 2012 – www.System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Survey Results HCM Mashup Builder Location Data Store Reference . It is based on survey questions assessing an employee’s intent to leave in the next year as well as actual job search behavior. which measures attachment to the firm and views of the firm as a great place to work.Field Import/Integration Reference (CSV file / API) 17.Sample Human Resource Metrics Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Survey Results HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .

System Data Source . for reasons such as resignation or retirement. Commentary: Voluntary Termination Rate measures the percentage of employees who left the organization on their own initiation during the reporting period. Commitment is distinct from employee engagement. such as their desire to spend their career with the firm and their views on the firm as a great place to work. Each survey will likely have a different set of questions or methodologies for measuring employee commitment.Voluntary / Average Headcount) * 100 Description: Voluntary terminations during the reporting period as a percentage of average headcount.Field Import/Integration Reference (CSV file / API) 17.Object Data Store Reference .Sample Human Resource Metrics Data Source .Field Import Details Data Source . An Employee Commitment Index measures an employee’s attachment and commitment to the firm or corporation. Voluntary terminations are thus different from involuntary.com Page 138 . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Survey Results HCM Mashup Builder Location Data Store Reference .9 Voluntary Termination Rate HR Metric: Voluntary Termination Rate Formula: (Terminations. Commentary: Organizations typically measure employee commitment using survey results. Competitive Edge Technology – January 2012 – www. It is based on a number of survey questions that measure employees’ commitment.Field Import/Integration Reference (CSV file / API) 17. which measures the effort and enthusiasm employees put into their daily work.8 Employee Commitment Index HR Metric: Employee Commitment Index Formula: Survey Results Description: Relative measure of employee's commitment to the organization Application: Measurement of employee commitment for purposes of predicting employee turnover and/or as a tool for analytically deriving the reasons for low commitment so they can be addressed before they lead to turnover issues.cet-hr.

Object Data Store Reference .com Page 139 . i.Field Import Details Data Source .. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Terminations. Graphically. the data are presented as a percentage of the total terminations.Field Import/Integration Reference (CSV file / API) 17.e.System Data Source . Commentary: Termination Reason Breakdown measures the composition of terminations by type of termination. Application: Analysis of employee turnover.[Termination Reason] / Terminations) * 100 Description: Distribution of terminations during a reporting period by type of termination.[Termination Reason] HCM Mashup Builder Location Competitive Edge Technology – January 2012 – www. a stacked bar graph of voluntary and involuntary terminations.Object Data Store Reference . including voluntary and involuntary termination reasons.Field Import/Integration Reference (CSV file / API) Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference .10 Termination Reason Breakdown HR Metric: Termination Reason Breakdown Formula: (Terminations. terminations such as firings or layoffs. A result of 15% means that voluntary terminations equated to 15% of the workforce.Voluntary HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .System Data Source .Sample Human Resource Metrics or employer-initiated. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Terminations.cet-hr.

Object Data Store Reference . For example.Sample Human Resource Metrics Data Store Reference . Commentary: Termination Rate measures the percentage of employees who left the organization during the reporting period.Field Import/Integration Reference (CSV file / API) 17. A result of greater than 100% indicates that terminations exceeded the average size of the workforce during the period.Field Import Details Data Source .Field Import Details Data Source .cet-hr. or cost reduction.System Data Source . a result of 20% indicates that terminations equated to 20% of the average size of the workforce.Object Data Store Reference .11 Termination Rate HR Metric: Termination Rate Formula: (Terminations / Average Headcount) *100 Description: Terminations during the reporting period as a percentage of average headcount.Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www. including both voluntary and involuntary separation reasons.System Data Source . productivity.Field Import/Integration Reference (CSV file / API) Formula Data Item Terminations HCM Mashup Builder Location Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Terminations HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .Object Data Store Reference . Application: Measurement of employee turnover for purposes of workforce planning that may include talent management.System Data Source .com Page 140 . It reflects the total employee turnover within the organization.

