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The impact of application six-sigma criterion, using

computerized program's software on the quality costs
especially (internal and external costs).
Empirical Case Study in centaury wear co. Jordan /Irbid

ABSTRACT
This study is designed to highlight the impact of application six
sigma, using computerized program's software on the quality costs
especially (internal and external costs), in centaury wear co.
To achieve the goals of this study we determined the number of
defect units to find the gab between the defect units through using six
sigma criterion and the number of defects achieved by the company
( the level of applied sigma) in order to determine the amount of
saving, which will be if the company applied six sigma criterion. As
well as to clarify the relationship between the level of Sigma applied
and the cost of quality and height ratios especially commissioned
failure of internal and external, to determine appropriate standards
and foundations to improve operational performance in
manufacturing
firms.
Results showed that the company is working to apply three-sigma
level and fairly between (3-3.20), which had a significant impact in
the high rates of defects and rejected units, and then obviously
negative impact on the quality costs.
As well as the positive role of using computerized program's to
develop and upgrade the quality of the production line, by providing
an opportunity for the company to correct its course quickly based
on data collected as well as the related impact on the speed of
decision-making.



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 : six sigma
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. six- sigma
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Six-Sigma
Six-Sigma :
.1 Improved customer loyalty
.2 Reduced cycle tim& Less waste
.3 Data & Data based decisions
analysis before decision
.4 Time management
.5 Systematic problem solving
.6 Faster to market
.7 / Design and redesign products / services
.8 Develop leadership skills
.9 Breakdown barriers between departments

13

 .10 Improve project management skills

.11 Increase margins& Greater market share
.12 Lower costs to provide goods and services
.13 Fewer customer complaints
: Methodology
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15

 Roles Required for Implementation

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-1 Executive Leadership Chief Executive
(CEO) Office Six
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. .Quality Leader
-3 Master Black Belt
six sigma
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-4 :Black Belts .
-5 :Green Belts
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Key Tools Used six sigma
:
-1 Cost Benefit CTQ Tree
-2 Process Maps
-3 Run Charts
-4 ) (Histograms
-5 - ) (Fishbone or Ishikawa diagram
-6 ANOVA
-7 Chi- Square Test of Independence and fits
-8 General Linear Model
-9 Regression
-10Correlation

16

Design of Experiment -11

Taguchi -12
Control Charts -13
Five Whys -14

17

 :
).Century Wear(CW

. 1995 ) (a

joint Venture ).(.Delta Galil Industries

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Daily Report

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Daily Production

Quality Report.R1,R2

Efficiency Report

Full Kit

Stock Report

Shipment Report

Machine Report

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Traffic Light System

Product Quality
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High Present of Faults Low Present of
Faults .

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7 Excel
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Number of
production lines
Sample size

This spreadsheet was created by either DS, POM or QM

26
2700.5

Data

2697

#
Defects
134

2337
4468
2590
2672

112
236
108
114

0.041474
0.087391
0.039993
0.042214

4569
4139

201
202

0.074431
0.074801

1044

55

0.020367

1285
1491
1962
1780
2575
2285
3535
2434
1647
1890
1041
775
1819
2047
4558
4144
1138
1418
70215

68
128
107
92
116
229
290
315
97
78
60
104
136
119
158
332
62
78
4218

0.025181
0.047399
0.039622
0.034068
0.042955
0.084799
0.107388
0.116645
0.035919
0.028884
0.022218
0.038511
0.050361
0.044066
0.058508
0.12294
0.022959
0.028884

% Defects
0.04962

Results
Total Sample
Size
Total Defects
Percentage
defects
Std dev of p-bar
z value
Upper Control
Limit
Center Line
Lower Control
Limit

70213
3731
0.053138
0.004316
3

0.066088
0.053138
0.040189

. :

28

) (
sigma
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.

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Six Sigma
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) ( Six

Sigma :

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).(fabric problems

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three sigma ) Sigma(3.20-3

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 : )(2007-1996
.1 / .
.2 .
.3 / .
.4 / .
:
-1 )
( ) (22 ) (822000
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)2003 (47
-3 ) .
.(2000
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.(1997
45-5. 2002
-6 1995
-7
..
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2007.

31

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James

R.,

(Production

Operations

Management);

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33

34-Waller, Derek L. (Opertions Management); A Supply Chain Apprach,

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34