date

3rd /4th APRIL 2010

Name of the food counter visited

BEIJING BITES

EXCELLE NT GOOD

TO IMPROVE
18 20 3 21 18 17 17 5

How tasty was the food? Was the food served hot? How long did you have to wait? How courteous was the staff? How did you like the pricing? Hygiene & Cleanliness Ambience

2 1 1 5 2 4 6

12 11 25 6 10 9 8

21

119
NO 8

81

Was the item you wanted available?

YES 23

COMMENTS
WAIT 5-7 MINUTES FOR ORDER WAIT 20 MIN EXPENSIVE PRICE WAIT 15 MIN. CAN GET LITTLE CHEAPER STAFF COURTESY TO IMPROVE SLIGHTLY SERVICE WAS GOOD AND GOOD FOOD WAIT TIME 5 MIN WAIT 5-7 MINUTES FOR ORDER WAIT 30 MIN 25 MIN WAIT, VERY BAD, ICE COLD, EXHORBIANT WAIT 15 MIN.

WAIT 20 MIN WAIT 20-30 MIN WAIT 15 MIN. wait 30 min too less a quantity for momos, compared to price charged. wait for 30 min. wait for 30 min. wait for 10 min wait 25 min wait 20 min like to change the taste of chinese speed of service very slow and not organised wait for 30 min. wait for 30 min. wait 50 min

excellent :21

to improve 81

good:119

date

10th /11th APRIL 2010

Name of the food counter visited

BEIJING BITES

EXCELLE NT GOOD

How tasty was the food? Was the food served hot? How long did you have to wait? How courteous was the staff? How did you like the pricing? Hygiene & Cleanliness Ambience

5 6 1 5 2 7 5

13 10 8 12 11 9 11

31
YES NO 20

74

Was the item you wanted available?

COMMENTS
WAIT TIME 10 MIN WAIT TIME 10 MIN WAIT TIME 20 MIN WAIT TIME 30 MIN WAIT TIME 30 MIN WAIT TIME 10 MIN WAIT TIME 10 MIN WAIT TIME 15 MIN WAIT TIME 10 MIN

TO IMPROVE 3 5 8 4 8 4 5 37
to improve 37

excellent 31

good 74

Date

17th /18th APRIL 2010

Name of the food counter visited

BEIJING BITES

EXCELLEN T GOOD

TO IMPROVE
25 22 18 28 24 21 19

How tasty was the food? Was the food served hot? How long did you have to wait? How courteous was the staff? How did you like the pricing? Hygiene & Cleanliness Ambience

7 7 2 8 3 5 16

7 11 17 3 12 12 4 66

48
YES NO 33

157

Was the item you wanted available?

COMMENTS
WAIT TIME 20 MIN WAIT TIME 20 MIN WAIT TIME 20 MIN WAIT TIME 10 MIN WAIT TIME 10 MIN WAIT TIME 07 MIN WAIT TIME 10 MIN WAIT TIME 10 MIN WAIT TIME 15 MIN WAIT TIME 20 MIN WAIT TIME 15 MIN

Excellent 48 To improve 66

Good 157