If the organization has 100 high performers and 10 high performers leave then the High Performer Turnover Rate = 10%.Field Import Details Data Source .Object Data Store Reference .[Performance Rating] HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .System Data Source .Sample Human Resource Metrics Formula Data Item Average Headcount HCM Mashup Builder Location Data Store Reference . or cost reduction.Field Import Details Data Source .12 Termination Breakdown By Performance Rating HR Metric: Termination Breakdown By Performance Rating Formula: (Terminations.System Data Source .[Performance Rating] HCM Mashup Builder Location Data Store Reference .[Performance Rating]) * 100 Description: Distribution of terminations during a reporting period by performance rating of terminating employees.Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 17.Field Competitive Edge Technology – January 2012 – www. Commentary: Termination Breakdown by Performance Rating indicates the percentage of employees who left from each performance group. Application: Measurement of employee turnover for purposes of workforce planning that may include talent management.[Performance Rating] / Average Headcount.Object Data Store Reference .cet-hr. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Terminations. For example.System Data Source . This does not mean that 10% of those who terminated are High Performers. productivity.Field Import/Integration Reference (CSV file / API) Formula Data Item Average Headcount.com Page 141 .

productivity. Commentary: Retention Rate for a specified period measures the percentage of all employees present at any point during the period that are still with the organization at the end of the period.System Data Source .Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item Start of Period Headcount + External Hires HCM Mashup Builder Location Data Store Reference .System Data Source . In a yearly view. this measure answers the question.com Page 142 .Field Import Details Data Source . or cost reduction.Field Import/Integration Reference (CSV file / API) 17.Terminations) / (Start of Period Headcount + External Hires) * 100 Description: Percentage of all headcount during the period that did not terminate.13 Retention Rate HR Metric: Retention Rate Formula: (Start of Period Headcount + External Hires .14 New Hire Turnover Contribution Competitive Edge Technology – January 2012 – www.Sample Human Resource Metrics Import/Integration Reference (CSV file / API) 17.cet-hr. “What percentage of all the people that have walked through our doors this year are still here?” A result of 80% indicates that 80% of employees that were with the organization at the start of the period or were hired during the period are still employed at the end of the period Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Start of Period Headcount + External Hires Terminations HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .Object Data Store Reference . Application: Measuring employee retention for purposes of workforce planning that may include talent development.

Field Import Details Data Source .Field Import Details Data Source .Short Tenure HCM Mashup Builder Location Data Store Reference .System Data Source . A result of 30% means that 30% of all terminations were of employees with short tenure.Object Data Store Reference .Short Tenure / Terminations) * 100 Description: Terminations of short-tenure employees as a percentage of total terminations during the reporting period.Sample Human Resource Metrics HR Metric: New Hire Turnover Contribution Formula: (Terminations. Competitive Edge Technology – January 2012 – www. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Terminations.Field Import/Integration Reference (CSV file / API) 17. Application: Analysis of employee of turnover. Commentary: New Hire Turnover Contribution measures the percentage of terminations that come from “short-tenure” employees.Object Data Store Reference .com Page 143 .cet-hr. it does indicate the extent to which the turnover experienced by the organization comes from short-tenure employees. While this measure does not indicate whether turnover among short-tenure employees is high or low.15 Involuntary Termination Rate HR Metric: Involuntary Termination Rate Formula: (Terminations.Field Import/Integration Reference (CSV file / API) Formula Data Item Terminations HCM Mashup Builder Location Data Store Reference . Application: Measuring company initiated employee turnover for purposes of workforce planning that may include cost reduction or talent management.Involuntary / Average Headcount) * 100 Description: Involuntary terminations as a percentage of average headcount.System Data Source .

Sample Human Resource Metrics

Commentary: Involuntary Termination Rate measures employer-initiated terminations relative to the size of the workforce. It reflects the extent to which the organization has intentionally terminated employees through performance management outcomes, organizational skill adjustment, or downsizing efforts. A result of 15% means that involuntary terminations equated to 15% of the workforce. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation:

Formula Data Item Terminations.Involuntary
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

Formula Data Item Average Headcount
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

Competitive Edge Technology – January 2012 – www.cet-hr.com

Page 144

Sample Human Resource Metrics 18. Workforce
18.1 Staffing Rate- Less than 1 Year Tenure
HR Metric: Staffing Rate- Less than 1 Year Tenure Formula: (End of Period Headcount.< 1-Year Tenure / End of Period Headcount) * 100 Description: Percentage of employees at the end of the period that have less than one year of tenure. Commentary: A result of 10% means that 10% the employee population has less than 1 year of tenure. High levels of less than 1 year of tenure could be a result of rapid growth. More likely, high levels of less than 1 year of tenure is a result of staffing to replace high turnover.

Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation:

Formula Data Item End of Period Headcount.< 1-Year Tenure
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

Formula Data Item End of Period Headcount
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

18.2 Organization Tenure Staffing Breakdown
HR Metric: Organization Tenure Staffing Breakdown Formula: (End of Period Headcount.[Tenure] / End of Period Headcount) * 100 Description: Distribution of headcount by organizational tenure at the end of the reporting period. Commentary: Organization Tenure Staffing Breakdown indicates the percentages of the Competitive Edge Technology – January 2012 – www.cet-hr.com Page 145

Sample Human Resource Metrics
workforce that fall within various tenure groupings. Graphically, the data are presented as a percentage of the total workforce, i.e., a stacked bar graph. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation:

Formula Data Item End of Period Headcount.[Tenure]
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

Formula Data Item End of Period Headcount
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

18.3 Average Workforce Tenure
HR Metrics: Average Workforce Tenure Formula: Total Workforce Tenure / End of Period Headcount Description: The average tenure of the workforce at the end of the reporting period. Commentary: A result of 5.2 means that the average employee has an organizational tenure of 5.2 years. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation:

Formula Data Item Total Workforce Tenure
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Competitive Edge Technology – January 2012 – www.cet-hr.com Page 146

cet-hr.Object Data Store Reference .Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) 18.Field Import/Integration Reference (CSV file / API) 18.4 Staffing Rate.Object Data Store Reference .Union Employees HR Metric: Staffing Rate.System Data Source .5 Staffing Rate.Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference . Commentary: A result of 30% indicates that 30% of employees are affiliated with a labor union.Object Data Store Reference .Field Import Details Data Source .Union / End of Period Headcount) * 100 Description: Union employees as a percentage of total headcount at the end of the period.System Data Source .Temporary Competitive Edge Technology – January 2012 – www. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount.System Data Source .Field Import Details Data Source .Union Employees Formula: (End of Period Headcount.com Page 147 .Sample Human Resource Metrics Data Source .Union HCM Mashup Builder Location Data Store Reference .

Temporary HCM Mashup Builder Location Data Store Reference .System Data Source .Revenue Generating Formula: (FTE.Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference .”” as opposed to ““regular.Temporary / FTE) * 100 Description: Temporary employees as a percentage of the total full-time equivalent workforce. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Competitive Edge Technology – January 2012 – www.cet-hr.Revenue Generating HR Metric: Staffing Rate.Object Data Store Reference . Commentary: A result of 20% indicates that one of every five employees serves in a role that creates revenue for the organization. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item FTE.Revenue Generating / FTE) * 100 Description: Full-time equivalent employees in revenue-generating roles as a percentage of all full-time equivalent employees.com Page 148 .Field Import Details Data Source .Temporary Formula: (FTE.Sample Human Resource Metrics HR Metric: Staffing Rate.”” Temporary workers are those who may be employed for a limited duration or those that are otherwise sourced from a temporary employment agency to fulfill short-term staffing needs.Field Import/Integration Reference (CSV file / API) 18. Commentary: Staffing Rate——Temporary indicates the percentage of the organization’’s full-time equivalent workforce that is classified as ““temporary.6 Staffing Rate.System Data Source .Object Data Store Reference .Field Import Details Data Source .

Revenue Generating HCM Mashup Builder Location Data Store Reference .Part Time HCM Mashup Builder Location Data Store Reference .cet-hr.System Data Source .Part Time / End of Period Headcount) * 100 Description: Part-time employees as a percentage of the total workforce.Field Import Details Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount.Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference . Commentary: A result of 5% means that five of every one hundred employees are classified as part time.Object Data Store Reference .7 Staffing Rate.Object Data Store Reference .Field Import Details Data Source .Object Data Store Reference .com Page 149 .Part Time HR Metric: Staffing Rate.Field Import Details Data Source .Part Time Formula: (End of Period Headcount.System Data Source .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 18.System Data Source .Field Competitive Edge Technology – January 2012 – www.Sample Human Resource Metrics Interpretation: Formula Data Item FTE.Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference .

Field Import Details Data Source .cet-hr.System Data Source .System Data Source . Commentary: Managerial positions. Competitive Edge Technology – January 2012 – www.Field Import/Integration Reference (CSV file / API) 18.System Data Source .9 Staffing Rate.Managerial Formula: (End of Period Headcount. regardless of whether those positions involve supervisory responsibility. typically refer to positions with managerial titles.Field Import/Integration Reference (CSV file / API) 18.Field Import Details Data Source . A result of 20% means that 20% of all employees occupy managerial positions.8 Staffing Rate.Manager HCM Mashup Builder Location Data Store Reference .Sample Human Resource Metrics Import Details Data Source .Manager / End of Period Headcount) * 100 Description: Managers as a percentage of total headcount at the end of the reporting period.Customer Facing HR Metric: Staffing Rate.Customer Facing Description: Full-time equivalent employees in customer-facing roles as a percentage of all full-time equivalent employees.Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference .Object Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount.Object Data Store Reference .com Page 150 . for this measure.Managerial HR Metric: Staffing Rate.

