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Non-Verbal Abuses
Keeping your hands behind your back Pointing Prolonged or absence of eye contact Fidgeting Watching the clock, exit Checking phone/texting/reading email Rigid or slouching posture
ATTENTION PLEASE
Five ways to get attention!! Use humor Tell a story Pass around a sample Ask a question State a astonishing statistics
SUMMARY
Good communication is as stimulating as black coffee, and just as hard to sleep after.
ANNE MORROW LINDBERGH