date 3rd /4th APRIL 2010 Name of the food counter visited

STARKES

EXCELLENT GOOD

TO IMPROVE
9 6 3 11 10 10 9

How tasty was the food? Was the food served hot? How long did you have to wait? How courteous was the staff? How did you like the pricing? Hygiene & Cleanliness Ambience

3 4 1 1 1 2 4

4 6 7 4 5 3 3 32

16
YES NO 12

58

Was the item you wanted available?

WAIT FOR 20 MIN. wait for 10 min 2 min order WAIT FOR 30 MIN wait for 15 min wait for 45 min less oil to be used had to wait for a lot wait 15 min

to improve: 32

excellent:1 6

good:58

date 10th/11th APRIL 2010 Name of the food counter visited

STARKE'S

EXCELLE NT GOOD

TO IMPROVE
1 1 1 1 1

How tasty was the food? Was the food served hot? How long did you have to wait? How courteous was the staff? How did you like the pricing? Hygiene & Cleanliness Ambience

1 1 1

1 1

1 2

6
YES NO 2

Was the item you wanted available?

COMMENTS

To Improve 2

Excellent 6

Good 6

Date 17th/18th APRIL 2010 Name of the food counter visited

STARKE'S

EXCELLEN T GOOD

TO IMPROVE
14 13

How tasty was the food? Was the food served hot? How long did you have to wait? How courteous was the staff? How did you like the pricing? Hygiene & Cleanliness Ambience

2 5 11 2 5 5 1 31

1 3

6 13 13

4 11

9 6

21
YES NO 15

74

Was the item you wanted available?

COMMENTS
WAIT TIME 15-20 MIN WAIT TIME 10 MIN WAIT TIME 10 MIN WAIT TIME 20 MIN WAIT TIME 15 MIN WAIT TIME 20 MIN WAIT TIME 15 MIN WAIT TIME 10 MIN

Excellent 21 To improve 31

Good 74