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Active Listening Skills 1
Active Listening Skills 1
DEFINITION
Refer to ways of listening and responding to another person that improve mutual understanding.
ACTIVITY 2.1
Question 1 : Which of the following is not an ingredient in the recipe ?
B : Oat Bran
C : Once the sugar, margarine and shortening are light and fluffy
Question 5 : How do you place the dough onto the baking sheet ?
B : Use the teaspoon to scoop the dough onto the baking sheet.
ACTIVITY 2.2
What is the callers name ? Answer : Benjamin Tan Who does s/h want to speak to ? Answer : John What is the name of the company ? Answer : Ocean Company Do you think the caller spoke to the person he was calling. Answer : No
ACTIVITY 2.2
Maria
ACTIVITY 2.2
TAPE SCRIPT 2.2.3
Q 1 : What place did the caller call ?
Q 3 : What happened ?
ACTIVITY 2.2
TAPE SCRIPT 2.2.4 Answer : SBCA
Answer : a) There are a lot of stray dogs in the neighbourhood. b) Her neighbours dog is not treated well it is always tied up and it is suffering.
Answer : He want her neigbours name and address.
ACTIVITY 2.3
TAPE SCRIPT 2.3.1
Question 1 : Who did you call ? Answer : Nokia
Centre
3. Before installing the SIM card, always make sure that the phone is switched off and then remove the battery
Step 3 : Slide the SIM card carefully into the SIM card slot. Make sure that the golden connector on the card are facing downwards and that leveled corner is on the left . Step 4 : Align the golden connectors on the battery with the corresponding connectors . Step 5 : Insert the two catches of the back cover in the corresponding slots in the phone and slide the cover towards the bottom of the phone until it snaps .
ACTIVITY 2.4
What the callers name ? Answer : Jeffery. What does he want Ann to do ? Answer : He wants Ann to take his wallet and gives it to his friend, Siva. Where did he leave the wallet ? Answer : In his back pocket in his black jeans. Why does he want Ann to give it to his friend ? Answer : He wants to use his ic and RM 30.
ACTIVITY 2.4
TAPE SCRIPT 2.4 ( b )
( Answering Machine Message )
1 : Who is the caller ? Answer : Jinny 2. Which company does she work with ? Answer : Bintang Superstore 3. Why did she call ? Answer : To inform En Ahmad that he won a lucky draw contest, December last year.
4 : What has En Ahmad won ? Answer : Consolation prize, a hamper worth RM 200. 5. Whats the number he has to quote to claim the gift ? Answer : 556990. 6. Where is the shop ? Answer : NOT YET 7. Does the shop open everyday ? Answer : 9.00am to 6.00pm ( Monday to Saturday ).
8. What is the deadline for picking up the gift ? Answer : At the end of this month.
9. What is the callers mobile phone number ? Answer : 012 4568008
Recycle Contest
Pn Maimon
03 79577867
1 The Heimlich Manoeuvre is a method that anyone can 2 The first thing you should do is stand behind the
choking person and put your arms around his waist. your other hand. Put your hands just below his rib. quick upward movement the manoeuvre.
3 Then make a fist with one hand and grasp the fist with
ACTIVITY 2.5
Effect
Water levels in rivers and dams rose. Low-lying areas flooded. People moving things to higher drier places. People seeking refuge in relatives home inland. No time for children. Cant sleep. Land becoming a dustbowl and barren. School results declining. School indiscipline on the decline. Three construction workers killed.
Cause
1. Heavy rain for several days 2. Stress in the office. 3. Drought. 4. Teachers not taking their duties seriously. 5. Scaffolding gave way / human indifference.
ACTIVITY 2.6
Leave the goat, take the grass. Leave the grass, take the goat.
Take the goat across. Return, take the dog across, bring the goat back.
ACTIVITY 2.7
Advantages of Living in a Town
5. Everything is fairly close by. Frees time. 6. Lower cost of living. Easier to save.
ACTIVITY 2.8
1. Crow and sparrow neighbours. Storm sparrow lost home. Crow invited her to share nest. 2. Next day, sparrow built own home beside crow. Became very good friend. 3. Sparrow killed in. 4. Crow feel ill and little later, it died.
Perceivable structure
ACTIVE LISTENING
Must be clear
Stay focused