date

3rd /4th APRIL 2010 COCONUT GROVE

Name of the food counter visited

EXCELLENT GOOD

TO IMPROVE
4 8 2 13

How tasty was the food? Was the food served hot? How long did you have to wait? How courteous was the staff? How did you like the pricing? Hygiene & Cleanliness Ambience

2 2

9 5 13 3 4 3 4 41

2 3 3

8 10 8

12
YES NO 10

53

Was the item you wanted available?

SOUTH INDIAN MENU NEEDS TO IMPROVE WAIT 15 MIN IN THE QUEUE WAIT 25 MIN BETTER MANAGEMENT OF QUEUE, MORE CHOICE WAIT 25 MIN VERY BAD, EXHORBIANT, ICE COLD, 25 MIN WAIT 20 MIN WAIT 5 MIN WAIT 30 MIN FISH THALI TO B SERVED WITH BIRYANI wait 20 min wait 30 min wait 60 min

excellent: 12 to improve:41

good:53

date

10th /11th APRIL 2010

Name of the food counter visited

COCONUT GROVE

EXCELLENT

GOOD 3 2 1 2 3 2 5 1 2 3 4 4 2

How tasty was the food? Was the food served hot? How long did you have to wait? How courteous was the staff? How did you like the pricing? Hygiene & Cleanliness Ambience

12
YES NO 6

22

Was the item you wanted available?

COMMENTS
WAIT TIME 03 MIN WAIT TIME 15 MIN staff not able to communicate in either english or kannada trays were wet and dirty

TO IMPROVE
to improve 5

2 1 1
good 22

excellent 12

1 1

Date

17th /18th APRIL 2010

Name of the food counter visited

COCONUT GROVE

EXCELLENT

GOOD
15 14 2 14 16 1 1 5 9 11 11

TO IMPROVE 5 6 3 4 9 7 4 38

How tasty was the food? Was the food served hot? How long did you have to wait? How courteous was the staff? How did you like the pricing? Hygiene & Cleanliness Ambience

9
YES NO 13

90

Was the item you wanted available?

COMMENTS
WAIT TIME 05 MIN WAIT TIME 15 MIN

Excellent 9

To improve 38

Good 90