date

3rd /4th APRIL 2010

Name of the food counter visited

TAJ EXPRESS

EXCELLENT GOOD

TO IMPROVE
7 7 2

How tasty was the food? Was the food served hot? How long did you have to wait? How courteous was the staff? How did you like the pricing? Hygiene & Cleanliness Ambience
2 3 2

5 5 10

9 10 8 5

3 2 4 29

7
YES NO 8

48

Was the item you wanted available?

HAD TO WAIT 15 MIN HAD TO WAIT 15 MIN IN THE QUEUE order 1 minute wait for 1hr and 25 min costly pricing wait 40 min

excellent:7

to improve: 29

good:48

date

10th /11th APRIL 2010

Name of the food counter visited

TAJ EXPRESS

EXCELLE NT GOOD

TO IMPROVE
3 3 2 7

How tasty was the food? Was the food served hot? How long did you have to wait? How courteous was the staff? How did you like the pricing? Hygiene & Cleanliness Ambience

5 4 3

1 2 3 2 6 2 1 17

1 4 5

2 3 3

22
YES NO 9

23

Was the item you wanted available?

COMMENTS
WAIT TIME10 MIN WAIT TIME 30 MIN WAIT TIME 25 MIN

To Improve 17

Excellent 22

Good 23

Date

17th /18th APRIL 2010

Name of the food counter visited

TAJ EXPRESS

EXCELLEN T GOOD

TO IMPROVE
7 11 5 14 12 9 8

How tasty was the food? Was the food served hot? How long did you have to wait? How courteous was the staff? How did you like the pricing? Hygiene & Cleanliness Ambience

5 2 4 2 1 4 8

5 3 6 1 4 4 1 24

26
YES NO 14

66

Was the item you wanted available?

COMMENTS
WAIT TIME 15-20 MIN WAIT TIME 05 MIN WAIT TIME 15 MIN WAIT TIME 30 MIN WAIT TIME 15 MIN WAIT TIME 12 MIN, PRICE VERY HIGH

To improve 24

Excellent 26

Good 66