com Page 151 . information technology.System Data Source .Customer Facing / FTE) * 100 Commentary: A result of 50% indicates that one of every two employees has direct contact with customers in their job role.Object Data Store Reference .Corporate / FTE * 100 Description: Corporate full-time equivalent employees as a percentage of total full-time equivalent employees. marketing. legal. real estate.cet-hr. and other functions that are essentially shared by the various business lines of the organizations.Corporate HR Metric: Staffing Rate.Sample Human Resource Metrics Formula: (FTE.Field Import Details Data Source . corporate communications.Object Data Store Reference . Commentary: Staffing Rate——Corporate indicates the percentage of the workforce that belongs to a corporate function.System Data Source . Corporate functions typically include HR.Customer Facing HCM Mashup Builder Location Data Store Reference . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Competitive Edge Technology – January 2012 – www. A result of 30% means that 30% of employees belong to such staff functions as opposed to line units.Field Import/Integration Reference (CSV file / API) Formula Data Item FTE HCM Mashup Builder Location Data Store Reference . investor relations. finance. facilities.10 Staffing Rate. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item FTE. procurement.Field Import/Integration Reference (CSV file / API) 18.Corporate Formula: FTE.Field Import Details Data Source .

Sample Human Resource Metrics
Interpretation:

Formula Data Item FTE.Corporate
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

Formula Data Item FTE
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

18.11 Function Staffing Breakdown
HR Metric: Function Staffing Breakdown Formula: (End of Period Headcount.[Function] / End of Period Headcount) * 100 Description: Distribution of headcount by function at the end of the reporting period. Commentary: Function Staffing Breakdown provides the percentages of the workforce staffed within each organizational function, such as sales, finance, information technology, engineering, manufacturing, etc. Graphically, the data are presented as a percentage of the total workforce, i.e., a stacked bar graph. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation:

Formula Data Item End of Period Headcount.[Function]
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

Formula Data Item End of Period Headcount
HCM Mashup Builder Location Competitive Edge Technology – January 2012 – www.cet-hr.com Page 152

Sample Human Resource Metrics
Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

18.12 Employment Level Staffing Breakdown
HR Metric: Employment Level Staffing Breakdown Formula: (End of Period Headcount.[Employment Level] / End of Period Headcount) * 100 Description: Distribution of headcount by employment level (e.g., exempt/non-exempt or salaried/hourly) at the end of reporting period. Commentary: Employment Level Staffing Breakdown provides the percentages of the workforce within each employment level, typically exempt and non-exempt within a U.S. workforce (alternatively, salaried and hourly). Graphically, the data are presented as a percentage of the total workforce, i.e., a stacked bar graph. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation:

Formula Data Item End of Period Headcount.[Employment Level]
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

Formula Data Item End of Period Headcount
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

18.13 Employee Ownership Rate
HR Metric: Employee Ownership Rate Formula: (End of Period Headcount.Equity Owners / End of Period Headcount) * 100 Competitive Edge Technology – January 2012 – www.cet-hr.com Page 153

Sample Human Resource Metrics

Description: Employees who own company equity as a percentage of total headcount at the end of the reporting period. Commentary: A result of 30%, for example, means that 30% of employees own some portion of the company’s equity. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation:

Formula Data Item End of Period Headcount.Equity Owners
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

Formula Data Item
HCM Mashup Builder Location Data Store Reference - Object Data Store Reference - Field Import Details Data Source - System Data Source - Field Import/Integration Reference (CSV file / API)

18.14 EEO Job Category Staffing Breakdown
HR Metric: EEO Job Category Staffing Breakdown Formula: (End of Period Headcount.[EEO Job Category] / End of Period Headcount) * 100 Description: Distribution of headcount by EEO Job Category at the end of reporting period. Commentary: EEO Job Category Staffing Breakdown provides the percentages of the workforce within each EEO job category for United States employers who report workforce figures to the Equal Employment Opportunity Commission. Graphically, the data are presented as a percentage of the total workforce, i.e., a stacked bar graph. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Competitive Edge Technology – January 2012 – www.cet-hr.com Page 154

Field Import Details Data Source .System Data Source . An employee may be in a customerfacing role but only spend 10% of his or her time actually communicating with customers.Field Import Details Data Source .Sample Human Resource Metrics Formula Data Item End of Period Headcount.facing activities at a more granular level. Commentary: This measure is similar to Staffing Rate——Customer Facing but views customer.Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.Object Data Store Reference .Object Data Store Reference .Customer Facing / Workdays) * 100 Description: Number of workdays devoted to customer-facing activities as a percentage of total workdays.com Page 155 .Field Import/Integration Reference (CSV file / API) 18.Object Data Store Reference .System Data Source .Customer Facing HCM Mashup Builder Location Data Store Reference . This measure adopts a stricter view by analyzing percentage of time spent by any employee with customers.[EEO Job Category HCM Mashup Builder Location Data Store Reference .cet-hr.15 Customer-Facing Time Rate HR Metrics: Customer-Facing Time Rate Formula: (Workdays.System Data Source .Field Import Details Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Workdays.Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference .

All Supervisors HCM Mashup Builder Location Data Store Reference .cet-hr.Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount.Object Data Store Reference .System Data Source .Object Data Store Reference .Field Import/Integration Reference (CSV file / API) 18.Field Import Details Data Source .Field Import Details Data Source .Supervisors HCM Mashup Builder Location Data Store Reference .Multilingual / End of Period Headcount) * 100 Description: Percentage of employees at the end of the period that speak more than one Competitive Edge Technology – January 2012 – www.Sample Human Resource Metrics Formula Data Item Workdays HCM Mashup Builder Location Data Store Reference .System Data Source .Supervisors Description: Average number of direct reports for each supervisor.Field Import Details Data Source .Multilingual HR Metric: Staffing Rate. Commentary: A result of five means that supervisors have an average of five direct reports.Multilingual Formula: (End of Period Headcount.Object Data Store Reference .com Page 156 .17 Staffing Rate.All Supervisors / End of Period Headcount.System Data Source .16 Average Span of Control HR Metric: Average Span of Control Formula: Total Span of Control.Field Import/Integration Reference (CSV file / API) 18. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item Total Span of Control.

Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference .com Page 157 .Field Import Details Data Source .Sample Human Resource Metrics language.Minority HR Metric: Staffing Rate.Minority HCM Mashup Builder Location Data Store Reference .Field Import/Integration Reference (CSV file / API) 18.Object Data Store Reference .Object Data Store Reference .Object Competitive Edge Technology – January 2012 – www. An organization may also create variations on this measure that relate to specific languages. Staffing Rate——Spanish Speaking.18 Staffing Rate.Minority / End of Period Headcount) * 100 Description: Percentage of employees at the end of the period that represent ethnic minorities.System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount. Commentary: A result of 25% means that 25% of employees are identified as part of an ethnic minority group (usually all non-Caucasian ethnic groups).g.System Data Source .Minority Formula: (End of Period Headcount. e.Multilingual HCM Mashup Builder Location Data Store Reference .cet-hr. Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount..Field Import Details Data Source . Commentary: A result of 20% means that 20% of employees speak at least two languages.

19 Staffing Rate.Field Import/Integration Reference (CSV file / API) 18.com Page 158 .Field Import Details Data Source .System Data Source . Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount.Object Data Store Reference .Female / End of Period Headcount * 100 Description: Percentage of employees at the end of the period that are female.Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference .Object Data Store Reference .System Data Source .Female HR Metric: Staffing Rate.Sample Human Resource Metrics Data Store Reference .System Data Source .Object Data Store Reference . Commentary: Staffing Rate——Female indicates the percentage of the workforce represented by females.Female Formula: End of Period Headcount. A result of 40% means that 40% of employees are female.Field Import Details Data Source .cet-hr.Female HCM Mashup Builder Location Data Store Reference .Field Import Details Data Source .System Data Source .Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.

Dashboard: Time series – bar chart Organisation Analysis: By company/division/department – drill down to individual Interpretation: Formula Data Item End of Period Headcount.Disability Formula: (End of Period Headcount.Field Import Details Data Source .System Data Source .Object Data Store Reference .Field Import Details Data Source . A result of 2% means that 2 of every 100 employees identifies as having a disability.Disability / End of Period Headcount) * 100 Description: Percentage of employees at the end of the period who have disabilities.Field Import/Integration Reference (CSV file / API) Competitive Edge Technology – January 2012 – www.com Page 159 .Disability HCM Mashup Builder Location Data Store Reference .Disability HR Metric: Staffing Rate.20 Staffing Rate.cet-hr. Commentary: Staffing Rate——Disability indicates the percentage of the organization's employees that identify themselves as having a disability.Field Import/Integration Reference (CSV file / API) Formula Data Item End of Period Headcount HCM Mashup Builder Location Data Store Reference .Sample Human Resource Metrics 18.Object Data Store Reference .System Data Source .

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